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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,650
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,766 reviews

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New York
1 review
0 helpful votes
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I can see!
July 6, 2022
Updated review

Quick, easy, good quality. I've already referred someone to the site

Date of experience: July 6, 2022

Easy to purchase, I'm hoping for good quality
June 15, 2022
Previous review

Easy to purchase, I'm hoping for good quality

Date of experience: June 15, 2022
Wyoming
1 review
0 helpful votes
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Bum paint job
August 5, 2022

The St Michel glasses I ordered were not painted fully or something, it is darker at the bridge and by where the temples connect to the frames. Besides that everything was great, fit great and looks even better (besides the paint mess up).

Date of experience: July 6, 2022
Texas
1 review
0 helpful votes
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Glasses
July 6, 2022

I love my glasses and the company! Im so happy with them!

Date of experience: July 6, 2022
Texas
1 review
0 helpful votes
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Great selection of frames
July 6, 2022

I love the vast inventory of frames & the options for lenses. It'd be nice if after viewing a frame the back arrow would take you to where you left off browsing instead of having to scroll through every frame again.

Date of experience: July 6, 2022
Virginia
1 review
0 helpful votes
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Quick and easy ordering process. Glasses arrived quickly and were good quality and look.

Date of experience: July 6, 2022
Arizona
1 review
0 helpful votes
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2 pairs
July 6, 2022

I ordered a pair of prescription eyeglasses and prescription sunglasses. They are both stylish and lightweight. Ordering and using the website was very easy.

Date of experience: July 5, 2022
Texas
1 review
0 helpful votes
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Surge
July 6, 2022

Great experience, simple to place an order. Easy to track my order.

Date of experience: July 5, 2022
Florida
1 review
0 helpful votes
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Perfect
July 6, 2022

Wonderful. I love my new glasses they are the best

Date of experience: July 5, 2022
California
1 review
0 helpful votes
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Happy again!
July 5, 2022
Updated review

This will be my 3rd pair of glasses from Eye Buy Direct! I've had only wonderful experiences shopping with them.

Date of experience: July 5, 2022

First time ordering glasses online...
November 27, 2020
Previous review

First time ordering glasses online... hopefully they'll turn out ok. The process and explanation was all clear and understandable.

Date of experience: November 26, 2020
Florida
1 review
0 helpful votes
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Affordable
July 5, 2022

There is huge selection with really cute options. Some frames are super sturdy but others are a little flimsier than desired.

Date of experience: July 5, 2022
New York
2 reviews
0 helpful votes
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A Little Confusion
July 5, 2022

When I first ordered my frames I bought two different models with two scripts. So basically I got four frames for the price of two! After the order was figured out, everything went smoothly. Oh, and I like the frames.

Date of experience: July 5, 2022
Texas
1 review
0 helpful votes
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Love my new glasses
July 5, 2022

I ordered two pairs of glasses one was ordered with 2 day shipping and it arrived within that time frame which was great. The other pair was regular shipping, and that too arrived in a timely manner. The glasses themselves have been great. I love how they look/fit and the price was pretty good for 2 pairs of glasses.

Date of experience: July 5, 2022
Michigan
1 review
0 helpful votes
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Maybe go for someone else
July 5, 2022

I don't like that I have to purchase another pair after only 18 months, but reordering the same thing was easy.

Date of experience: July 5, 2022
Washington
1 review
0 helpful votes
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Prices listed are for frames only - lens prices are not included. Lenses are usually about $20, which I didn't know until I was checking out. Additionally, the "blue light" blocking lenses cause everything to have a slight yellow tint, which isn't incredibly noticeable but does bother me at times. I did find the frames easy to adjust and very nice looking. Overall, if you are looking for cheap glasses, this is a great place to start. If you want something that's going to last, look elsewhere.

Date of experience: July 4, 2022
Florida
1 review
0 helpful votes
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Excelente servicio
July 4, 2022

Nice experience
Good Services. To much varieties and style.

Date of experience: July 4, 2022
Nevada
1 review
0 helpful votes
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Multiple Problems
August 3, 2022

I ordered 4 pairs of glasses. There were many problems and I had to return and reorder several times.

Date of experience: July 4, 2022
Georgia
1 review
0 helpful votes
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Easily followed insructions for ordering, reasonable sped filling order, excellent quality Very, very pleased. Saved several hundred dollars!

Date of experience: July 4, 2022

After figuring instructions, positive
June 13, 2022
Previous review

After figuring instructions, positive

Date of experience: June 12, 2022
California
1 review
0 helpful votes
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Good experience
July 4, 2022

I liked virtual try on, frame selection, ease of ordering, delivery time. The lenses are very clear and frames fit pretty well. I was worried about getting progressives online but they seem about as good as the ones I got in person. I got the premium ones.

Date of experience: July 4, 2022
California
1 review
0 helpful votes
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Loved it
August 3, 2022

I love the glasses but the frame was missing a screw so its lose. I didnt wanna exchange it or return it due to the hassle

Date of experience: July 3, 2022
Pennsylvania
1 review
0 helpful votes
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Good price!
July 3, 2022

The price and quality is good. The return policy is not good.

Date of experience: July 3, 2022