Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
So exciting to get 7 pairs of glasses for what I used to pay for one. Customer service is fast and there are lots of options. I love the try on feature. I wish there was an option to
Pay more for faster service but joe I have so many pairs I don't have to worry.
Great experience ordering with eye buy direct from ordering to delivery
I decided to order some prescription sunglasses because I don't like to use contacts. I ordered them and paid extra for fast shipping since I wanted them for a vacation I was going on. (they came in right before the trip, thank goodness.) I can see perfect in them and the frames are so cute, I love them.
Very nice, easy to buy from Eyebuydirect. Would like to see lens edges polished with rimless frames.
Great Rimless Frames. I have purchased at least 5 pr of the same frames over several years. I don't even look anywhere else.
Great website. My glasses look amazing on me and came at the perfect size for my head. The blue light lenses work great the frames are very sturdy!
I thought shopping was very easy and though the video was finnicky for the try it on, it worked very well. I just don't like the glasses I got because they look giant on my face, I tried to return them but I never got a response on the return so I still have them.
I always have a great experience with EyeBuyDirect! The frames are stunning, and in the event I don't love them, their customer service team is always incredible to work with!
The process of selecting my frames was simple, efficient, and fast! Customer service was quick to answer questions. I absolutely love my new glasses!
I was able to find what I needed for a bifocal lens but nothing I tried would work for my "Computer Lens" needed for work. The computer lens difference was only a small deviation in the RT and LT sphere. All else was the same.
I originally got glasses that were smaller and wider than I had anticipated, so I got a replacement and these are perfect! They're very sturdy while still being thin and lightweight frames.
Nice glasses decent price. Arrived in a decent amount of time as well
This was my first experience ordering online prescription glasses. I thought the process might be too confusing and I doubted the outcome would be satisfactory. I spent time searching multiple websites for frames and reviewed their process for prescription progressive lenses. When I logged onto EyeBuyDirect, I found the exact frames I had in mind and the process for ordering was quick and so easy to complete. They arrived timely, fit perfectly, and I am so impressed with the quality of the lenses! Thank you EyeBuyDirect!
Was told it would arrive in four to five weeks and it arrived in two weeks! And I'm loving the glasses as well!
Great experience and I received my glasses in a timely manner
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

