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business logo of Eyebuydirect

EyebuydirectReviews 15,508

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,617
value
5,189
shipping
5,189
returns
132
quality
5,292
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Michigan
1 review
0 helpful votes
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Satisfied customer
June 17, 2022

They were professional, delivered on time and it was a quality product. No complaints

Date of experience: June 17, 2022
New York
1 review
0 helpful votes
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Easy easy to order
June 17, 2022
Updated review

Love it very easy to choose designs, and simple, great options on style and colors of fram and lenses, single vision or progressive, you'll save so much more money ordering direct then to walk in any storefront, and your paying storefront prices either

Date of experience: June 17, 2022

Great and easy
June 16, 2022
Previous review

Great and easy

Date of experience: June 16, 2022
Ohio
1 review
0 helpful votes
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Great Product and Price
June 17, 2022

Love my glasses and the rate at which they arrived was amazing! Could not be more pleased

Date of experience: June 17, 2022
Arkansas
1 review
0 helpful votes
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I gave three stars because website kept freezing. But otherwise everything is well organized

Date of experience: June 16, 2022
New York
2 reviews
0 helpful votes
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I can't read with them
July 16, 2022
Updated review

I can see distance, but I can't read with them. I will not be able to use them.

Date of experience: June 16, 2022

Simple enough to order
May 26, 2022
Previous review

Simple enough to order.

Date of experience: May 26, 2022
Massachusetts
1 review
0 helpful votes
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Great price and great product
June 16, 2022

Great pricing, great glasses, processing time could be a little faster, or communicated better before purchasing.

Date of experience: June 16, 2022
Georgia
1 review
0 helpful votes
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Easy with Good Communication
June 16, 2022

Site was easy to navigate, and placing the order was simple. Many options to choose from. Price is fair.

Date of experience: June 16, 2022
Montana
1 review
0 helpful votes
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I've been using EyeBuyDirect for over 3 years now, and their service is top-notch! Not only can I find the best deals on the market, but I can also expect wonderful customer service whenever there is an issue, which there rarely is!

Date of experience: June 15, 2022
California
1 review
0 helpful votes
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Love my glasses!
June 16, 2022

Quick and easy! I've needed glasses for so long because I lost my pair. I'm so glad I got 2 for $60!

Date of experience: June 15, 2022
Ohio
1 review
1 helpful vote
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Overall very satisfied
June 16, 2022

Very easy. My prescription was already saved from the last time I shopped with you- I've had my eye on a few pairs forever- with text updates on different deals, I was able to find a FEW pairs I loved, for less than a quarter of the price I'd pay at a glasses chain, and was able to use the try on features to try before I buy. Everything up till now has been perfect.

Date of experience: June 15, 2022
Tennessee
1 review
0 helpful votes
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Great glasses
June 16, 2022

Got coupon in the mail about 2 weeks ago and when I entered it was told invalid code. Not happy with this kind of advertising

Date of experience: June 15, 2022
Indiana
1 review
0 helpful votes
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Bought 2
June 16, 2022

Painless! Would not hesitate to make further purchases.

Date of experience: June 15, 2022
North Carolina
1 review
0 helpful votes
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Good prices
June 16, 2022

It was a good experience. Although the glasses are a little short on the side they are a good quality and cheaper than what I was quoted at my eye Dr.

Date of experience: June 15, 2022
New York
1 review
0 helpful votes
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Great
June 15, 2022

Great price for frames & prescription, fast delivery, 10/10

Date of experience: June 15, 2022
Kentucky
1 review
0 helpful votes
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Took a minute
July 15, 2022

You see advertising all over for fast shipping. It still two over two weeks to receive my glasses. They are tricky with that part.

Date of experience: June 15, 2022
Texas
1 review
0 helpful votes
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Eyebuydirect review
June 15, 2022

I love this store so much! Will definitely shop here again.

Date of experience: June 15, 2022
California
1 review
0 helpful votes
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Had to return...
June 15, 2022

The glasses were supposed to be made with the option of Transitions. What I received were sunglasses. When I called to exchange the regular glasses with Transitions was not available...

Date of experience: June 15, 2022
California
1 review
0 helpful votes
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Take more time
June 15, 2022

Everything is good but time of delivery is very more

Date of experience: June 15, 2022
Kansas
1 review
0 helpful votes
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New way
June 15, 2022

It was super easy to order on line. However, I thought my sun glasses would be polarized. They are super dark. I wasn't able to try my glasses on and I don't like that they sit on my cheeks. They were more round than rectangle. But, they will do.

Date of experience: June 14, 2022
Arizona
1 review
0 helpful votes
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Eye glasses
July 15, 2022

My glasses fit tight and small. Also I thought I had ordered the clear and change dark with the sun but I think I did order wrong. Still the glasses don't fit me. They are very cute.

Date of experience: June 14, 2022