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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,680
value
5,189
shipping
5,189
returns
132
quality
5,292
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245,140 reviews

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Maine
2 reviews
0 helpful votes
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You get what you pay for!
February 22, 2021

I have ordered twice from EBD and twice after only days of wear the frames broke literally into pieces.

Date of experience: January 23, 2021
Pennsylvania
1 review
0 helpful votes
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Terrible experience in product shipping
February 22, 2021
Updated review

I ordered a pair of glasses on Dec 11,2020. Mr order was sent out one week later. However, it got lost in shipping. I emailed Eyebuydirect 5 times and eventually this company agreed to send a replacement on Jan 11,2021. The price for USPS shipping is reasonable (about $5-6). However, USPS is not as reliable as UPS. There is no reason that eyebuydirect need to charge $19 for UPS shipping. Seems that eyebuydirect intend to promote USPS without enough about its customers' benefits.

Date of experience: January 22, 2021

Very convenient!
July 10, 2020
Previous review

Very convenient!

Date of experience: July 10, 2020
Illinois
1 review
0 helpful votes
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Great price and great glasses
January 23, 2021
Updated review

So far very pleased with shopping experience. Waiting for shipment now. Thank you.

Date of experience: January 22, 2021

So far very pleased with shopping experience
December 13, 2020
Previous review

So far very pleased with shopping experience. Waiting for shipment now. Thank you.

Date of experience: December 13, 2020
California
1 review
0 helpful votes
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Love them!
January 23, 2021
Updated review

I've ordered five pairs of glasses from here in the last couple of years and will continue to do so. Great quality, great price, cute designs!

Date of experience: January 22, 2021

Love them!
February 23, 2021
Previous review

I've ordered five pairs of glasses from here in the last couple of years and will continue to do so. Great quality, great price, cute designs!

Date of experience: January 22, 2021

I get all of my glasses from here and I love it
December 4, 2020
Previous review

I get all of my glasses from here and I love it.

Date of experience: December 4, 2020
Illinois
1 review
0 helpful votes
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Great!
February 23, 2021

This is the fourth time I've bought glasses from EBD, they arrived a little late but that's due to postal delays so no worries. Always affordable and the transitions lenses are so worth it!

Date of experience: January 22, 2021
Colorado
1 review
0 helpful votes
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Very Happy
February 23, 2021

First time purchasing from this company. Process was an easy one. Very user friendly. My glasses arrived in a timely manner and I am very happy with the them. They are as I expected.

Date of experience: January 22, 2021
Ohio
1 review
0 helpful votes
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Excellent online buying experience
January 22, 2021
Updated review

Very easy to use, quality products, very affordable prices

Date of experience: January 22, 2021

Thanks
December 12, 2020
Previous review

Thanks

Date of experience: December 12, 2020
Florida
1 review
0 helpful votes
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Glasses guru
January 22, 2021

I've been shopping with Eye Buy Direct for a couple of years now. I will never go back into a store for glasses! The lenses have been perfect every time and live frames are very trendy!

Date of experience: January 22, 2021
New York
1 review
0 helpful votes
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Frame style
January 22, 2021

I wish there were more styles to choose from as well as colors.

Date of experience: January 22, 2021
Virginia
1 review
0 helpful votes
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Quick and Easy
January 22, 2021

It was easy to find what I was looking for and the prices were great. My order arrived pretty quickly too which was really nice!

Date of experience: January 22, 2021
New York
1 review
0 helpful votes
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Great experience, great glasses
January 22, 2021
Updated review

Quick, easy, and my go to place to order glasses! Always purchase from eyebuydirect!

Date of experience: January 22, 2021

Quick, easy, and my go to place to order glasses!
October 22, 2019
Previous review

Quick, easy, and my go to place to order glasses! Always purchase from eyebuydirect!

Date of experience: October 19, 2019
California
1 review
0 helpful votes
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Good price
January 22, 2021
Updated review

Price was good, thought I would try, however, prescription wasn't even close to what I typed in. At least I didn't waste a lot of money

Date of experience: January 21, 2021

So far so good
December 13, 2020
Previous review

So far so good. See how they work when they get here. Thinking positive.

Date of experience: December 12, 2020
Texas
1 review
0 helpful votes
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Great!
January 22, 2021

I love the frames, they were exactly what I was wanting. My family and I have gotten 10 different pairs and we have been pleased everytime.

Date of experience: January 21, 2021
Indiana
1 review
0 helpful votes
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Not as pleased with this order
February 21, 2021

Very slow delivery. I chose self darkening lenses for 2 pair of my glasses and they barely change in full sun. Would definitely not choose that option again. Will stick with normal lenses in the future and get other sunglasses.

Date of experience: January 21, 2021
Wisconsin
1 review
0 helpful votes
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Blue light Glasses
January 21, 2021

Great pair of glasses overall. They looked just like the picture and the blue light filter is just the best addition to them. The only thing that was not perfect about them was the nose pieces. I eventually switched them out with the pieces from an old pair of glasses I had because they were giving me a headache. Other than that, these glasses are super cute and well made :)

Date of experience: January 21, 2021
Massachusetts
1 review
0 helpful votes
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New glasses review
February 20, 2021

I was told that it would take a couple of days for delivery

Date of experience: January 21, 2021
New York
1 review
0 helpful votes
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Bad experience overall
February 20, 2021
Updated review

It took 16 days to receive my order, I had to send them back as the prescription was incorrect. It took another 20 dats to receive the correct glasses.

Date of experience: January 21, 2021

Frames I prefered were not available in my size or...
December 12, 2020
Previous review

Frames I prefered were not available in my size or prescription

Date of experience: December 12, 2020
Virginia
1 review
0 helpful votes
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Great place
January 21, 2021
Updated review

Many options, reviews, help with the measurements. Overall, great experience

Date of experience: January 21, 2021

Many options, reviews, help with the measurements
December 12, 2020
Previous review

Many options, reviews, help with the measurements. Overall, great experience

Date of experience: December 11, 2020
Maryland
1 review
0 helpful votes
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First purchase from EyeBuyDirect
February 22, 2021

Wonderful experience and love the glasses. Will purchase from them again.

Date of experience: January 21, 2021
Illinois
1 review
0 helpful votes
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Daphne W/ Blue Filtered lens
January 21, 2021
Updated review

Very easy to navigate and convenient to use and buy from.

Date of experience: January 21, 2021

Very easy to navigate and convenient to use and buy...
December 1, 2020
Previous review

Very easy to navigate and convenient to use and buy from.

Date of experience: November 30, 2020