Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered a plastic frame and a metal-like frame and they both glide on and fit very nicely. A much more comforting set than my previous pair. The sunglasses are worth the buy too! I'm so glad I can wear stylish sunglasses and still be able to see as well!
I love Eye buy direct. Their prices are affordable and you get your glasses in the same amount of time if not less than from ordering from the big box stores. I have used them to get provide eyesight to my family.
My vision has been improved and the quality of the frame meets my expectations.
I am very satistied with my new glasses. My frieds are telling me that they want to have them too
I ordered progressive prescription lenses with Rayban frames. Couldn't be happier with my choice. First time ordering brand name frames but I've been happy with previous prescription and sun glasses from Eyebuy. Thank you!
Easy process, great service, nice glasses. Would recommend and use again for sure.
Was easy make the order, I order 2 pair one for my child and one for me.
I liked it very much and it turned out very good
Easy to buy multiple pair. They work great and are cheaper than my eye doctor.
I ordered a pair of glasses in the wrong lens prescription and after contacting a very patient and friendly customer service representative the matter was easily devolved where by I was granted a new frame with the correct lens this time all for free.
Everything was easy to search for and enter my prescription. I do wish my prescription would stay on file as I want to order another pair of glasses.
Fabulous! Wouldn't buy glasses any other way. Don't want to type 50 characters because I said what I have to say in less than that! I love your company.
High-quality prescription eyewear at affordable prices! I love the online app for "trying on". I've ordered several pairs of glasses through this app for myself and my husband, and we are very happy! Now I can have a "wardrobe" of fashionable eyewear. We ordered premium transition and progressive lenses- and they came out great! It eliminates the need for separate sunglasses or reading glasses, for most purposes.
When I discovered this app I needed a new look from the glasses that were at the clinic. Also more affordable while still being great quality. The prescription portion is explained well and shows examples as well so you can type in your prescription. On different note, I will say the customer service needs to stay true about that 48 hour call window because it's been over a week since I've heard from someone. Eyebuydirect is still a great website to find glasses and customize them to your liking.
I was getting annoyed with my old glasses and I remembered my insurance covered eyebuydirect and decided to give them a try when I saw the buy one get one deal. They came within a week, and the packaging was pretty solid. I got a medium, which fit for the first week or two and now they are getting a little loose with wear, but that's not technically a con, I'd still buy from them again.
Hardest part of ordering is trying to decide on which pair I am going to decide to buy. SO many great choices, easy fast ordering, always satisfied with my purchase.
I; ve ordered from EBD about 4 times now and every time its a great experience.
Staff was helpful and all in all I can't complain. The visual presentation was a little different than the actual frame
I loved the shopping experience! I love the styles of glasses but most of all the price! Thank you
Returning customer - same Good experience each time I've ordered.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

