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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,666
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,947 reviews

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Mauritius
1 review
0 helpful votes
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Love Eyebuydirect
September 28, 2022
Updated review

Easy no fuss everything well detailed. Glasses are beautiful there and well made.

Date of experience: September 28, 2022

Great experience
February 19, 2021
Previous review

Great experience. Just the try on does not work on mobile phone at times

Date of experience: February 18, 2021
Georgia
1 review
0 helpful votes
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Again & Again
September 28, 2022

The site does a fabulous job of walking through each opportunity and completing the purchase. Lots of help options to make sure you understand what is needed! I have purchased over a dozen glasses and sunglasses for my husband and myself.

Date of experience: September 27, 2022
New York
2 reviews
0 helpful votes
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Great buy
September 26, 2022

Have been buying from this company for probably 10 years now. Highly recommend, always telling folks about it. I have many many pairs that I don't use anymore, I'm wondering if there is a glasses recycling program?!?!

Date of experience: September 26, 2022
New Jersey
1 review
0 helpful votes
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Very Happy
September 24, 2022

From choosing the frames, adding the prescription info to placing the order, it was fast and easy.

Date of experience: September 24, 2022
North Carolina
2 reviews
0 helpful votes
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If you got a month to wait then this is your company they do not care about you but ONLY HOW MUCH THEY CAN MILKED YOU. This is by far the worst company I ever did business with and I will never come back

Date of experience: September 24, 2022
New York
1 review
0 helpful votes
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Cynthia
September 24, 2022

Shopping is easy and I would pay for three pair of glasses here is half a pair for me normally.

Date of experience: September 23, 2022
Kentucky
1 review
0 helpful votes
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Found My Style
September 23, 2022

This is my second pair. Love the try on feature, much better than other on-line glasses sites.

Date of experience: September 23, 2022
Pennsylvania
1 review
0 helpful votes
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Very Happy with process & product
September 23, 2022

My back orders were there so it's easy to reorder.

Date of experience: September 23, 2022
Virginia
1 review
0 helpful votes
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So glad I found you!
September 21, 2022

Love the site, checkout sucks. The unique styles you offer are great

Date of experience: September 21, 2022
New York
1 review
0 helpful votes
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Love Eyebuydirect!
September 21, 2022

So easy to use the "Try it on" feature. Great prices. Quality product

Date of experience: September 21, 2022
Georgia
1 review
0 helpful votes
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Rad
September 21, 2022

Rad buying again………………. 373&3$49:9;!:@2!;@492!;&;@3!;

Date of experience: September 21, 2022
Illinois
1 review
0 helpful votes
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Eyebuydirect is awesome
September 20, 2022
Updated review

Eyebuydirect has been so good to me! I love having the ability to change up my look frequently!

Date of experience: September 20, 2022

Glasses for boss bi*****
April 14, 2022
Previous review

I've gotten, ahhhh let's see, six pairs of glasses from this place. I've gotten the best of customer service anyone could ask for. They're so fast! A pair didn't fit my face well enough and they sent me a new pair straight away! I've had issues logging in and it's fixed within the hour. So amazing on so many levels. Not to mention I've built up a rockin collection of glasses that I get complimented on often! Thank you!

Date of experience: April 14, 2022
California
1 review
1 helpful vote
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Truly are a class act of goofing things up
October 20, 2022

Purchased a pair of Oakleys and regular glasses from them. The Oakleys are fine, but the regular glasses frames had wood(untreated at that)in the arms and they warped horribly. So they offered a replacement, and gave me a refund. Then they send the replacement with the Oakley lenses instead of the regular lenses. So when I contacted them they told me they would replace it with the proper lenses, but it will cost me 115$for the proper frames and lenses. THEY GOOF UP, AND I'VE FOR TO PAY? Truly unsatisfactory business practices, steer clear and try one of the other numerous retailers out there. Cause here YOU HAVE TO PAY FOR THEIR MISTAKES.

Date of experience: September 19, 2022
California
1 review
0 helpful votes
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Excellent
September 20, 2022

Excellent selection, options, specials and service. Overall product is excellent based on past experience.

Excellent

Date of experience: September 19, 2022
South Carolina
1 review
0 helpful votes
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Great service
September 19, 2022
Updated review

Easy process in ordering and great value. As expected time for delivery.

Date of experience: September 19, 2022

Smooth as silk
March 5, 2021
Previous review

Smooth as silk

Date of experience: March 5, 2021
New York
1 review
0 helpful votes
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I haven't had any bad experience with the product received, except that three glasses seem a bit fragile, but the wait time before they ship seems a bit long. Mine have been processing since 9/14, it's now 9/19.

Date of experience: September 19, 2022
Florida
1 review
0 helpful votes
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I lost my last sunglasses and it was so easy to reorder another... I thought they might be a little bit less money because it was the exact order I had made before.

Date of experience: September 16, 2022
California
1 review
0 helpful votes
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Returned
September 15, 2022

I have had a good experience, just waiting on the exchanged item to be delivered

Date of experience: September 15, 2022
Alabama
1 review
0 helpful votes
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I've bought from EBD before and glasses were decent quality and decent prices. You get what you pay for, no complaints.

Went to order again because I received a buy one get one free discount code via text and email. Spent HOURS researching reviews and picking out multiple pairs of glasses to find out that my discount wasn't applicable. When I messaged customer service they told me I couldn't have the BOGO discount code because I haven't bought from them within the last year (seriously...?) and then they gave me an extra FIVE PERCENT OFF when I got upset that they weren't standing by any of the discount codes I was sent. Seriously? Why is EBD sending me these discount codes then? Fix your email marketing system if you want to be so stingy. 5 percent is literally a slap in the face. Disrespectful - a waste of my time.

Date of experience: September 15, 2022
Maryland
1 review
0 helpful votes
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I can see clearly Now
September 15, 2022
Updated review

The prices are good and getting better. Looking forward to my next pair

Date of experience: September 15, 2022

IT WAS NEW AND INTRESTING EXPERENCE
March 3, 2020
Previous review

IT WAS NEW AND INTRESTING EXPERENCE

Date of experience: February 25, 2020