On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The product, customer service, & time to receive my product was on point, thank you
I had another pair of glasses filled out to order in my shopping bag, i tried to purchase them 3 times to no avail, had to try again with a new pair of frames i would rather not have, but im on a budget.
Only 4 stars could not use coupons, glasses are good fit for eyes.
Lots of options, easy site to navigate and placing order was super easy.
They are prescription & I think they turned out just right.
The whole process is soooooo easy...I love eye glasses so I can never have too many...if the price is fair...and the quality
Is perfect... who knows how many eye glasses I will own!
I lost my prescription sunglasses and reordered from Eyebuydirect. My prescription was on file along with the style of sunglasses I had ordered previously. Reordering was quick and easy.
Fast delivery, love these frame, very light and doesn't feel like anything is on my face.
Great experience with Eyebuy Direct! My glasses were perfect and arrived in a timely manner. Better than any local provider of these services.
Easy to order, quick delivery, unique frames!
Highly recommend!
Thanks for making it so easy! We really appreciate the style and the quick turnaround.
Easy site to navigate. Nice selection. Reasonably priced. I am a returning customer.
When I received my new pair of eyeglasses, I was a little disappointed because the eyeglasses seemed and felt so fragile that if I'm not careful, I could break them any moment it was not what I expected. The arms are very thin and not structurally sound.
Great quality, and I loved that i could changed the first pair I choose without problem
I will never order from anywhere else. This is my 3rd pair and I am completely satisfied! Thank you!
I love being able to find large thin metal frames that are fun and are my style for an amazing price and a person who's been wearing glasses forever and they can be so expensive.I had a minor hiccup with my delivery which was not eyebuys fault, the post had delivered it to the wrong address but I called eyebuy customer service to let them know and they were very sweet and offered to replace it, but my glasses were found and delivered the next day so there was no need.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members