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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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We love buying for Eye Buy Direct! Their glasses are so cute and the prices are incredible! We've purchased glasses two different times. In between, one pair broke, but they were quickly replaced for only the cost of shipping. It was amazing!
The frame selection was great. The prices even better. Both qualities together makes for an excellent deal! Some ratings are NA because I have not received my order yet!
Eyebuy direct has great variety of products. It's my first time buying from here and am excited of getting my glasses!
I ordered a pair of backup eye glasses, spent about 1/10th of what my eye doctor would charge, will have to see the quality and build when they arrive
Love this site, love the models, love the service and variety it brings to the table. A lot of cool and affordable sunglasses too.
Eyebuy Direct has been my primary place to get glasses for years now! They're easy to buy from, inexpensive yet well made, and always have a big selection of styles. Would definitely recommend!
I HAVE NO RECEIVE THE FIRST ORDER YET, BUT I WILL TELL YOU LATER. I LIKE THAT THE DELIVER TIME WAS LESS, AGAINST I WANT A QUELITY LENSES.
YOU HAVE AN EASY FORM TO BUY SOMETGING THAT GIVE ME A HEADACHE.
I have bought one pair of glasses on this website and my partner has bought 2. Shipping is always quick and we have saved SO much money on glasses using this website. I've definitely had better experiences on this website than picking out glasses at my local eye store. I will definitely be returning to this website when needed. And I always recommend friends.
I've at least a dozen different pairs of glasses from EyeBuyDirect and loved all but one of them. They quickly processed my return with no hassles.
I also had one pair of frames that broke (my fault) and they still replaced them. When I broke them again - still my fault - I ordered a replacement frame for $9, popped the lenses out of the broken frame and into the new one, and had a new pair of glasses for less than ten bucks.
All of that to say, the products are great, the website is easy to use, and the customer service is incredible.
Bought the cheapest, most basic pair ($20 with shipping) just to test quality. I got them in 7 days and they are great! Now I'm going back to get my bifocals. Gonna put the $20 pair in my emergency kit.
I ordered a pair of glasses had script in memory, just picked frames and transitions, also had cc in memory, so easy to place an order, love it..
I was pleased in the past with the glasses I purchased from EyeBuyDirect so therefore I am a returning customer and very hopeful I again will be just as pleased with today's purchase.
Ok so I stopped using the regular glasses stores because they are just too expensive. For instance, they try and charge over $100 for things like adding Transition lenses to your glasses, and don't even think of trying to order my preferred style which are rimless transition lenses. Now add on a high prescription index (-7.75 glasses) and I have been quoted $375-$490+ in a store. Even Costco is pretty expensive when looking for this configuration.
So I went online and this website has both good quality and service. I usually expect most online glasses places to sell cheap chinese knock off lenses that fall apart but these did not. I have use 39DollarGlasses.com and this site and although this one can be a few dollars more, I like the options they offer and the layout a bit better.
This site is also not the worst with shipping, the rimless frame was tough and lasted me longer than a year and the customer service isn't bad. They literally give you absolutely no hastle over exchanging a pair or replacing a damaged pair within whatever warranty time (I think its a new months or a year). I had a rimless pair with a broken leg several months after I bought it and I replaced it with no questions asked. All they wanted were some pictures and once I emailed those, they sent out the replacement pair very quickly. To be honest I don't have any complaints except I wish they sold replacement parts for the frames that they carry but I guess that may be too much to ask.
I love when buying glasses is painless! Easy virtual try on, GREAT prices, huge selection... perfect!
I have ordered multiple pairs of glasses for myself and family. I have always gotten fast service and for the few times The glasses haven't worked because of frame size or an issue with fit i have always gotten a quick fix to the problem. It's hard to judge frames when you aren't actually trying them on and they are truly all about customer satisfaction. The glasses are well made and a great buy. I just bought two pairs today and will continue to shop here for all of our glasses.
I liked that there was so many options to help you narrow down your options. This is my first time ever ordering glasses online. I was quite intimidated. The site made it fairly easy. Have a ruler and your prescription numbers and you will have glasses ordered. Now I will see if they fit!
Good style and good buy; web site a little cranky-could not tell which were available as sunglasses or as prescription sometimes--but I figured it out!
It asked me to go to PayPal before giving me the choice of shipping, so now I'm not sure I will get charged twice or once and whether I'll get the sunglasses.
Hi Becky,
Greetings from EyeBuyDirect.
Thank you so much for your honest review.
We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].
Thank you and have a great day!
I absolutely love this site! I've been shopping on here for 4 years. Glasses/ sunglasses are so cheap and wonderful! Size chart is true to the actual size. Overall I highly recommend EyeBuyDirect!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Victoria,
Greetings from EyeBuyDirect.
Thank you so much for your honest review.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
If you will be having any questions or concerns, you can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].
Thank you and have a great day!