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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,660
value
5,189
shipping
5,189
returns
132
quality
5,292
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Wisconsin
1 review
0 helpful votes
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Good quality product
May 9, 2023

The glasses are high quality and fairly priced. They appeared a bit bigger than I anticipated, but I think that's just a natural consequence of not being able to try them on before purchasing. They took longer than anticipated to arrive, but all in all it was a good experience and I'm happy with the glasses.

Date of experience: May 9, 2023
Ohio
1 review
0 helpful votes
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Great experience
May 9, 2023

My glasses came in fast, they fit great. Only complaint I have is that I got the blue light protection, but I didn't know it was going to give me a glare.

Date of experience: May 9, 2023
South Carolina
1 review
0 helpful votes
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Amazing!
May 9, 2023

Was expecting the delivery to be a later date but came early!

Date of experience: May 9, 2023
Alabama
1 review
0 helpful votes
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Love my glasses!
May 9, 2023

Easy to order glasses, no hassles, etc. Thanks so much - I will be ordering more glasses soon!

Date of experience: May 9, 2023
California
1 review
0 helpful votes
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Great glasses
May 9, 2023

From start to finish eyebuy is terrific, great pairs of glasses, flawless and clear lenses, fit perfectly in each frame, I will purchase a couple more because the quality is very good
I'm super satisfied and I'm very happy with the products, this is my new go to place.

Date of experience: May 9, 2023
Florida
1 review
0 helpful votes
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Nice!
May 9, 2023

I love the glasses. I got 3 pairs and they all are great

Date of experience: May 9, 2023
California
1 review
0 helpful votes
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I went online search and found eyebuydirect, price is reasonable, try several frame. Found one which I like, filled in the prescription part, didn't expect the PD # need to be clearly confirmed prior to processing. Also, was not aware until I went to tracking, then directed to "Chat", because it was sitting in "Holding" and was wondering "Why?", finally problem solved.

Date of experience: May 8, 2023
Georgia
3 reviews
4 helpful votes
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I appreciate the selection and the price at eyebuydirect. The prices cannot be beat.

Date of experience: May 8, 2023
Delaware
1 review
0 helpful votes
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Good products. Great prices.
May 9, 2023

Will always use them for eyeglass purchases. Very happy with the finished product.

Date of experience: May 8, 2023
Maryland
1 review
0 helpful votes
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Very pleased
May 9, 2023

Awesome, Ron was a great help. He spent a good deal of time w/me and kept assuring me to take my time. Products good and as hoped and expected.

Date of experience: May 8, 2023
California
1 review
0 helpful votes
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Overall, good experience!
May 8, 2023

I liked the frame selection, the ease of ordering online and the price was great! The only downside for me is that I have a very small head so my glasses always need to be adjusted to fit properly. Instructions say to heat glasses up to adjust them, but I cannot get them adjusted to fit comfortably. Therefore, I'm not wearing them as much as I should so unfortunately, I may have to go back to instore purchase and the higher prices and more limited frame selection. Bummer!

Date of experience: May 8, 2023
Georgia
1 review
0 helpful votes
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Great glasses
May 8, 2023

I was very excited when I received my glasses. I immediately started wearing them and put away my store bought ones. I also got lots of compliments on them.

Date of experience: May 8, 2023
California
1 review
0 helpful votes
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Best deals, great service
May 8, 2023

I input a mistake on my prescription and customer service was able to fix it and replace my glasses.

Date of experience: May 8, 2023
Minnesota
1 review
0 helpful votes
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Good quality and price
May 8, 2023

Good quality and price for glasses. Easy purchasing experience

Date of experience: May 8, 2023
Texas
1 review
0 helpful votes
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Clip on glasses
May 8, 2023

I could not glasses with a clip on sunglasses. It says my prescription is not eligible. But it's a pretty straightforward, single vision prescription. No progressive, etc.

Date of experience: May 8, 2023
Pennsylvania
1 review
0 helpful votes
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I ordered an item, paid for expedited shipping which took 11 days (7 business days) to arrive. To me this is not expedited delivery this is slower than molasses in January.

Date of experience: May 7, 2023
Texas
1 review
0 helpful votes
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Thank you and my Dr who recommended you! Had to rerun

Date of experience: May 7, 2023
Pennsylvania
1 review
0 helpful votes
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Great buy
May 7, 2023

Replacement was seamless. This is my go to now for eyewear!

Date of experience: May 7, 2023
Alabama
1 review
0 helpful votes
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I bought a pair of glasses and absolutely loved them. I had a scratch on my lens, my fault totally. They made me a replacement pair without question. The process got complicated when I was leaving for Europe in less than a week. They made my glasses, walked me through the process via email, and delivered ahead of time. Totally recommend!

Date of experience: May 6, 2023
Georgia
1 review
0 helpful votes
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Good value.
May 6, 2023

I going the frame style for me and entered my prescription specs. Good product, good price. I love my new glasses.

Date of experience: May 6, 2023