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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I have an unusual prescription. Was not accepted, called agent,wanted same frame aspreviously, not listed. Eventually recalled a clue to name, agent said in fact it was available. After that everything went well.
EyeBuyDirect has quickly become my favorite place to order glasses online. The site is easy to navigate with a wide variety of different frames to suit your personal style and the lens customization is top notch. Prices are affordable, especially if you take advantage of the frequent BOGO sales. The quality is excellent and shipping has always been faster than expected with my orders. I recommend everyone to give this a try and I plan to order again in the future.
I ordered a pair of prescription glasses from Eyebuydirect and the whole experience totally exceeded my expectations. I have a high prescription that is normally very expensive from my local eye doctor's office, and I was looking for a more economical option when I found Eyebuydirect. The order arrived promptly and the prescription is just right - all at less than half the cost of what it would have been if I got my glasses at my doctor's office! They are very high quality and the frames are cute. I absolutely recommend getting your glasses form Eyebuydirect!
The glasses are okay, I wanted blue light glasses in a cute shape. The glass is a bit hard to clean and makes a crinkling noise? And the arms fit a bit odd. But the glasses are cute, functional, and the nose pads are comfortable.
I really wanted and waited for the Rivet frame to be available again. However it was only offered in the more expensive premium progressive lenses and had to be transitional which also cost more. I would have preferred just clear and regular progressive lenses. Felt like a ploy to make it more expensive. I am pleased with these though. Also, be aware that it takes a little time to get used to the screws where the frame attaches to to the lens. I could see them at first. The prescription is perfect and the quality is great - they are quite sturdy! Order processing and shipping time was very reasonable and customer service was responsive when I had questions. I was eased and will be a repeat customer.
Very good experience. Some products could improve in terms of quality but the pricing is fair. Will definitely order again.
Website was well arranged for easily viewing the frame selection, and placing an order.
I heard about this on T V but the neighbor installed some so I checked into it. The installer did a great job and was very friendly.
Love these new glasses!
Perfect! They were shipped quickly and the prescription was just right.
I love how they fit my face! And I love that they are larger in size.
These glasses are literally better than the $475 ones I got from my optometrist with all the same stuff on the lenses for less than half the price. Better quality, more solid, I've already told all my family, never ordering from the doctor again.
I had no direct contact with anyone, but that was because I had no issues. The process of selecting and inputting my script details was easy and straightforward. And the shipping options and delivery were acceptable and timely. I'm very happy with my new glasses and have gotten a lot of compliments and asked where I got them and have directed people to Eyedirect and how affordable the prices are.
I've had my previous glasses for over 5 years... Decided it was time to get a new prescription and and looked for new glasses from Eyebuydirect. Fast delivery too!
Very good glasses and really fast shipping. Purchased multiple from this site and never disappointed.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

