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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Yay so cool and awesome and yes and yes and so dope and cool
I responded to this ad through the text message you sent me which offered a coupon to purchase "OOOBOHO" and 2-day delivery, once I completed my first pair of glasses, neither offer was available to select from. Please do not text me offers that draw my attention, yet are not available to me...I consider that as false advertising. Hopefully all goes well and this will not be my last purchase.
It was easy to shop, easy to check out quick to ship
I understand the limitations of running business completely online. The glasses still have limited clarity within the frame view.
Fast easy and love the discount that was offered. Also love being able to choose from great styles that can be rushed and made to order immediately.
The first pair I got didn't work and were too small. Contacted customer service and they ordered the ones I wanted to exchange them for and the second ones are perfect.
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I'm am so satisfied with the product quality and the turnaround time. I would highly suggest buying from them and I will be buying from them again.
I ordered a pair of glasses and didn't love them. I contacted customer service and they were quick to offer a replacement pair or refund what I paid. I chose a replacement pair and they credited me the difference in cost! It was all super fast and wonderful. Very happy!
Love buying glasses from here for myself & family.
Excellent site.Great selection of glasses,including premium brands.Love the available discounts.
Tons of frames to choose from! Definitely will be back for more.
I love the website, it's so easy for anybody to place an order.
Love EyeBuyDirect! Easy to find great glasses at an affordable cost.
Love the styles, colors and prices! It was frustrating going back to see what I had tried on previously. Could be easier.
I have about 5+ pairs of glasses
One for every mood/outfit! Best website!
Good quality! Everyone loved it! My favorite eyeglasses store
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

