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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I had ordered the same glasses through I buy direct a few months ago and I paid a third of the price for them. When I went to order them this time it cost me triple the price and there was no discount to get me to a lower price and I was really over a barrel because I needed the glasses to drive the ones that I did have in my possession were broken and I really think that it should be a price match as opposed to or let's triple the price because things don't go up that much in five months. I like I buy direct but this was really leaving me with a bad taste in my mouth about the pricing policies.
It was a little difficult to measure my frames but they are a fit.
Easy to navigate site wonderful prices and deal and very cute frames! So affordable!
Completely amazing! Highly recommend. Will be buying more
Always easy! Great prices. Love the selection, so many options to choose from.
My glasses were at an affordable price and the quality I would expect
The prescription sunglasses I ordered were just fine, and I am enjoying them. Totally adequate performance there.
The order took longer than I had been anticipating. I understand supply chans etc etc, but knowing at time of checkout how long they were to take would have been pretty key.
In general, these are of great value and the prescription is dead on. The delivery is very fast. This is my third pair and each pair has been flawless. Maybe not the top of the line materials, but for the money, you can't beat these.
I love that we can try on the glasses online before purchasing.
It was Easy and quick. I got what I wanted. Satisfied
I ordered some rx sunglasses online. They were delivered promptly.
I was very pleased with the eyeglasses that i received, they fit well & i could see very well, i will buy again from Eye Buy Direct!
Easily navigated website with a variety of glasses to select from.
I like my glasses! They fit well and look good! Prescription is good!
I didn't have all my prescription information correct and a service assisted. I am so pleased with the quality and especially the price. I have many pairs of glasses and now I will order from this company.
So many options to choose, great prices, and you can try them on your face.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

