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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I purchased two pairs and had to exchange one. It went smoothly! The only complaint that I have is that they have you pay for lenses even if you are having prescription lenses made when you get them at a local Eye Doctor.
I always buy multiple pairs from this site, I've lost count with how many purchases I have made. Think I have over 20pairs of glasses from here.
I found exactly what I wanted at a good price- and I get compliments daily from people who like my glasses. They look good on me and they're lightweight, but sturdy. Fit my head and face perfectly.
It was an easy shopping experience. There were a lots of options.
These are my new favorite glasses. I wanted a look like a Ray Bans I saw in target (but not as pricey) and these came through. They're not too heavy on your face but are way sturdier than plastic.
I first bought a pair of glasses from EBD, but for some unknown reason my order was suspended and I was asked to provide my prescription again. It took me a few days to obtain my physical copy, and after I finally did, it took weeks for my glasses to arrive when it should have been expedited.
Good. Can't complain. Glasses came and they were exactly like the picture. One frame did come a little short on the sides but overall ok
Awesome. No cause for complaint. These glasses are stylish and beautiful. Gracias.
I am very happy with my new glasses, love the color, fit, and clarity of the lens!
Quick & easy! I absolutely love it! I have 2 kids that need prescription glasses! One in 7th & the other in 9th! If they don't get broken in sports—their forgotten in other towns! This site is a life saver! Amazing affordable prices!
The glasses were great and were a huge lifesaver for me, would purchase from here again
I have purchased several pairs of glasses through EBD and the customer experience continues to get better.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

