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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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They were professional, delivered on time and it was a quality product. No complaints
Love it very easy to choose designs, and simple, great options on style and colors of fram and lenses, single vision or progressive, you'll save so much more money ordering direct then to walk in any storefront, and your paying storefront prices either
Love my glasses and the rate at which they arrived was amazing! Could not be more pleased
I gave three stars because website kept freezing. But otherwise everything is well organized
I can see distance, but I can't read with them. I will not be able to use them.
Great pricing, great glasses, processing time could be a little faster, or communicated better before purchasing.
Site was easy to navigate, and placing the order was simple. Many options to choose from. Price is fair.
I've been using EyeBuyDirect for over 3 years now, and their service is top-notch! Not only can I find the best deals on the market, but I can also expect wonderful customer service whenever there is an issue, which there rarely is!
Quick and easy! I've needed glasses for so long because I lost my pair. I'm so glad I got 2 for $60!
Very easy. My prescription was already saved from the last time I shopped with you- I've had my eye on a few pairs forever- with text updates on different deals, I was able to find a FEW pairs I loved, for less than a quarter of the price I'd pay at a glasses chain, and was able to use the try on features to try before I buy. Everything up till now has been perfect.
Got coupon in the mail about 2 weeks ago and when I entered it was told invalid code. Not happy with this kind of advertising
It was a good experience. Although the glasses are a little short on the side they are a good quality and cheaper than what I was quoted at my eye Dr.
You see advertising all over for fast shipping. It still two over two weeks to receive my glasses. They are tricky with that part.
I love this store so much! Will definitely shop here again.
The glasses were supposed to be made with the option of Transitions. What I received were sunglasses. When I called to exchange the regular glasses with Transitions was not available...
Everything is good but time of delivery is very more
It was super easy to order on line. However, I thought my sun glasses would be polarized. They are super dark. I wasn't able to try my glasses on and I don't like that they sit on my cheeks. They were more round than rectangle. But, they will do.
My glasses fit tight and small. Also I thought I had ordered the clear and change dark with the sun but I think I did order wrong. Still the glasses don't fit me. They are very cute.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo
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