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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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The script was perfect and the glasses are very stylish. I had a few problems understanding the choices that were available for the glasses. The website was more old lady friendly than some of the others, however, I did need to return them once for a modification. All in all, I am pleased. Although, had I tried them on prior to the purchase, I would have made a different choice.
Perfect love the prices and choices with no hassle
Way cheaper than buying glasses from an optical center, shipping was quick and the glasses are all super cute and fit well, highly recommend
The glasses I ordered feel quite flimsy, and not at all sturdy, as I like my sunglasses to be. I feel I have to be very careful and gentle with these.
They are affordable and good quality. I appreciate the customization options.
Some high prices but easy and fun to explore every option available. Especially love the try me option.
Speedy service but frame had pointer ends at nose pads so i had to return.
Also I wish that blue light and extra active transitions were available in bifocals.
Can't use progressive lenses. I like my peripheral vision too much.
They don't actually get dark in the sunlight. Otherwise good.
Everything was as advertised!
Easy website.
Easy to order.
Quick delivery.
GREAT PRODUCT
I will never buy my glasses any other way. Not only is it affordable, but the turn around time is quick. I've needed glasses pretty much my whole life and have always dreaded when the time came around to get new ones - not anymore. Now I am able to get more than one pair, and feel confident in my decisions. So grateful for EyeBuyDirect!
Glasses were quickly shipped and easily ordered. Prescription was easily accepted and glasses are comfortable.
I ordered the same frame 2yrs ago, after surgery Rx changed in right eye, couldn't reorder previous order (out of stock) this order increased significantly
I have to replace the recent order, unable to focus makes me dizzy
It took a bit to figure out what I wanted, and I entered my prescription incorrectly, but customer service was very supportive and helped to quickly resolve the problem and get the right glasses out to me. I'm an owner of 3 new pair, and couldn't be happier!
It was great experience. Everything arrived early and I love the glasses
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

