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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,659
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,873 reviews

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Nevada
1 review
0 helpful votes
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Comfy glasses!
March 27, 2023

I ordered a plastic frame and a metal-like frame and they both glide on and fit very nicely. A much more comforting set than my previous pair. The sunglasses are worth the buy too! I'm so glad I can wear stylish sunglasses and still be able to see as well!

Date of experience: March 27, 2023
North Carolina
1 review
0 helpful votes
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Great Service
March 27, 2023

I love Eye buy direct. Their prices are affordable and you get your glasses in the same amount of time if not less than from ordering from the big box stores. I have used them to get provide eyesight to my family.

Date of experience: March 27, 2023
Illinois
1 review
0 helpful votes
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My vision has been improved and the quality of the frame meets my expectations.

Date of experience: March 27, 2023
California
1 review
0 helpful votes
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Good quality and nixe service
March 27, 2023

I am very satistied with my new glasses. My frieds are telling me that they want to have them too

Date of experience: March 27, 2023
Colorado
1 review
0 helpful votes
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5 Stars Again!
March 27, 2023

I ordered progressive prescription lenses with Rayban frames. Couldn't be happier with my choice. First time ordering brand name frames but I've been happy with previous prescription and sun glasses from Eyebuy. Thank you!

Date of experience: March 26, 2023
Florida
1 review
0 helpful votes
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Great
March 27, 2023

Great glasses! We have been happy everytime! Thanks!

Date of experience: March 26, 2023
Oregon
1 review
0 helpful votes
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Easy process, great service, nice glasses. Would recommend and use again for sure.

Date of experience: March 26, 2023
New Jersey
1 review
0 helpful votes
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I love it
March 26, 2023
Updated review

Was easy make the order, I order 2 pair one for my child and one for me.

Date of experience: March 26, 2023

I liked it very much and it turned out very good
May 16, 2021
Previous review

I liked it very much and it turned out very good

Date of experience: May 16, 2021
Minnesota
1 review
0 helpful votes
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They just make sense
March 26, 2023

Easy to buy multiple pair. They work great and are cheaper than my eye doctor.

Date of experience: March 26, 2023
Barbados
1 review
0 helpful votes
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Buy from eyebuydirect
March 26, 2023

I ordered a pair of glasses in the wrong lens prescription and after contacting a very patient and friendly customer service representative the matter was easily devolved where by I was granted a new frame with the correct lens this time all for free.

Date of experience: March 26, 2023
California
1 review
0 helpful votes
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Like my glasses
March 26, 2023

Everything was easy to search for and enter my prescription. I do wish my prescription would stay on file as I want to order another pair of glasses.

Date of experience: March 26, 2023
Arizona
2 reviews
0 helpful votes
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Always love Eye Buy Direct!
March 26, 2023
Updated review

Fabulous! Wouldn't buy glasses any other way. Don't want to type 50 characters because I said what I have to say in less than that! I love your company.

Date of experience: March 26, 2023

Always a good experience
July 20, 2021
Previous review

Always a good experience

Date of experience: July 20, 2021
Illinois
1 review
0 helpful votes
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High-quality prescription eyewear at affordable prices! I love the online app for "trying on". I've ordered several pairs of glasses through this app for myself and my husband, and we are very happy! Now I can have a "wardrobe" of fashionable eyewear. We ordered premium transition and progressive lenses- and they came out great! It eliminates the need for separate sunglasses or reading glasses, for most purposes.

Date of experience: March 26, 2023
Texas
1 review
0 helpful votes
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Easy and fun shopping
March 26, 2023

When I discovered this app I needed a new look from the glasses that were at the clinic. Also more affordable while still being great quality. The prescription portion is explained well and shows examples as well so you can type in your prescription. On different note, I will say the customer service needs to stay true about that 48 hour call window because it's been over a week since I've heard from someone. Eyebuydirect is still a great website to find glasses and customize them to your liking.

Date of experience: March 26, 2023
Nevada
1 review
0 helpful votes
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Love these glasses!
March 26, 2023

I was getting annoyed with my old glasses and I remembered my insurance covered eyebuydirect and decided to give them a try when I saw the buy one get one deal. They came within a week, and the packaging was pretty solid. I got a medium, which fit for the first week or two and now they are getting a little loose with wear, but that's not technically a con, I'd still buy from them again.

Date of experience: March 25, 2023
Texas
1 review
0 helpful votes
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Repeat customer
March 25, 2023
Updated review

Hardest part of ordering is trying to decide on which pair I am going to decide to buy. SO many great choices, easy fast ordering, always satisfied with my purchase.

Date of experience: March 25, 2023

I; ve ordered from EBD about 4 times now and every time...
June 12, 2020
Previous review

I; ve ordered from EBD about 4 times now and every time its a great experience.

Date of experience: April 15, 2020
Illinois
1 review
0 helpful votes
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Big & Beautiful selections great prices
Plus wonderful reviews

Date of experience: March 25, 2023
California
1 review
0 helpful votes
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Staff was helpful and all in all I can't complain. The visual presentation was a little different than the actual frame

Date of experience: March 25, 2023
Texas
1 review
0 helpful votes
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My eyebuydirect experience
March 25, 2023

I loved the shopping experience! I love the styles of glasses but most of all the price! Thank you

Date of experience: March 25, 2023
Maryland
1 review
0 helpful votes
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Good
March 25, 2023
Updated review

Returning customer - same Good experience each time I've ordered.

Date of experience: March 25, 2023

Good
March 3, 2020
Previous review

Good

Date of experience: February 25, 2020