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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,662
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,917 reviews

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California
1 review
0 helpful votes
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Satisfied Customer
April 6, 2023

The try on function did not work. I had a couple questions I did not know where to find the answer, but were minor. Otherwise, very easy process!

Date of experience: April 6, 2023
California
1 review
0 helpful votes
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Great glasses
April 6, 2023

St. Mitchell glasses are great.
Fits my face good, prescription was accurate

Date of experience: April 6, 2023
New Jersey
1 review
0 helpful votes
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Pleasantly surprised
April 7, 2023

Wow! I took a chance ordering my daughter a spare pair of glasses here after always getting our glasses from an in person optical shop, and I must say that we are pleasantly surprised. The prescription turned out perfect, and they fit her very well. We will definitely order from there again.

Date of experience: April 6, 2023
Idaho
1 review
0 helpful votes
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Glasses Made Easy
April 6, 2023

Easy to navigate and to understand what I was doing.

Date of experience: April 6, 2023
West Virginia
1 review
0 helpful votes
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Good service
April 6, 2023

Friendly people to deal with. Quality products. Overall good customer service. No issues whatsoever.

Date of experience: April 6, 2023
Georgia
1 review
0 helpful votes
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Not good
May 6, 2023
Updated review

Kept checking on line about my order...then noticed a "order on hold" msg (?) I call, low and behold you are saying my PE number is NOT on the form? I went thru MAJOR hassle to get that info so I KNOW it is on the form(!). The lady says 'oh its on the form we just have to move it (or something rediculous like that) WHY NOT EMAIL ME?

So I asked to make sure you did not need anything else from me- SSN? Shoe size? Favorite color? I am baffled on this one.

This is just so stupidly absurd. I will not be recommending your company. Prices were great but...

I don't even think the lady apologized (if she did I was so royally pissed at the utter total lack of (words fail me).

At least now I have the PE orders and now how to order glasses on line (and save big bucks, wow)

Date of experience: April 5, 2023

Actually much easier than your competitor (zinni)
March 15, 2023
Previous review

Actually much easier than your competitor (zinni)

Date of experience: March 15, 2023
Kentucky
1 review
0 helpful votes
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Another look. I can see and others look at me! A good thing and so affordable.

Date of experience: April 5, 2023
Kentucky
1 review
0 helpful votes
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Great experience
April 5, 2023

Love the cost and how quick they were ready and how well they worked for me

Date of experience: April 5, 2023
Illinois
1 review
0 helpful votes
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I can't stand eyebuydirect!
April 5, 2023

Because I can't stop buying amazing glasses! It's becoming a problem. Keep up the good work y'all.

Date of experience: April 5, 2023
Texas
1 review
0 helpful votes
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Red Glasses
April 5, 2023

So easy to select and I love how you can try them on virtually. They are perfect and will be buying more! I get so many compliments.

Date of experience: April 5, 2023
Texas
1 review
0 helpful votes
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Yas
April 5, 2023

Quick and easy. As i live and breathe i live and love.

Date of experience: April 5, 2023
Kentucky
1 review
0 helpful votes
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Grat
April 5, 2023

Quick and easy. It took a little to decide which frams to pick. But wife found what she wanted. And is very pleased

Date of experience: April 4, 2023
New York
1 review
0 helpful votes
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Excellent
April 5, 2023

It was my second time with EyeBuyDirect. It is easy to order and service is fast. I had a wonderful experience with them.

Date of experience: April 4, 2023
El Salvador
1 review
0 helpful votes
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10/10 amazing
April 4, 2023

I'm amazed, my glasses are so perfect, I'm very happy

Date of experience: April 4, 2023
Ohio
1 review
0 helpful votes
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Love!
April 4, 2023

Great! I don't have anything else to say… they fit great and the shipping was fast!

Date of experience: April 4, 2023
Pennsylvania
1 review
0 helpful votes
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I always appreciate working with eye buy direct. Easy and if adjustments need to made, it is always taken care of quickly. Thank you for your attention to detail and wonderful prices. This is done without sacrifice. =)

Date of experience: April 4, 2023
California
2 reviews
0 helpful votes
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Satisfied Customer
April 4, 2023

App easily to navigate, helpful in tracking, the ease of placing my order

Date of experience: April 4, 2023
Kentucky
1 review
0 helpful votes
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Easy to navigate
April 4, 2023

I was shown step by step on how to order, the process was very easy! Plus the frames were too cute!

Date of experience: April 3, 2023
Washington
1 review
0 helpful votes
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Easy way to buy glasses
April 4, 2023

I like the ability to easy buy replacement glasses

Date of experience: April 3, 2023
Utah
1 review
0 helpful votes
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Amazing
April 3, 2023

I've shopped at EyeBuyDirect before and loved it, but my eyes got worse so I needed glasses with my new prescription. I was worried about the delivery time because last time took 3 weeks, but both pairs came so fast. I bought a pair of blue light reflective glasses that came within two days because I paid for 2-day delivery, and the pair of polarized sunglasses came about a week after! Loved both pairs and I can see so much better!

Date of experience: April 3, 2023