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business logo of Eyebuydirect

Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,658
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,867 reviews

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Texas
1 review
0 helpful votes
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I love them
March 25, 2023

I bought 3 different pairs of eye glasses. I have a pretty high prescription! The lenses were thin and the transition is perfect!

Date of experience: March 24, 2023
Massachusetts
1 review
0 helpful votes
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Easy and Affordable Product
March 25, 2023

My family has used eye buy direct a handful of times now. It has been an easy process and very affordable products.

Date of experience: March 24, 2023
Florida
1 review
0 helpful votes
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Good selection of frames and lenses for glasses. Customer Services is pretty good.

Over All, a pretty good option for glasses online.

Date of experience: March 24, 2023
Texas
1 review
0 helpful votes
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.
April 23, 2023

Online view was misleading, ended leaving for my trip without my glasses only to find out two days later that glasses were delivered the evening before my departure.

Date of experience: March 24, 2023
New York
1 review
0 helpful votes
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Simple and quick
March 24, 2023

The glasses were exactly how it looked on the website, with good quality. Ordering was simple and delivery was fast.

Date of experience: March 24, 2023
Virginia
1 review
0 helpful votes
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Good store
March 24, 2023

Website is very easy to navigate! Great prices as well

Date of experience: March 24, 2023
Massachusetts
1 review
0 helpful votes
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Great prices
March 24, 2023

Ordered 2 pairs, used the buy one get one 50% off promo. They were less than what I would've paid for one pair at my optometrist. They fit great and very comfortable. Only issue I had was usps lost my shipment and received them later than expected, but called eyebuydirect.com and they were quick to offer a solution. Luckily I received my glasses before they shipped the replacement pairs. I will definitely be ordering from then in the future

Date of experience: March 24, 2023
Ohio
1 review
0 helpful votes
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Great glasses for the price
March 24, 2023

They are easy to get your glasses. Pick them out and you have them

Date of experience: March 24, 2023
Colorado
1 review
0 helpful votes
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I've purchased 3 frames so far
March 24, 2023

Fairly easy site to navigate. I like that I can narrow down what I'm looking for. Have not been disappointed with the products

Date of experience: March 23, 2023
Arizona
1 review
0 helpful votes
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First time buyer
March 23, 2023

Being able to try on different styles helped me to decide on the glasses I liked

Date of experience: March 23, 2023
Nebraska
1 review
0 helpful votes
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So easy, reasonable price and great quality. I'll be ordering from you again!

Date of experience: March 23, 2023
Colorado
1 review
0 helpful votes
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Great fit fast delivery
March 23, 2023

Glasses fit great. Delivery was fast. Great communication on status of order. Easy to use website

Date of experience: March 23, 2023
Colorado
1 review
0 helpful votes
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New glasses
March 23, 2023

Great took a while to figure out how to order but overall great experience

Date of experience: March 23, 2023
New York
1 review
0 helpful votes
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Always buy my glasses from EyeBuy!
March 23, 2023

I have been buying my glasses from this company for a few years now and recommend them to everyone I know. Every time I go to my optometrist and they try to guilt me into paying $400+ for glasses, I always make up some excuse and head straight to EyeBuy. I can't justify paying for expensive glasses that I end up breaking or losing at some point. Plus it's fun to play around with styles and have a few pairs.

Date of experience: March 22, 2023
Florida
1 review
0 helpful votes
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I love eye buy direct
March 23, 2023

I ordered 3 pairs of glasses and 1 pair of prescription sunglasses. All of them exceed my expectations and they are all soo cute! I have gotten so many compliments on all of them!

Date of experience: March 22, 2023
Texas
1 review
0 helpful votes
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Better than online competitors for 1/2 the cost. I was truly impressed with the build quality and lens clarity.

Date of experience: March 22, 2023
Texas
1 review
0 helpful votes
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New Glasses
March 22, 2023

It was fast and easy to order my new glasses. Thank you Eye Buy Direct.

Date of experience: March 22, 2023
Pennsylvania
1 review
0 helpful votes
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This was my first experience with buying glasses online. While the process was fairly easy and the price was good, the end product is useless to me. I'm unable to see out of these glasses. Will most likely not be buying on line again.

Date of experience: March 22, 2023
Maine
2 reviews
11 helpful votes
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Great glasses!Greatest deal!
March 22, 2023

Love the frame and getting it right the first time on my lenses and prescription. Can't beat the price. Thank you Eye Buy Direct.

Date of experience: March 22, 2023
Texas
6 reviews
14 helpful votes
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SCAMMED ME
April 21, 2023

Never had a problem with this company over many years UNTIL NOW! I just ordered new glasses and what I received even my dog could not see through. What kind of mess is this company trying to pawn off on me? I am 73 years old and I need good Bifocals. I have no clue what they sent me but I can't see anything. I went on line to chat and got someone who just did not care and gave me a bunch of things I must do to return the glasses before they would give me my money back. Just trying to screw me over. I leave in 2 days to go overseas and I really needed these glasses so now I must go to a local eye clinic and get made overnight. I will be posting this on every review website I can find. How can you scam a Senior Citizen and Veteran like this?

Date of experience: March 22, 2023