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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,684
value
5,189
shipping
5,189
returns
132
quality
5,292
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245,183 reviews

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Texas
1 review
0 helpful votes
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Great glasses
January 26, 2021

This was the first time that I purchased glasses online. It was a smooth and easy experience.

Date of experience: January 26, 2021
New York
1 review
0 helpful votes
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Great glasses for a great price
January 26, 2021

A friend recommended this site. I wanted prescriptions sunglasses but didn't want to pay the high price of local places. So for $35 I got them through EyeBuyDirect. The only thing that I did not like was that the sunglass part of the sunglasses was flat vs if you look at other glasses they are curved so they almost look like those spy glasses you get in a shop. I still like them and the experience but just a bit disappointed that they came that way. I had no idea they would be different the all the other glasses I've had.

Date of experience: January 26, 2021
Montana
1 review
0 helpful votes
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Easiest Way To Buy Glasses
January 26, 2021

I've purchased multiple pairs of glasses from EyeBuyDirect and have loved the simplicity of the process. It's easy to virtually try on frames, add a prescription, and get them ordered.

Date of experience: January 26, 2021
Iowa
1 review
0 helpful votes
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Happy with my purchase.
January 26, 2021
Updated review

I am a repeat customer for the simple reason I have had consistent positive experiences many times now.

Date of experience: January 26, 2021

Ok repeat customer
December 17, 2020
Previous review

Ok repeat customer

Date of experience: December 16, 2020
Puerto Rico
1 review
0 helpful votes
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I love my glasses eye but direct is the best.
January 26, 2021
Updated review

This is my second time buying glasses with eyebuydirect. I LOVE THEM SO MUCH. My first time buying the glasses got lost on the mail but the customer service was so amazing so sweet they help me and send me another one free of cost. This is why I will continue buying from you.

Date of experience: January 26, 2021

This is my second time buying glasses with eyebuydirect
December 17, 2020
Previous review

This is my second time buying glasses with eyebuydirect. I LOVE THEM SO MUCH. My first time buying the glasses got lost on the mail but the customer service was so amazing so sweet they help me and send me another one free of cost. This is why I will continue buying from you.

Date of experience: December 16, 2020
Ohio
1 review
0 helpful votes
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Very satisfied
January 26, 2021

Very happy with quality of glasses I have received over the past 10 years. And the customer service is there for you. They are the best.

Date of experience: January 26, 2021
Florida
1 review
0 helpful votes
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EYEBUY Feedback
January 26, 2021
Updated review

No issues with significant cost savings over other retail outlets.

Date of experience: January 26, 2021

So far so good
December 17, 2020
Previous review

So far so good.

Date of experience: December 16, 2020
Oregon
1 review
0 helpful votes
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Decent experience buying the glasses, and happy with them. The shipping was ridiculous though. It took more than five weeks for the glasses to arrive - they were supposed to be a Christmas present. Make sure you buy your glasses well in advance.

Date of experience: January 25, 2021
South Carolina
1 review
0 helpful votes
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Clearest lense
February 27, 2021

Shipping was quick and the lenses are crystal clear.

Date of experience: January 25, 2021
Massachusetts
1 review
0 helpful votes
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Easily scratched
February 26, 2021
Updated review

Second day and already a big scratch. I paid for the highest priced scratch resistant lenses but it feels like a waste of money. Oh well, live and learn.

Date of experience: January 25, 2021

This is my third pair from eyebuy direct and like always...
February 14, 2020
Previous review

This is my third pair from eyebuy direct and like always it was a breeze. Good selection of frames and easy to use website.

Date of experience: February 10, 2020
North Carolina
1 review
0 helpful votes
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Great product
February 26, 2021
Updated review

So far, the experience has been very easy to follow and everything has been accessible.

Date of experience: January 25, 2021

So far, the experience has been very easy to follow...
December 16, 2020
Previous review

So far, the experience has been very easy to follow and everything has been accessible.

Date of experience: December 16, 2020
Canada
1 review
0 helpful votes
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Quick delivery
January 25, 2021

Quick delivery. Great product. Great prices. I will continue to order glasses here.

Date of experience: January 25, 2021
New York
1 review
0 helpful votes
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Replacement Policy Works.
January 25, 2021
Updated review

I received my replacement glasses and the progressive lenses were improved as I requested

Date of experience: January 25, 2021

I am a bit confused about delivery terms. Website...
December 16, 2020
Previous review

I am a bit confused about delivery terms. Website said 2 days. Now when I go to shippping page it says 7 to 10 days. Not very helpful.

Date of experience: December 16, 2020
Michigan
1 review
0 helpful votes
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Nicole's review
January 25, 2021
Updated review

Great! I appreciated the videos that helped determine the PD.

Date of experience: January 25, 2021

Great!
December 9, 2020
Previous review

Great! I appreciated the videos that helped determine the PD.

Date of experience: December 8, 2020
California
1 review
0 helpful votes
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Great option for glasses
January 25, 2021

They have good customer service and quick delivery

Date of experience: January 25, 2021
Georgia
1 review
0 helpful votes
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I will use them again
January 25, 2021
Updated review

I was nervous but am taking a chance since you guarantee your returns for any reason

Date of experience: January 25, 2021

I was nervous but am taking a chance since you guarantee...
December 15, 2020
Previous review

I was nervous but am taking a chance since you guarantee your returns for any reason

Date of experience: December 15, 2020
Maryland
1 review
0 helpful votes
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Quality and great price!
January 25, 2021
Updated review

Always a good experience. Thanks for the discounts!

Date of experience: January 25, 2021

Always a good experience
December 14, 2020
Previous review

Always a good experience. Thanks for the discounts!

Date of experience: December 14, 2020
Florida
1 review
0 helpful votes
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Zenni is better.
February 24, 2021
Updated review

The glasses I received had an awful reflective quality. Its distracting and makes it hard to see. When I asked about exchanging it I was told I needed the original boxes and bags the glasses came in. I'd discarded the boxes already. I gave up. I won't be using your services again.

Date of experience: January 25, 2021

It works
December 16, 2020
Previous review

It works

Date of experience: December 15, 2020
Michigan
1 review
0 helpful votes
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Entire ordering process is simple, glasses well made, fits great, looks amazing and happy with the over all product and service!

Date of experience: January 24, 2021
California
1 review
0 helpful votes
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Flimsy material
February 24, 2021

I bought these and don't get me wrong they're cute but the frame broke within a week and a half of me wearing them. I tapped them on my table and it cracked across

Date of experience: January 24, 2021