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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Bought 3 different glasses. Two floral ones didn't look at all what was pictured on the website. 1 were sunglasses but I would call them lightly tinted, they definitely don't work in the sunlight. Everything felt overpriced and they don't even include a glasses case and cleaning cloth like Zenni does.
The frames I got were a decent price and are really nice quality but the delivery was a couple days later than I was told, but this wasn't really a big deal.
It was my first time ordering my glasses so filling out the prescription part was a bit challenging. I needed to phone my eye doctor for the PD.
Sizing help could be better. Zenni provides a "live image try on." Still unsure if I inputted my prescription info correctly. Not very confident.
Sizing help could be better. Zenni provides a "live image try on." Still unsure if I inputted my prescription info correctly. Not very confident.
Overall pretty good and i am pleased with the product
This was the first time I ordersd glasses from eyesdirect. I wont again. Glasses were ok, delivery was horrendous and I didn't find the customer service to be very helpful when I contacted them.
This was the first time I ordersd glasses from eyesdirect. It was great and the prices were very reasonable.
Loved the help I got from customer service with my order.
Love EYEBUYDIRECT... It was so easy to select frames using my photo.
Took me several tries to find where to enter the code and it wouldn't work on my iphone. Once I found the discount code, it was easy to use and the glasses are cute, true to fit and affordable for my daughter who gets a new prescription every 6 months.
Took me several tries to find where to enter the code and it wouldn't work on my iphone.
Excellent prices & always a discount available. Fun to try on online!
Excellent prices & always a discount available. Fun to try on online!
The glasses were amazing however that quickly changed as the next day my glasses broke on one side and I couldn't wear it. They were so cute and would for sure be my fav pair but I can't wear them now.
Its cool i will rate higher when I see the quality in my hand.
Its cool i will rate higher when I see the quality in my hand.
Although I would have loved to have received them sooner, it was worth the wait... and I did order during the holidays, so delays were to be expected. I easily uploaded my prescription, which is now saved in my account for next purchases. My biggest problem was narrowing down my selection because I wanted numerous styles. Finally narrowed down and chose what I wanted to purchase. The quality is excellent, and the price I paid included all the bells and whistles I wanted, including the transition lens to turn crystal clear lenses to dark in the sunlight, scratch resistant, etc. all the upgrades that would have cost me far too much through my eye doctor. Thank you for my exciting fantastic great new eyeglasses. I do really love them. Will most definitely order again.
I gave it 3 stars because i have not received my order yet and this thing is asking me for a review already. I do wish the "try on" was more of a video type than just a picture.
I gave it 3 stars because i have not received my order yet and this thing is asking me for a review already. I do wish the "try on" was more of a video type than just a picture.
This was my 2nd purchase and 4th pair of glasses from eye buy direct. The first pair in my order was more expensive than all the rest I had ever ordered and the worst quality. My old glasses are the exact same prescription as the new one but when I put on the new glasses something was way off. With my old glasses I could read captions on a TV, see road signs etc., but with the new ones there was such an intense glare that everything was fuzzy. I had to squint while wearing them. The 2nd pair in the order was somewhat better but the quality still isn't where the first two I got were. I'll probably think twice before ordering from Eyebuydirect in the future which is unfortunate since they are so affordable.
My husband recently got glasses from EyeBuy Direct and loves them. They are reasonably priced and provide options for people who don't have insurance. I would like more of a selection of glasses to try at home.
My husband recently got glasses from EyeBuy Direct and loves them. They are reasonably priced and provide options for people who don't have insurance. I would like more of a selection of glasses to try at home.
I ordered two pairs of glasses upon getting my new prescription and the total cost was less than half of what I would have paid for ONE pair at the local vision store. They arrived in under two weeks and both pairs fit nicely and my progressive lenses are great. I also was able to file a form with my vision insurance (which I hadn't done in the past), submitting my EBD invoice and got reimbursed for one of the pairs. One note, is that in the future I would probably spring for the highest quality lenses instead of the cheapest, but that was my mistake not EBD. :) I'll be back when I need a new pair or just want a different look.
Wow! So easy. The quality easily paralelled $600 glasses I've bought through the eye doctor. The price was a fraction of what I have paid in the past and the selection was outstanding. Bought two pairs during a sale and I'm not sure I'll ever buy glasses anywhere else.
Thanks for your service I love ur site and the glasses you provide
Thanks for your service I love ur site and the glasses you provide
Quick and easy to browse selections. Quick easy check out
Quick and easy to browse selections. Quick easy check out
I love eyebuydirect and all of the glasses I've ordered from them.
Many glasses are not in stock and do not fit my prescription, which is frustrating. I do think that eyebuydirect has good quality glasses for a very good price, but trying to find a pair that I could get was challenging.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

