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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,690
value
5,189
shipping
5,189
returns
132
quality
5,292
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245,281 reviews

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Michigan
1 review
0 helpful votes
Follow Katie A.
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Bought 3 different glasses. Two floral ones didn't look at all what was pictured on the website. 1 were sunglasses but I would call them lightly tinted, they definitely don't work in the sunlight. Everything felt overpriced and they don't even include a glasses case and cleaning cloth like Zenni does.

Date of experience: January 7, 2021
GB
1 review
0 helpful votes
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Great frames but late delivery
January 7, 2021

The frames I got were a decent price and are really nice quality but the delivery was a couple days later than I was told, but this wasn't really a big deal.

Date of experience: January 7, 2021
Louisiana
1 review
0 helpful votes
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Product review
February 6, 2021

It was my first time ordering my glasses so filling out the prescription part was a bit challenging. I needed to phone my eye doctor for the PD.

Date of experience: January 7, 2021
Colorado
1 review
0 helpful votes
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Sizing help could be better. Zenni provides a "live image try on." Still unsure if I inputted my prescription info correctly. Not very confident.

Date of experience: January 7, 2021

Sizing help could be better
December 28, 2020
Previous review

Sizing help could be better. Zenni provides a "live image try on." Still unsure if I inputted my prescription info correctly. Not very confident.

Date of experience: November 28, 2020
Jamaica
1 review
0 helpful votes
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Decent
January 7, 2021
Updated review

Overall pretty good and i am pleased with the product

Date of experience: January 7, 2021

Quick n easy
November 28, 2020
Previous review

Quick n easy

Date of experience: November 28, 2020
Delaware
1 review
0 helpful votes
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Won't order again
February 6, 2021
Updated review

This was the first time I ordersd glasses from eyesdirect. I wont again. Glasses were ok, delivery was horrendous and I didn't find the customer service to be very helpful when I contacted them.

Date of experience: January 7, 2021

This was the first time I ordersd glasses from eyesdirect
November 28, 2020
Previous review

This was the first time I ordersd glasses from eyesdirect. It was great and the prices were very reasonable.

Date of experience: November 28, 2020
Tennessee
1 review
0 helpful votes
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Great customer service
January 7, 2021
Updated review

Loved the help I got from customer service with my order.

Date of experience: January 7, 2021

Love EYEBUYDIRECT...
November 28, 2020
Previous review

Love EYEBUYDIRECT... It was so easy to select frames using my photo.

Date of experience: November 28, 2020
Colorado
1 review
0 helpful votes
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Great Value for Kids Glasses
January 7, 2021
Updated review

Took me several tries to find where to enter the code and it wouldn't work on my iphone. Once I found the discount code, it was easy to use and the glasses are cute, true to fit and affordable for my daughter who gets a new prescription every 6 months.

Date of experience: January 7, 2021

Took me several tries to find where to enter the code...
November 28, 2020
Previous review

Took me several tries to find where to enter the code and it wouldn't work on my iphone.

Date of experience: November 27, 2020
California
2 reviews
0 helpful votes
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New to eyewear
January 7, 2021
Updated review

Excellent prices & always a discount available. Fun to try on online!

Date of experience: January 7, 2021

Excellent prices & always a discount available
October 23, 2020
Previous review

Excellent prices & always a discount available. Fun to try on online!

Date of experience: October 23, 2020
Florida
1 review
0 helpful votes
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Glasses broke
February 6, 2021

The glasses were amazing however that quickly changed as the next day my glasses broke on one side and I couldn't wear it. They were so cute and would for sure be my fav pair but I can't wear them now.

Date of experience: January 7, 2021
California
1 review
0 helpful votes
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Pretty good
January 7, 2021
Updated review

Its cool i will rate higher when I see the quality in my hand.

Date of experience: January 7, 2021

Its cool i will rate higher when I see the quality...
December 28, 2020
Previous review

Its cool i will rate higher when I see the quality in my hand.

Date of experience: November 28, 2020
Ohio
2 reviews
0 helpful votes
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Love! Love! Love! My new glasses
January 7, 2021

Although I would have loved to have received them sooner, it was worth the wait... and I did order during the holidays, so delays were to be expected. I easily uploaded my prescription, which is now saved in my account for next purchases. My biggest problem was narrowing down my selection because I wanted numerous styles. Finally narrowed down and chose what I wanted to purchase. The quality is excellent, and the price I paid included all the bells and whistles I wanted, including the transition lens to turn crystal clear lenses to dark in the sunlight, scratch resistant, etc. all the upgrades that would have cost me far too much through my eye doctor. Thank you for my exciting fantastic great new eyeglasses. I do really love them. Will most definitely order again.

Date of experience: January 7, 2021
Texas
1 review
0 helpful votes
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Great products!
January 7, 2021
Updated review

I gave it 3 stars because i have not received my order yet and this thing is asking me for a review already. I do wish the "try on" was more of a video type than just a picture.

Date of experience: January 7, 2021

I gave it 3 stars because i have not received my order...
December 27, 2020
Previous review

I gave it 3 stars because i have not received my order yet and this thing is asking me for a review already. I do wish the "try on" was more of a video type than just a picture.

Date of experience: November 27, 2020
North Carolina
1 review
0 helpful votes
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This was my 2nd purchase and 4th pair of glasses from eye buy direct. The first pair in my order was more expensive than all the rest I had ever ordered and the worst quality. My old glasses are the exact same prescription as the new one but when I put on the new glasses something was way off. With my old glasses I could read captions on a TV, see road signs etc., but with the new ones there was such an intense glare that everything was fuzzy. I had to squint while wearing them. The 2nd pair in the order was somewhat better but the quality still isn't where the first two I got were. I'll probably think twice before ordering from Eyebuydirect in the future which is unfortunate since they are so affordable.

Date of experience: January 7, 2021
New Hampshire
1 review
0 helpful votes
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Great price.
February 6, 2021
Updated review

My husband recently got glasses from EyeBuy Direct and loves them. They are reasonably priced and provide options for people who don't have insurance. I would like more of a selection of glasses to try at home.

Date of experience: January 7, 2021

My husband recently got glasses from EyeBuy Direct...
November 28, 2020
Previous review

My husband recently got glasses from EyeBuy Direct and loves them. They are reasonably priced and provide options for people who don't have insurance. I would like more of a selection of glasses to try at home.

Date of experience: November 27, 2020
Kentucky
1 review
0 helpful votes
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EyeBuyDirect Continues to impress!
January 7, 2021
Updated review

I ordered two pairs of glasses upon getting my new prescription and the total cost was less than half of what I would have paid for ONE pair at the local vision store. They arrived in under two weeks and both pairs fit nicely and my progressive lenses are great. I also was able to file a form with my vision insurance (which I hadn't done in the past), submitting my EBD invoice and got reimbursed for one of the pairs. One note, is that in the future I would probably spring for the highest quality lenses instead of the cheapest, but that was my mistake not EBD. :) I'll be back when I need a new pair or just want a different look.

Date of experience: January 7, 2021

Great value!
November 27, 2020
Previous review

Great value!

Date of experience: November 27, 2020
Massachusetts
2 reviews
0 helpful votes
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FANTASTIC
January 7, 2021

Wow! So easy. The quality easily paralelled $600 glasses I've bought through the eye doctor. The price was a fraction of what I have paid in the past and the selection was outstanding. Bought two pairs during a sale and I'm not sure I'll ever buy glasses anywhere else.

Date of experience: January 7, 2021
Florida
1 review
0 helpful votes
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Excellent service
January 7, 2021
Updated review

Thanks for your service I love ur site and the glasses you provide

Date of experience: January 7, 2021

Thanks for your service I love ur site and the glasses...
November 28, 2020
Previous review

Thanks for your service I love ur site and the glasses you provide

Date of experience: November 27, 2020
New York
2 reviews
0 helpful votes
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Great price and quality
January 7, 2021
Updated review

Quick and easy to browse selections. Quick easy check out

Date of experience: January 7, 2021

Quick and easy to browse selections
November 28, 2020
Previous review

Quick and easy to browse selections. Quick easy check out

Date of experience: November 27, 2020
Ohio
1 review
0 helpful votes
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Love!
January 7, 2021
Updated review

I love eyebuydirect and all of the glasses I've ordered from them.

Date of experience: January 7, 2021

Many glasses are not in stock and do not fit my prescription...
December 28, 2020
Previous review

Many glasses are not in stock and do not fit my prescription, which is frustrating. I do think that eyebuydirect has good quality glasses for a very good price, but trying to find a pair that I could get was challenging.

Date of experience: November 27, 2020