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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,656
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,836 reviews

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Texas
1 review
0 helpful votes
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Speedy and accurate
May 28, 2023

Everything completed accurately and in a timely manner.

Date of experience: May 28, 2023
New Jersey
1 review
0 helpful votes
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Great
May 28, 2023

Awesome. It was easy to buy and match my prescription.

Date of experience: May 28, 2023
Minnesota
1 review
0 helpful votes
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Fast and accurate
May 28, 2023

Love my glasses. Glad I didn't have to pay hundreds of dollars for prescription glasses.

Date of experience: May 27, 2023
New York
1 review
0 helpful votes
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Easy and convenient
May 28, 2023

Product received on time but a bit disappointed with the finished job

Date of experience: May 27, 2023
New York
1 review
0 helpful votes
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I ordered two pairs, one from Zenni, another from EyeBuyDirect. I was disappointed in how much transition lenses cost on your site. I'm less inclined to buy from you because the cost is so high.

Date of experience: May 27, 2023
Texas
1 review
0 helpful votes
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Love it.
May 27, 2023

Great eye classes without killing the bank. I got 6 glasses and plan to get more.

Date of experience: May 27, 2023
Texas
2 reviews
0 helpful votes
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The best
May 27, 2023

So happy with service, quality and price. The only place I'll be going to for my eyewear needs

Date of experience: May 27, 2023
Pennsylvania
1 review
0 helpful votes
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Over the course of 6 months I purchased 3 pair of glasses. The first pair came in perfect although I do not like the look. I held them beyond the return date so I was not able to return them. I ordered 2 more pair using the same Rx. When they came in I could not see through either of them. The Rx on these were not only different from the original Rx but they were different from each other in the same order.
I did get a refund, short of the $1.96 shipping insurance.

Date of experience: May 26, 2023
Georgia
1 review
0 helpful votes
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Perfect pair for perfect vision
May 26, 2023

Very easy process to order prescription glasses or sunglasses. Great deals on lenses and branded frames. Very affordable. If you are willing to try their online trial by uploading photos, you can save 100s of dollars by not going to a physical store

Date of experience: May 26, 2023
Alaska
1 review
3 helpful votes
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14 Day "Warranty"
June 25, 2023

When you order a pair of glasses and need to send them back because they don't work, they rush you a second pair to fix it. That's great! But if it still doesn't work, you're now outside of the 14 day warranty that only covers the first pair of glasses.

If you're an easy fit, this site is a great option. But if you're a little on the difficult side - prescription, style, don't know what you want - don't. You'll just waste your money buying glasses that don't work.

Understand: I'm part of the reason my experience was bad. I'm upset ONLY at the fact that it wasn't explained to me that the warranty was only good for 14 days after the first pair. I realize why they do it. It makes sense on a business level, but I'm upset with the fact that it wasn't explained or that I was too busy to read it. I feel duped right now and part of that is on me. I would have made a different decision had I realized and I'd be able to get a pair of glasses that might actually work instead of having to go through another year with glasses that give me migraines.

Date of experience: May 26, 2023
Colorado
1 review
0 helpful votes
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Buying and return policy
May 26, 2023

I purchased 2 pairs of regular glasses. I had to exchange one pair I bought because they were just too big for my face, but that process was super easy too and I am now waiting on my replacement ones I picked out. I have since ordered a couple pairs of sunglasses…excited to receive those in a couple days.

Date of experience: May 26, 2023
Washington
1 review
0 helpful votes
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I got my order, but not really
May 26, 2023

Got the order quick and on time, but there was a problem on my end so reordered a new one and now I'm still waiting for my new order to arrive, it's been quite a long time.

Date of experience: May 26, 2023
Pennsylvania
1 review
0 helpful votes
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Love my glasses!
May 25, 2023

Super easy and great glasses! Love the price and quality, and will buy more frames in the future!

Date of experience: May 25, 2023
Alabama
2 reviews
0 helpful votes
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First time buyer
May 24, 2023

I ordered prescription sunglasses, and love them! The process was easy, and my glasses came faster than I expected.

Date of experience: May 24, 2023
North Carolina
1 review
0 helpful votes
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New glasses
May 24, 2023

Website was easy to navigate but so hard to choose which pair of glasses I wanted. Planning on buying a couple more very soon!

Date of experience: May 24, 2023
Florida
1 review
0 helpful votes
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Fit not perfect
May 24, 2023

The glasses pinched my nose and when I sent an email there was no response

Date of experience: May 24, 2023
Ohio
1 review
0 helpful votes
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Just what I wanted.
May 24, 2023
Updated review

Always the best place to get glasses. Sturdy but fashionable and always the right price.

Date of experience: May 24, 2023

Checkout was confusing
May 3, 2023
Previous review

Checkout was confusing

Date of experience: May 3, 2023

Always easy and pleasant
December 16, 2019
Previous review

Always easy and pleasant.

Date of experience: December 13, 2019
Minnesota
1 review
0 helpful votes
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Immpressed
May 24, 2023

Way better than other online eyeglass sites I've used! Definitely will be ordering from here again! Ordered my glasses, got them less than 2 weeks later. Easy to order, glasses arrived in perfect condition.

Date of experience: May 24, 2023
North Carolina
1 review
0 helpful votes
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BEST. GLASSES. EVER
May 24, 2023

I started ordering from eyebuydirect 5 years ago & have never had a problem go unresolved or be unsatisfied with my glasses! Truly such an easy process & for a great price!

Date of experience: May 24, 2023
New York
1 review
0 helpful votes
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Perfect Prescription Glasses
May 23, 2023

Both glasses were great! The prescription lenses are perfect.

Date of experience: May 22, 2023