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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Difficult just trying to RE-ORDER eyewear. NONE of the multiple promotions i had to weed thru were applicable.
Great return service and easy……….able to get my new glasses and return the ones I didn't like fast
I had no idea I could get my prescription glasses online until a friend told me that her mother had, so I checked out the possibility, marveling at the virtual try-on option which was so helpful in choosing new frames. While I was putting in my prescription numbers, I was relieved to have the guidance of an actual human being who walked me through and promptly (and kindly!) answered all of my questions.
After hitting submit, I was still concerned that the lenses wouldn't be up to par...boy, was I wrong. I had opted not to get my slightly new prescription the year before and also opted out at my last visit to the optometrist. I was floored when I put on my new glasses and had much more precise, clear vision! Because I have progressive lenses, I did experience a slight headache here and there as I became used to my lenses, but it's all good now.
The lenses look great, cost less than half of what I've always paid in the past, and arrived in a timely manner. THANK YOU!
I have worn glasses for over 20 years. I have never broken any of them. They ones I bought from Buy Eye Direct broke within 3 months. The plastic is too weak to hold the lens. These are stress cracks. Yes, they replaced them. Those broke within 3 weeks. They did replace those. I treated the new glasses so gently. They broke too! I have super glued them to be able to wear glasses. They pair have was wearing today has two super glued spots and the left arm just feel off when I took them off. Super cheap material cannot hold up to the stress of the lens. I thought they might be made wrong but 3 pairs all broke and I have glued them together and then they break in a new spot while I just wearing them. I will never buy from them again.
I loved being able to try on the glasses and to see pictures of people who already bought them!
In my first attempt at tryign to order from this company, both orders were "cancelled' with their 2 day shipping. No reason provided, no proper emails sent. Support acted like they were giving me an exception for a code for the 2nd order when it was their error. Do not rely on this website.
The shopping experience was great! I've gotten my glasses from here going on 3 years and this year I was having a hard time choosing what frames to get when I was suggested some different frames that I surprisingly love now
I have always had a positive experience with eyebuydirect.
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I have used eyebuydirect for years now. I get great glasses quickly and inexpensively. There selection is very good with extremely good prices. I recommend them often to friends.
I have purchased around a dozen or more prescription eyeglasses from EyeBuyDirect. I love colorful frames and I have been able to buy a frame I like in multiple colors. EyeBuyDirect also offers great deals and I try to take advantage of their sales.
Thanks! This is way easier than going to the others
Thanks we will se when they get here
I love my new glasses I especially love the price I was nervous that I wouldn't be able to see correctly but they are perfect. I'll be back!
This is so much less expensive than the optometrist's office.
Just plug in the numbers, find some frames you like and order them!
They came, as described in two weeks.
It was fabulous I would not have it any other way and I have referred you to all my friends in the future thank you.
Lenses and frames are great...super easy ordering process...quick delivery...and the price almost seems to good to be true, but it wasn't lol. And I just ordered another pair for backup!
I am please with my purchase and thought that the items came in a timely manner.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

