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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,650
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,770 reviews

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New Jersey
1 review
0 helpful votes
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BEST GLASSES EVER
July 11, 2022

My glasses got here quick and fir an amazing price!

Date of experience: July 11, 2022
New Jersey
1 review
0 helpful votes
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Satisfied customer
July 11, 2022

First time ordering my prescription glasses online and I'm very satisfied with EBD. Love my new pair of glasses.

Date of experience: July 11, 2022
Iowa
1 review
0 helpful votes
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Clear pink glasses
July 11, 2022

It was pretty easy, but best is the return policy in case they don't look good.

Date of experience: July 11, 2022
Illinois
1 review
0 helpful votes
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Great price for good glasses
July 11, 2022

Order fulfillment and shipping could be a little faster but good service overall.

Date of experience: July 11, 2022
Tennessee
1 review
0 helpful votes
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Glasses & sun glasses
July 11, 2022

Both prescriptions and what my husband wanted. Great price and easy to use website.

Date of experience: July 11, 2022
Illinois
1 review
0 helpful votes
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LOVE MY GLASSES!
July 11, 2022

This is my second time purchasing glasses from the company and it won't be my last! I absolutely, love my glasses and I get so many compliments from others that feel the same way! Great quality, excellent price, and fast delivery!

Date of experience: July 11, 2022
Florida
1 review
0 helpful votes
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Glasses
July 11, 2022

Very good shipping time. Good quality glasses. Easy to use website.

Date of experience: July 10, 2022
Tennessee
1 review
0 helpful votes
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I wanted to get frames more suited to my face, and I was able to find a good pair on EyeBuyDirect. The frames were reasonably priced and came sooner than expected. I also bought a pair of prescription sunglasses.

Date of experience: July 10, 2022
Indiana
1 review
0 helpful votes
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Great bargains
July 11, 2022

No hassle speedy shipping and delivery
Package arrive products were just what I ordered

Date of experience: July 10, 2022
Oregon
2 reviews
0 helpful votes
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Love my new glasses!
July 10, 2022

I got my new glasses in a reasonable amount of time, and got to take advantage of a reward (free case). The whole process, including redeeming my reward, was easy and went smoothly.

Date of experience: July 10, 2022
Hawaii
1 review
0 helpful votes
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Need to see
July 10, 2022

It went well. Even found a coupon to use which saved me a little more money.

Date of experience: July 10, 2022
Curacao
1 review
0 helpful votes
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Pleasantly Surprised & Satisfied
July 10, 2022

Such a easy and convenient way to buy prescription sunglasses, without breaking the bank!

Date of experience: July 10, 2022
Washington
1 review
0 helpful votes
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Just picked up my eyebuy direct eyeglasses and there are the cheesiest frames that are supposed to be Ray-Ban's but they feel like they came from the dollar store and it says they're made in Brazil?!. Do not buy from this company there's a scam going on here I am reporting them to the Better Business Bureau!

Date of experience: July 10, 2022
Georgia
1 review
0 helpful votes
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My third time to get prescription glasses thru them over 6 years. Progressive with Transitions lens everytime with a perfect fit

Date of experience: July 10, 2022
California
1 review
0 helpful votes
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Always a good buy
July 10, 2022
Updated review

Great experience with lots of options to choose from!

Date of experience: July 10, 2022

Great selection and variety of glasses
January 12, 2021
Previous review

Great selection and variety of glasses.

Date of experience: January 11, 2021
New Jersey
1 review
0 helpful votes
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Best value
July 10, 2022

My kid needed glasses. I bought glasses. They were good glasses.

Date of experience: July 9, 2022
New York
1 review
0 helpful votes
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Excelente
July 9, 2022

Buen precio, tiempo de entrega adecuado y espejuelos muy bonitos.

Date of experience: July 9, 2022
California
1 review
0 helpful votes
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Great
July 9, 2022

Great' thank you! Great, thank you. Great, thank you!

Date of experience: July 9, 2022
Panama
1 review
0 helpful votes
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(Sorry, English is not my first language)

After just one week, one of the hinges is not properly working. It's harder than the other and feels like it can easily break at any moment. I don't think these are disposable, they doesn't cost like disposable eyeglasses.

Date of experience: July 9, 2022
California
1 review
0 helpful votes
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It was easy
July 9, 2022

It was easy and faster than I thought it would take. Just wished they had more choices.

Date of experience: July 9, 2022