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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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Had an order go wrong from here and the customer service was great to get it shipped back and I got my new pairs really really quick!
These are reliable glasses for a fraction of the cost I've been able to find anywhere. I have two pairs of sunglasses and two pairs of driving (seeing distances) glasses due to the durability and affordable pricing. If you don't like manipulating the final fit after they arrive, this is not for you. O theirs, I certainly recommend especially for people prone to lose or break glasses.
I had started the refund process and then, for no reason, an eyebuydirect representative/auto response e-mail said, "Greetings from Eyebuydirect.
We respect your decision and understand that you wanted a refund. However, since you are within the 14-day Fit and Style guarantee, you might want to consider a replacement pair. If you would accept our proposal, we'll be glad to give you an additional 15% discount on top of the OOOSALE discount you already have. "
I didn't respond so the refund wasn't processed. I didn't want an exchange, I wanted a refund. This violates the Arkansas Deceptive Trade Practices Act. With my newest order, I couldn't use my birthday coupon code (it was my birthday 2 days ago) because I chose $9 frames instead of $15. I like the frames I picked- I'll pay the difference. Frustrating to be sure.
For some reason 90% of the glasses I choose won't fit my prescription. You should have some sort of sorting device that lets me figure that out before I go through the whole choice listing and then find out it won't work. What should take 30 minutes took me two hours to do because your site is flawed.
This will be the third time buying glasses from eye buy direct. They are so easy to order from.
Great costumer service, over the phone. The conversation with the support service answered all of my questions and concerns.
Fast and simple, just need to add my prescription and click buy
The prescription sunglasses option is twice as much as it was a couple years ago. Really sad. I blame trump, not you guys. But also why are sunglasses that much more expensive than regular glasses?!?
Order glasses or any of your vision needs from here they have good service and good quality glasses!
Website is very easy to use, prices are amazing, quick and easy checkout, and lots of different frames to choose from! Been shopping with them for a couple years, highly recommend!
Needed to stock up for new sunglasses. Always have been satisfied with their products and service. My husband orders from EyeBuyDirect too!
I have being purchasing eyewear since COVID. I was desperate need of replacement glasses during COVID, go no help from any local optometrist. Took a gamble, order in COVID, customer for LIFE! My husband also gets his glassware.
I wear the POWER model and get at least a compliment a day and usually my a stranger or passerby!
I SHOULD DEFINITELY be an INFLUENCER with my many comings and goings!
It's fast and easy to choose your style, it allows you yo "try on"" with the settings! And the coupons they offer is a plus! Been ordering here for three years in a row.
I rarely have an issue with my order but the one time i did, they were responsive and took care of the issue immediately. Thank you EyeByDirect
These glasses are stylish and professionally designed to meet all my needs. The convenience is by far the best you can experience.
I have never had a problem with buying my glasses online. They come quickly, they're just as good, if not better than buying them at a local store, I have bought these glasses online for at least 10 years.
It is 4 stars instead of 5 because your prescription filter is misleading. My prescription limits the type of frame that I can use but your filter by prescription option consistently offers frames that are unsuitable and I do not find out until I get to the lens selection options
Ordering a third chair. Reading backup daily yep three pairs same place didn't realize my old glasses weren't as bad as they are until I got my new ones easy to get can you go to four payments if I wanted to 0
Fabulous glasses for my needs: lightweight, progressive lenses, reasonable cost and quick delivery. Durable, fashionable, easy to try on.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members