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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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Overall smooth ordering and delivery process. Very easy to navigate website and order steps.
It was easy to order, website is well done. The glasses came in quickly and we are very happy with the look of the glasses. We ordered from several places at the same time and these were the first ones to come in. Unfortunately, these were the only ones that the prescription was off on. Both eyes are blurry.
Great experience, choices lenses, quality of product
It was easy to select glasses and easy purchase process.
Easy and fast. Great selections. It's pricey once you start to add lenses and stuff but it was overall pretty affordable.
The shipping took a while but I love my new glasses
I ordered a pair of rimland glasses from EyeBuyDirect. They're great. As advertised. Perfect prescription. I will buy again next year!
1. The delivery company did not inform me of the arrival of the product, also they did not send me the key to access the storage that manages a digital door, I had to wait several days for someone to enter the storage and let me in without a key. 2. The glasses should come with a sheet that indicates the formula of the lenses, so as not to have doubts. 3. The attention of the telephone line is very good, the people are very friendly and professional. The glasses are very nice and the material of the lenses and glasses is very good. I am very happy with the purchase.
I struggle with the lenses popping out of the glasses easily but these ones i bought are the strongest i've ever gotten! Super happy
Always wonderful! Great service! Thank you!I love my glasses
Very little change in prescription yet somehow the intermediate distance is closer. As I sit relaxed, the computer is slightly out of focus. If I lean in about 6 inches it's clear. My last frames don't do that. Plus, couldn't get the same frame now I have one similar that just feels cheap.
The ease of "trying on" styles, entering my prescription and ordering is FANTASTIC! I tell ALL of my friends about EyeBuyDirect.
I really depend on my glasses and when I went to get new ones at my local eye place they were charging far more then I could afford. Eyebuydirect gave me the chance to get my glasses at a low price.
Satisfied with overall experience and customer service
It was a good and friendly experience overall! I ordered 2 pairs of glasses but one of them just did not suit me- to no one's fault but my own. I requested a return/replacement via email within the 14 day period, and Customer Service answered very quickly and were very thorough with the steps to request replacement. I appreciate the timeliness and how nice they were to help.
Everything from the shopping to the ordering and delivery was fast and easy!
This was my first time purchasing prescription glasses online and it was awesome! There are so many frames and lenses to choose from. The virtual try on was really good and helpful. For me the best of all were that the prices were very reasonable. After my purchase I received some pretty good discount options as well so will be soon making another purchase. My glasses arrived to me really fast as well.
Overall I am very happy with EyeBuyDirect!
I was able to find frames I enjoyed that are affordable.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members