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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I have ordered twice from EBD and twice after only days of wear the frames broke literally into pieces.
I ordered a pair of glasses on Dec 11,2020. Mr order was sent out one week later. However, it got lost in shipping. I emailed Eyebuydirect 5 times and eventually this company agreed to send a replacement on Jan 11,2021. The price for USPS shipping is reasonable (about $5-6). However, USPS is not as reliable as UPS. There is no reason that eyebuydirect need to charge $19 for UPS shipping. Seems that eyebuydirect intend to promote USPS without enough about its customers' benefits.
So far very pleased with shopping experience. Waiting for shipment now. Thank you.
So far very pleased with shopping experience. Waiting for shipment now. Thank you.
I've ordered five pairs of glasses from here in the last couple of years and will continue to do so. Great quality, great price, cute designs!
I've ordered five pairs of glasses from here in the last couple of years and will continue to do so. Great quality, great price, cute designs!
I get all of my glasses from here and I love it.
This is the fourth time I've bought glasses from EBD, they arrived a little late but that's due to postal delays so no worries. Always affordable and the transitions lenses are so worth it!
First time purchasing from this company. Process was an easy one. Very user friendly. My glasses arrived in a timely manner and I am very happy with the them. They are as I expected.
Very easy to use, quality products, very affordable prices
I've been shopping with Eye Buy Direct for a couple of years now. I will never go back into a store for glasses! The lenses have been perfect every time and live frames are very trendy!
It was easy to find what I was looking for and the prices were great. My order arrived pretty quickly too which was really nice!
Quick, easy, and my go to place to order glasses! Always purchase from eyebuydirect!
Quick, easy, and my go to place to order glasses! Always purchase from eyebuydirect!
Price was good, thought I would try, however, prescription wasn't even close to what I typed in. At least I didn't waste a lot of money
So far so good. See how they work when they get here. Thinking positive.
Very slow delivery. I chose self darkening lenses for 2 pair of my glasses and they barely change in full sun. Would definitely not choose that option again. Will stick with normal lenses in the future and get other sunglasses.
Great pair of glasses overall. They looked just like the picture and the blue light filter is just the best addition to them. The only thing that was not perfect about them was the nose pieces. I eventually switched them out with the pieces from an old pair of glasses I had because they were giving me a headache. Other than that, these glasses are super cute and well made :)
It took 16 days to receive my order, I had to send them back as the prescription was incorrect. It took another 20 dats to receive the correct glasses.
Frames I prefered were not available in my size or prescription
Many options, reviews, help with the measurements. Overall, great experience
Many options, reviews, help with the measurements. Overall, great experience
Wonderful experience and love the glasses. Will purchase from them again.
Very easy to navigate and convenient to use and buy from.
Very easy to navigate and convenient to use and buy from.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

