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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I ordered from your company it was very easy. My 2 pairs of glasses came very quick. Great way to get glasses.
I was a first time buyer of online prescription glasses. EyeBuyDirect had a very informative process that assuaged my concerns and resulted in an easy experience. They offered a varied and unique selection of frames. Their virtual try-on is a feature I appreciated and helped my decision-making process.
An easier way to compare options from the shipping cart would be an appreciated feature.
Great selection. Very informative process. Virtual try on is a feature I appreciate.
An easier way to compare options from the shipping cart would be an appreciated feature.
I love the way that you can see what you will look like in the glasses. There's so many choices, but it's easy to navigate.
I love the way that you can see what you will look like in the glasses. There's so many choices, but it's easy to navigate.
The product arrived in 2 days as they said, the glasses are just perfect
I got two glasses and they're better than if I walked into my eye doctor-the price for two was worth it, plus the expedited shipping.
I had my glasses shipped to me in Spain. Any item under 45€ shouldn't have additional import taxes. My package was Worth $33, far less than €45, yet the claimed value of the package read €45.26. So when my super cheap glasses got to my door, the delivery person explained I now owed an additional €28 in taxes. These numbers aren't exact as it's been a few weeks, but it was 98% of my original order price and shipping. Which is insane. Especially for a mismarked value on the package. I don't know who is responsible for this mistake, but it's what happened to me. If you can fix this sort of error if the future, please do so. Thank you!
Great product and service. So pleased that I just bought another pair!
This is my 4th pair of glasses from here and I'm never disappointed! They always fit great and are great quality. Always come before the estimated shipping date.
Excellent. I just love the experience of protect my eyes of the sun and see... I mean... See jajajaja (I added a medical prescription to my sunglasses.
Excellent. I just love the experience of protect my eyes of the sun and see... I mean... See jajajaja (I added a medical prescription to my sunglasses.
Love the variety, the quickness in delivery and the quality!
Love the variety, the quickness in delivery and the quality!
Eye Buy Direct has the best selection of frames of all the online eyewear providers I researched. This is about my sixth pair from them and other than the lens coating consistently going hazy at about 18 months the quality is decent.
Eye Buy Direct has the best selection of frames of all the online eyewear providers I researched. This is about my sixth pair from them and other than the lens coating consistently going hazy at about 18 months the quality is decent.
It was an easy process. However, glasses give me a headache
Easy to use website, really nice glasses, and a quick and easy checkout! Can't wait to try on my new glasses! :)
Easy to use website, really nice glasses, and a quick and easy checkout! Can't wait to try on my new glasses! :)
I had to call customer service to add a coupon code and they helped me quickly. My glasses are good quality and very sylish.
I already had a pair in gray and liked them so much, I got another pair in the same frame in clear.
I ordered the items in advance of Christmas and they did not arrive before 12/25. I ordered at least a week and a half prior to that date. It took too long to fill the order and then ship out by USPS. UPS would have been faster.
It was a little confusing on how to actually order the product once I found what I wanted.
Overall good experience. Even better price. Just wish shipping was a bit faster as long as quality of workmanship is not compromised.
Very good service and product from this company i recommend it to all my friends.
Very good service and product from this company i recommend it to all my friends.
Daughter keeps breaking her glasses and I didn't want to pay another $200-&300 so she suggested this site I was happy as hell yet worried about the experience. I was very impressed and very satisfied!
It was shipping for over a month. I finally hassled Route and it magically showed up the next day.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

