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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,659
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,880 reviews

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Texas
1 review
0 helpful votes
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Difficult just trying to RE-ORDER eyewear. NONE of the multiple promotions i had to weed thru were applicable.

Date of experience: May 2, 2023
Pennsylvania
1 review
0 helpful votes
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Good service
May 2, 2023

Great return service and easy……….able to get my new glasses and return the ones I didn't like fast

Date of experience: May 2, 2023
California
1 review
0 helpful votes
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MARVELOUS!
May 2, 2023

I had no idea I could get my prescription glasses online until a friend told me that her mother had, so I checked out the possibility, marveling at the virtual try-on option which was so helpful in choosing new frames. While I was putting in my prescription numbers, I was relieved to have the guidance of an actual human being who walked me through and promptly (and kindly!) answered all of my questions.
After hitting submit, I was still concerned that the lenses wouldn't be up to par...boy, was I wrong. I had opted not to get my slightly new prescription the year before and also opted out at my last visit to the optometrist. I was floored when I put on my new glasses and had much more precise, clear vision! Because I have progressive lenses, I did experience a slight headache here and there as I became used to my lenses, but it's all good now.
The lenses look great, cost less than half of what I've always paid in the past, and arrived in a timely manner. THANK YOU!

Date of experience: May 2, 2023
California
1 review
0 helpful votes
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Affordable and good quality
May 2, 2023

Came quickly, sturdy, look great. More words for the review.

Date of experience: May 1, 2023
Washington
1 review
0 helpful votes
Follow Lana H.
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I have worn glasses for over 20 years. I have never broken any of them. They ones I bought from Buy Eye Direct broke within 3 months. The plastic is too weak to hold the lens. These are stress cracks. Yes, they replaced them. Those broke within 3 weeks. They did replace those. I treated the new glasses so gently. They broke too! I have super glued them to be able to wear glasses. They pair have was wearing today has two super glued spots and the left arm just feel off when I took them off. Super cheap material cannot hold up to the stress of the lens. I thought they might be made wrong but 3 pairs all broke and I have glued them together and then they break in a new spot while I just wearing them. I will never buy from them again.

Date of experience: May 1, 2023
Maryland
2 reviews
0 helpful votes
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I loved being able to try on the glasses and to see pictures of people who already bought them!

Date of experience: May 1, 2023
District of Columbia
1 review
0 helpful votes
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In my first attempt at tryign to order from this company, both orders were "cancelled' with their 2 day shipping. No reason provided, no proper emails sent. Support acted like they were giving me an exception for a code for the 2nd order when it was their error. Do not rely on this website.

Date of experience: May 1, 2023
Texas
1 review
0 helpful votes
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Hidden Gem
May 1, 2023

The shopping experience was great! I've gotten my glasses from here going on 3 years and this year I was having a hard time choosing what frames to get when I was suggested some different frames that I surprisingly love now

Date of experience: April 30, 2023
North Carolina
1 review
0 helpful votes
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New glasses
May 1, 2023

I have always had a positive experience with eyebuydirect.

Date of experience: April 30, 2023
California
1 review
0 helpful votes
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N/a
April 30, 2023

N/a--------------------------------------------------------------------

Date of experience: April 30, 2023
New Hampshire
1 review
0 helpful votes
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Good experience. I have bought multiple pairs of glasses.

Date of experience: April 30, 2023
New Jersey
1 review
0 helpful votes
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Eyebuydirect is great
April 30, 2023

I have used eyebuydirect for years now. I get great glasses quickly and inexpensively. There selection is very good with extremely good prices. I recommend them often to friends.

Date of experience: April 30, 2023
California
1 review
0 helpful votes
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Satisfied Customer
April 30, 2023

I have purchased around a dozen or more prescription eyeglasses from EyeBuyDirect. I love colorful frames and I have been able to buy a frame I like in multiple colors. EyeBuyDirect also offers great deals and I try to take advantage of their sales.

Date of experience: April 29, 2023
New Mexico
1 review
0 helpful votes
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Thks
April 28, 2023
Updated review

Thanks! This is way easier than going to the others

Date of experience: April 28, 2023

Thanks we will se when they get here
October 21, 2022
Previous review

Thanks we will se when they get here

Date of experience: October 21, 2022
California
1 review
0 helpful votes
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I love my new glasses I especially love the price I was nervous that I wouldn't be able to see correctly but they are perfect. I'll be back!

Date of experience: April 28, 2023
Oregon
1 review
0 helpful votes
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This is so much less expensive than the optometrist's office.
Just plug in the numbers, find some frames you like and order them!
They came, as described in two weeks.

Date of experience: April 28, 2023
Virginia
1 review
0 helpful votes
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Glasses
April 28, 2023

This shopping experience to buy glasses was wonderful! I LOVED being able to easily "try on" the glasses! Thanks!

Date of experience: April 28, 2023
Louisiana
1 review
0 helpful votes
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Great Buy
April 28, 2023

It was fabulous I would not have it any other way and I have referred you to all my friends in the future thank you.

Date of experience: April 27, 2023
Virginia
1 review
0 helpful votes
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Love this company!
April 27, 2023

Lenses and frames are great...super easy ordering process...quick delivery...and the price almost seems to good to be true, but it wasn't lol. And I just ordered another pair for backup!

Date of experience: April 27, 2023
Oklahoma
1 review
0 helpful votes
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Great customer service and eyewear
April 27, 2023

I am please with my purchase and thought that the items came in a timely manner.

Date of experience: April 27, 2023