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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Both glasses were great! The prescription lenses are perfect.
Very easy! Very pleased! I would order again!
This isn't the first time & I order for my husband as well on this website!
I use prescription glass and when I received my glasses they were great and prescription was on point! Although imputing the prescription information was alittle tricky but I got the hang of it! I will definitely be ordering more!
Excellent products, fast service. We have purchased several pairs of glasses and never disappointed
Easy process. Good product. Good price. What more can you ask for?
Not real clear to me how to proceed after finding frames. Had to look st several videos.
Both of the glasses I ordered came on time and have worked great!
Excellent! Loved my glasses! Ordering was smothe and glasses arrived in perfect condition highly recomend!
Awesome selections of frames and easy to place your order and very timely delivery.
Totally positive experience from selection to price to prescription
Simple process and fun glasses. I've received so many compliments on my new glasses.
I enjoy doing this for the first time. I have another eyeglasses I need to order. I guess the experience is going to be as good as it was. Thanks a lot to you.
PD measurement by EyeBuyDirect didn't work out for me and while I can use my progressive glasses I have to look out of the corners for reading. Get your PD measurement done at the vision clinic and placed on your prescription. EyeBuyDirect will be a much better option if you get your measurement completed before purchasing glasses.
Glasses returned and still too big. Fall off my face even after bending tabs
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

