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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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My glasses got here quick and fir an amazing price!
First time ordering my prescription glasses online and I'm very satisfied with EBD. Love my new pair of glasses.
It was pretty easy, but best is the return policy in case they don't look good.
Order fulfillment and shipping could be a little faster but good service overall.
Both prescriptions and what my husband wanted. Great price and easy to use website.
This is my second time purchasing glasses from the company and it won't be my last! I absolutely, love my glasses and I get so many compliments from others that feel the same way! Great quality, excellent price, and fast delivery!
I wanted to get frames more suited to my face, and I was able to find a good pair on EyeBuyDirect. The frames were reasonably priced and came sooner than expected. I also bought a pair of prescription sunglasses.
No hassle speedy shipping and delivery
Package arrive products were just what I ordered
I got my new glasses in a reasonable amount of time, and got to take advantage of a reward (free case). The whole process, including redeeming my reward, was easy and went smoothly.
It went well. Even found a coupon to use which saved me a little more money.
Such a easy and convenient way to buy prescription sunglasses, without breaking the bank!
Just picked up my eyebuy direct eyeglasses and there are the cheesiest frames that are supposed to be Ray-Ban's but they feel like they came from the dollar store and it says they're made in Brazil?!. Do not buy from this company there's a scam going on here I am reporting them to the Better Business Bureau!
My third time to get prescription glasses thru them over 6 years. Progressive with Transitions lens everytime with a perfect fit
Great selection and variety of glasses.
(Sorry, English is not my first language)
After just one week, one of the hinges is not properly working. It's harder than the other and feels like it can easily break at any moment. I don't think these are disposable, they doesn't cost like disposable eyeglasses.
It was easy and faster than I thought it would take. Just wished they had more choices.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

