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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,690
value
5,189
shipping
5,189
returns
132
quality
5,292
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245,278 reviews

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1 review
0 helpful votes
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Do disapointed.
May 3, 2026

I have bought 6 pairs of glasses from then over the past two years. 3 were great. Two were the wrong prescription and one set pinched my nose. For the first 5 I did not use insurance. The last pair I did. They were great so I went to return the previous pair (within the return window) that pinched my nose. I was told I had to go through the insurance team. I told them I had not bought them with insurance but that did not matter. Because I bought the latest pair with insurance, I have to now go through the insurance team no matter what. I was told if i did not want to work with the insurance team in the future, even If I didn't use insurance, I would need to create another account. I talked to the insurance team last week and was promised a refund. Still nothing.

Date of experience: April 22, 2026
1 review
0 helpful votes
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Great style, fantastic price
May 3, 2026
Updated review

Good price to start with, then had a 45% off deal that made the cost a little over $50! Amazing deal. Also a huge collection of frames.

Date of experience: April 22, 2026

Order process too complicated
April 11, 2026
Previous review

Order process too complicated.

Date of experience: April 1, 2026
Texas
1 review
0 helpful votes
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Amazing!
May 2, 2026

Glasses are perfect. Fit me perfectly. The price for both was soo much cheaper than I've had elsewhere. Reliable glasses and worth the money spent. Will definitely buy more!

Date of experience: April 22, 2026
1 review
0 helpful votes
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I like my new glasses. I do notice, though, that the darkness of the transition is lighter than my previous pair.

Date of experience: April 22, 2026
Pennsylvania
1 review
0 helpful votes
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Great site
May 2, 2026

Great selection of frames and prices. I like the try-on feature

Date of experience: April 22, 2026
Ohio
2 reviews
0 helpful votes
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Great quality and price
May 2, 2026

This is my third or fourth time ordering from eyebuydirect, and I have been more than pleased each time.

Date of experience: April 22, 2026
Massachusetts
1 review
0 helpful votes
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I really love eye buy direct
May 2, 2026

I bought some glasses back in 2020 and I really enjoyed it. I was able to get a great deal for some back up glasses. It sucks being rather impaired, it really messes with the depth of my life experience and Eye by direct helps me with solution orientation toward that problem.

Date of experience: September 14, 2020
Washington
1 review
0 helpful votes
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Tried shopping on lots of online websites, but order fails when I add special PD for archery which is based on how pupils see during Archery stance. Eyebuydirect was the only site that accepted the numbers, later reached out via email to confirm it and it was done. Shipped me glasses intime for my competition too. Also LOVE the case. The packaging looks professional & fun. Since then, I've orderd multiple glasses. One feedback I have is to decrease the prices of "mirrored finish" & "photochromatic" lenses.

Date of experience: January 22, 2026
Puerto Rico
1 review
0 helpful votes
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I have one pair I did not like, but it wasn't your fault. It was the shape and it was the color of the lenses and I'm very light sensitive and they weren't dark enough for using outside. All your prescriptions are perfect. The frames fit beautifully.

Date of experience: April 21, 2026
Kentucky
1 review
0 helpful votes
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Awesome
May 2, 2026

I ordered my glasses they came within 4 days ordering i had a great experience with you guys and i plan on coming back soon to place another order

Date of experience: January 21, 2025
District of Columbia
1 review
0 helpful votes
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Satisfied
May 2, 2026

Previous experience wqs good. Had a problem and they fixed it right away. Good customer service

Date of experience: March 5, 2025
New York
1 review
0 helpful votes
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Favorite glasses website
May 2, 2026

The only place I have ordered my glasses since I got my very first prescription!

Date of experience: April 21, 2026
Texas
1 review
0 helpful votes
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Amazing!
May 2, 2026

Always fast shipping and product is true to its name

Date of experience: April 21, 2026
Hawaii
1 review
0 helpful votes
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Love EBD. Best glasses ever!
May 1, 2026

I have been buying the same glasses in every color possible. 10 outta 10 recommend for fun and comfortable styles. Tons of options and the service team is great.

Date of experience: April 21, 2026
1 review
0 helpful votes
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The price was great, production time and shipping seemed speedy but I never received my order so can't comment on the quality of the product

Date of experience: April 21, 2026
Virginia
1 review
0 helpful votes
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Great service
May 1, 2026

Not a bad experience considering you can't physically try on all the frames.

Date of experience: April 21, 2026
New Jersey
1 review
0 helpful votes
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Ehh
May 1, 2026

2 or 3 years ago, I felt it was cheaper to get them here, but it's starting to get pricey. Also, I don't like that it forces the buyer to click certain features that we don't necessarily want, but there is no option to skip, so we have to get it.

Date of experience: April 21, 2026
New Jersey
1 review
0 helpful votes
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Wrong lenses
May 1, 2026

My child's glasses had the lenses reversed. Headaches were terrible. Finally saw a doctor who checked the rx and the glasses and saw that the lenses were put in the wrong place. Right in left and vice versa. Very upsetting.

Date of experience: April 21, 2026
Texas
1 review
0 helpful votes
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Affordable Quality Glasses
May 1, 2026

I had a great experience shopping with EyeBuyDirect. The glasses are excellent quality, fit perfectly, and my vision is clear and comfortable. The prices are also very affordable compared to other places. I'm very happy with my purchase and highly recommend them!

Date of experience: April 21, 2026
Florida
1 review
0 helpful votes
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I ordered my first pair and love them. I had a similar style a few years ago that cost 4 times as much. Within a week I knew I wanted a second pair with transitions lenses. I received them and love them just as much as my first pair.

Date of experience: April 20, 2026