Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
See all photos
How would you rate Eyebuydirect?
grey stargrey stargrey stargrey stargrey star

Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,658
value
5,189
shipping
5,189
returns
132
quality
5,292
This company does not typically respond to reviews

Instant Feedback

244,864 reviews

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
Follow Kristi X.
Unfollow Kristi X.
Share Review
Report Review

Perfect pair for perfect vision
May 26, 2023

Very easy process to order prescription glasses or sunglasses. Great deals on lenses and branded frames. Very affordable. If you are willing to try their online trial by uploading photos, you can save 100s of dollars by not going to a physical store

Date of experience: May 26, 2023
Alaska
1 review
3 helpful votes
Follow Frankie B.
Unfollow Frankie B.
Share Review
Report Review

14 Day "Warranty"
June 25, 2023

When you order a pair of glasses and need to send them back because they don't work, they rush you a second pair to fix it. That's great! But if it still doesn't work, you're now outside of the 14 day warranty that only covers the first pair of glasses.

If you're an easy fit, this site is a great option. But if you're a little on the difficult side - prescription, style, don't know what you want - don't. You'll just waste your money buying glasses that don't work.

Understand: I'm part of the reason my experience was bad. I'm upset ONLY at the fact that it wasn't explained to me that the warranty was only good for 14 days after the first pair. I realize why they do it. It makes sense on a business level, but I'm upset with the fact that it wasn't explained or that I was too busy to read it. I feel duped right now and part of that is on me. I would have made a different decision had I realized and I'd be able to get a pair of glasses that might actually work instead of having to go through another year with glasses that give me migraines.

Date of experience: May 26, 2023
Colorado
1 review
0 helpful votes
Follow Krystyn C.
Unfollow Krystyn C.
Share Review
Report Review

Buying and return policy
May 26, 2023

I purchased 2 pairs of regular glasses. I had to exchange one pair I bought because they were just too big for my face, but that process was super easy too and I am now waiting on my replacement ones I picked out. I have since ordered a couple pairs of sunglasses…excited to receive those in a couple days.

Date of experience: May 26, 2023
Washington
1 review
0 helpful votes
Follow Tai O.
Unfollow Tai O.
Share Review
Report Review

I got my order, but not really
May 26, 2023

Got the order quick and on time, but there was a problem on my end so reordered a new one and now I'm still waiting for my new order to arrive, it's been quite a long time.

Date of experience: May 26, 2023
Pennsylvania
1 review
0 helpful votes
Follow Lauren G.
Unfollow Lauren G.
Share Review
Report Review

Love my glasses!
May 25, 2023

Super easy and great glasses! Love the price and quality, and will buy more frames in the future!

Date of experience: May 25, 2023
Alabama
2 reviews
0 helpful votes
Follow Jenny J.
Unfollow Jenny J.
Share Review
Report Review

First time buyer
May 24, 2023

I ordered prescription sunglasses, and love them! The process was easy, and my glasses came faster than I expected.

Date of experience: May 24, 2023
North Carolina
1 review
0 helpful votes
Follow Kelly S.
Unfollow Kelly S.
Share Review
Report Review

New glasses
May 24, 2023

Website was easy to navigate but so hard to choose which pair of glasses I wanted. Planning on buying a couple more very soon!

Date of experience: May 24, 2023
Florida
1 review
0 helpful votes
Follow Linda K.
Unfollow Linda K.
Share Review
Report Review

Fit not perfect
May 24, 2023

The glasses pinched my nose and when I sent an email there was no response

Date of experience: May 24, 2023
Ohio
1 review
0 helpful votes
Follow pamcki M.
Unfollow pamcki M.
Share Review
Report Review

Just what I wanted.
May 24, 2023
Updated review

Always the best place to get glasses. Sturdy but fashionable and always the right price.

Date of experience: May 24, 2023

Checkout was confusing
May 3, 2023
Previous review

Checkout was confusing

Date of experience: May 3, 2023

Always easy and pleasant
December 16, 2019
Previous review

Always easy and pleasant.

Date of experience: December 13, 2019
Minnesota
1 review
0 helpful votes
Follow Leila Y.
Unfollow Leila Y.
Share Review
Report Review

Immpressed
May 24, 2023

Way better than other online eyeglass sites I've used! Definitely will be ordering from here again! Ordered my glasses, got them less than 2 weeks later. Easy to order, glasses arrived in perfect condition.

Date of experience: May 24, 2023
North Carolina
1 review
0 helpful votes
Follow Jasmin E.
Unfollow Jasmin E.
Share Review
Report Review

BEST. GLASSES. EVER
May 24, 2023

I started ordering from eyebuydirect 5 years ago & have never had a problem go unresolved or be unsatisfied with my glasses! Truly such an easy process & for a great price!

Date of experience: May 24, 2023
New York
1 review
0 helpful votes
Follow Rafaela A.
Unfollow Rafaela A.
Share Review
Report Review

Perfect Prescription Glasses
May 23, 2023

Both glasses were great! The prescription lenses are perfect.

Date of experience: May 22, 2023
California
1 review
0 helpful votes
Follow Nancie V.
Unfollow Nancie V.
Share Review
Report Review

Smooth Frames
May 23, 2023
Updated review

Very easy! Very pleased! I would order again!
This isn't the first time & I order for my husband as well on this website!

Date of experience: May 22, 2023

Very easy & pleased!
August 11, 2020
Previous review

Very easy & pleased! Thanks

Date of experience: August 11, 2020
Tennessee
1 review
0 helpful votes
Follow assilemazonipse V.
Unfollow assilemazonipse V.
Share Review
Report Review

Amazing experience!
May 23, 2023

I use prescription glass and when I received my glasses they were great and prescription was on point! Although imputing the prescription information was alittle tricky but I got the hang of it! I will definitely be ordering more!

Date of experience: May 22, 2023
Colorado
2 reviews
0 helpful votes
Follow Shannon B.
Unfollow Shannon B.
Share Review
Report Review

5 stars
May 23, 2023

Excellent products, fast service. We have purchased several pairs of glasses and never disappointed

Date of experience: May 22, 2023
North Carolina
1 review
0 helpful votes
Follow Tom B.
Unfollow Tom B.
Share Review
Report Review

Good product, great price
May 23, 2023

Easy process. Good product. Good price. What more can you ask for?

Date of experience: May 22, 2023
Mississippi
1 review
0 helpful votes
Follow Jackie Y.
Unfollow Jackie Y.
Share Review
Report Review

Great customer services staff was great will try again

Date of experience: May 22, 2023
Texas
1 review
0 helpful votes
Follow Judy O.
Unfollow Judy O.
Share Review
Report Review

Great experience
May 22, 2023

Easy to order, fast delivery and great styles. Would order again

Date of experience: May 22, 2023
New York
1 review
0 helpful votes
Follow Dale K.
Unfollow Dale K.
Share Review
Report Review

Not real clear to me how to proceed after finding frames. Had to look st several videos.

Date of experience: May 22, 2023
California
1 review
0 helpful votes
Follow Elizabeth V.
Unfollow Elizabeth V.
Share Review
Report Review

Great glasses!
May 22, 2023

Both of the glasses I ordered came on time and have worked great!

Date of experience: May 22, 2023