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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,650
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,770 reviews

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Sweden
1 review
0 helpful votes
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I had ordered the same glasses through I buy direct a few months ago and I paid a third of the price for them. When I went to order them this time it cost me triple the price and there was no discount to get me to a lower price and I was really over a barrel because I needed the glasses to drive the ones that I did have in my possession were broken and I really think that it should be a price match as opposed to or let's triple the price because things don't go up that much in five months. I like I buy direct but this was really leaving me with a bad taste in my mouth about the pricing policies.

Date of experience: July 8, 2022
North Carolina
1 review
0 helpful votes
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Good Experience
July 8, 2022

It was a little difficult to measure my frames but they are a fit.

Date of experience: July 8, 2022
Texas
1 review
0 helpful votes
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Good
July 8, 2022

Easy to navigate site wonderful prices and deal and very cute frames! So affordable!

Date of experience: July 8, 2022
South Carolina
2 reviews
0 helpful votes
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Happy
July 8, 2022

Bought three pairs of glasses for less than one at local eye store.

Date of experience: July 8, 2022
Massachusetts
1 review
0 helpful votes
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Amazing! Will be buying more
July 8, 2022

Completely amazing! Highly recommend. Will be buying more

Date of experience: July 8, 2022
California
1 review
0 helpful votes
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Best Deal By Far
July 8, 2022
Updated review

Always easy! Great prices. Love the selection, so many options to choose from.

Date of experience: July 7, 2022

Love using their site
September 8, 2021
Previous review

Love using their site. It'sso easy!

Date of experience: September 7, 2021
Florida
1 review
0 helpful votes
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As advertised
July 7, 2022

My glasses were at an affordable price and the quality I would expect

Date of experience: July 7, 2022
Utah
1 review
0 helpful votes
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The prescription sunglasses I ordered were just fine, and I am enjoying them. Totally adequate performance there.

The order took longer than I had been anticipating. I understand supply chans etc etc, but knowing at time of checkout how long they were to take would have been pretty key.

Date of experience: July 7, 2022
California
1 review
0 helpful votes
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Great value, fast delivery
July 7, 2022

In general, these are of great value and the prescription is dead on. The delivery is very fast. This is my third pair and each pair has been flawless. Maybe not the top of the line materials, but for the money, you can't beat these.

Date of experience: July 7, 2022
Illinois
1 review
0 helpful votes
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Missing
August 6, 2022

My original pair I paid to get them shaded and they are not shading when the sun hits. I am NOT satisfied

Date of experience: July 7, 2022
Oregon
1 review
0 helpful votes
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Super cute
July 7, 2022

I love that we can try on the glasses online before purchasing.

Date of experience: July 7, 2022
Pennsylvania
1 review
0 helpful votes
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Got what I wanted
July 7, 2022

It was Easy and quick. I got what I wanted. Satisfied

Date of experience: July 6, 2022
Illinois
1 review
0 helpful votes
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My review
July 7, 2022

I ordered some rx sunglasses online. They were delivered promptly.

Date of experience: July 6, 2022
Virginia
1 review
0 helpful votes
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Eyeglasses
July 7, 2022

I was very pleased with the eyeglasses that i received, they fit well & i could see very well, i will buy again from Eye Buy Direct!

Date of experience: July 6, 2022
Puerto Rico
1 review
0 helpful votes
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Great glasses at great price
July 6, 2022

Easily navigated website with a variety of glasses to select from.

Date of experience: July 6, 2022
Texas
1 review
0 helpful votes
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Good glasses
July 6, 2022

Good and fast shipping really like them I have no complain.

Date of experience: July 6, 2022
Tennessee
1 review
0 helpful votes
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Craig
July 6, 2022

I ordered 2 pairs of sunglasses. The pair with polarization has the polarization film applied unevenly. The other pair is non-polarized and is fine.

Date of experience: July 6, 2022
North Carolina
1 review
0 helpful votes
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My glasses
July 6, 2022

I like my glasses! They fit well and look good! Prescription is good!

Date of experience: July 6, 2022
South Dakota
1 review
0 helpful votes
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I didn't have all my prescription information correct and a service assisted. I am so pleased with the quality and especially the price. I have many pairs of glasses and now I will order from this company.

Date of experience: July 6, 2022
Nevada
1 review
0 helpful votes
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So many options to choose, great prices, and you can try them on your face.

Date of experience: July 6, 2022