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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,656
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,854 reviews

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Florida
2 reviews
0 helpful votes
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JennyB
April 26, 2023

Great glasses and reasonably priced! Easy to try on with special camera effect.

Date of experience: April 26, 2023
Washington
1 review
0 helpful votes
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I loved them
April 26, 2023

I love the design of my glasses But they are a little too snug on my head.

Date of experience: April 26, 2023
Kansas
1 review
0 helpful votes
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Good quality & price
April 26, 2023

Everything worked well, it didn't sort the glasses by prescription when selected though

Date of experience: April 25, 2023
Missouri
1 review
0 helpful votes
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A title
April 25, 2023

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Date of experience: April 25, 2023
Colorado
1 review
0 helpful votes
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Slow delivery.
April 25, 2023
Updated review

So far, so good. In the past, I've had problems with the prescription when the glasses arrive, so I'm hoping for the best.

Date of experience: April 25, 2023

This has been a good experience
March 25, 2021
Previous review

This has been a good experience. I have been very frustrated in the past by an inability to check out. By changing browser, the problem was fixed.

Date of experience: February 23, 2021
New York
1 review
0 helpful votes
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It was okay
May 25, 2023

I ordered glasses for my daughter from this site and another site. I entered her prescription the exact same way on both sites. When they both arrived my daughter chose the glasses from the other site. I asked her why she chose those she said they were clearer. She's 10 so take her opinion with a grain of salt, her usual responses are "because".

Date of experience: April 25, 2023
Ohio
1 review
0 helpful votes
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Good but maybe overpriced.
April 25, 2023

I like the timing and how reliable is but, is like the better designs are expensive not for quality but just for design. All quality is very similar. Not matter price.

Date of experience: April 24, 2023
Michigan
2 reviews
0 helpful votes
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Disappointed
April 24, 2023

I was really hopeful that this site would provide me with fun glasses with the right prescription. Unfortunately after two attempts, the vision was poor. I had to return both pairs.

Date of experience: April 24, 2023
New York
1 review
0 helpful votes
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New Glasses
April 24, 2023
Updated review

Looking for glasses have never been easier. The website is fantastic and makes it easy to choose the correct frames. Will recommend to friends and family.

Date of experience: April 24, 2023

Very nice detail on everything you are looking for
February 27, 2023
Previous review

Very nice detail on everything you are looking for. Will recommend to friends and family

Date of experience: February 27, 2023
Florida
1 review
0 helpful votes
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.
April 24, 2023

It was excellent and exchanges were easy! I will purchase again

Date of experience: April 24, 2023
New York
2 reviews
1 helpful vote
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Don't hesitate buy now
April 24, 2023

I love this site, I shopped here twice and I am so happy to have found them. Don't hesitate to buy, they are also great with exchanges so if you're not happy (which I doubt) you can return. Also if you see a pair you like buy it, they sell out quick.

Date of experience: April 24, 2023
Puerto Rico
1 review
0 helpful votes
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Great!
April 24, 2023

Very good! Beautiful lenses. I love it! I like the rapid delivery.

Date of experience: April 24, 2023
Texas
1 review
0 helpful votes
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My phone auto populated the incorrect zip code at checkout to which I noticed after I got the confirmation email. I contacted a representative from eyebuy direct who assured me she had change the zip code. Although, when usps tried to deliver it got returned to the post office because the zip code didn't match which in turn put my package in limbo. I had to contact usps to clear the whole situation to which they told me they would possibly deliver to the correct zip code or mail it back to the sender. It just made the whole process long and frustrating.

Date of experience: April 24, 2023
Oklahoma
1 review
0 helpful votes
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Thrilled!
April 24, 2023

The ordering process was very simple. Also, I worried that the glasses would not fit properly, or that they would look cheap. Not the case at all. The glasses fit incredibly well and were really nice quality for a reasonable price. I love them and am thrilled with the purchase.

Date of experience: April 23, 2023
New Jersey
1 review
0 helpful votes
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Try before u buy
April 23, 2023

Love that I can virtually try on the glasses. Delivery was as promised.

Date of experience: April 23, 2023
New Jersey
1 review
0 helpful votes
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Once you know how to read your prescription, easy to enter all the needed information. Must know your preferred size of glasses' frames so you don't order ones too small or big.

Date of experience: April 23, 2023
New York
1 review
0 helpful votes
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Glasses came with wonky arm
April 23, 2023
Updated review

One of my pairs of glasses arrived with the right arm protruding outwards

Date of experience: April 23, 2023

Bogo glasses
December 16, 2020
Previous review

Only complaint is that all my favorites kept defaulting to none after adding something to my cart

Date of experience: December 16, 2020

Only complaint is that all my favorites kept defaulting...
November 20, 2020
Previous review

Only complaint is that all my favorites kept defaulting to none after adding something to my cart

Date of experience: November 20, 2020
Colorado
1 review
0 helpful votes
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What more do you want?
April 23, 2023

I gave a bunch of 5-star reviews. Quit wasting my time.

Date of experience: April 23, 2023
Alabama
1 review
0 helpful votes
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Great price, great glasses
April 23, 2023

Everything was perfect, glasses super cute and I love them

Date of experience: April 23, 2023
Massachusetts
1 review
0 helpful votes
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Return customer
April 23, 2023

Return customer so was aware of the cost, selection, ease of ordering.

Date of experience: April 23, 2023