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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,661
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,902 reviews

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Ohio
1 review
0 helpful votes
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Great glasses
June 8, 2023

The script was perfect and the glasses are very stylish. I had a few problems understanding the choices that were available for the glasses. The website was more old lady friendly than some of the others, however, I did need to return them once for a modification. All in all, I am pleased. Although, had I tried them on prior to the purchase, I would have made a different choice.

Date of experience: June 8, 2023
California
1 review
0 helpful votes
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Ok quality
June 8, 2023

Decent experience, quality could be better. You pay for what you get.

Date of experience: June 8, 2023
New York
1 review
0 helpful votes
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The best place to go
June 8, 2023

Perfect love the prices and choices with no hassle

Date of experience: June 8, 2023
Texas
1 review
0 helpful votes
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Great
June 8, 2023

Easy to order. Could use a bigger selection of cheaper glasses.

Date of experience: June 8, 2023
Illinois
1 review
0 helpful votes
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Good price and quality
June 8, 2023

Way cheaper than buying glasses from an optical center, shipping was quick and the glasses are all super cute and fit well, highly recommend

Date of experience: June 7, 2023
New Hampshire
1 review
0 helpful votes
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Amazing
June 7, 2023

Can't beat the price on great product and fast delivery

Date of experience: June 7, 2023
Illinois
1 review
0 helpful votes
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Not the quality I hoped for
July 7, 2023

The glasses I ordered feel quite flimsy, and not at all sturdy, as I like my sunglasses to be. I feel I have to be very careful and gentle with these.

Date of experience: June 7, 2023
Florida
1 review
0 helpful votes
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****
June 7, 2023

*********************************(*****************

Date of experience: June 7, 2023
Alaska
1 review
0 helpful votes
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Always great
June 7, 2023

They are affordable and good quality. I appreciate the customization options.

Date of experience: June 7, 2023
Texas
1 review
0 helpful votes
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Some high prices but easy and fun to explore every option available. Especially love the try me option.

Date of experience: June 6, 2023
Massachusetts
2 reviews
0 helpful votes
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Speedy service but chose wrong frame
July 6, 2023
Updated review

Speedy service but frame had pointer ends at nose pads so i had to return.
Also I wish that blue light and extra active transitions were available in bifocals.
Can't use progressive lenses. I like my peripheral vision too much.

Date of experience: June 6, 2023

LOVE THE EASE TO NAVIGATE
May 16, 2023
Previous review

LOVE THE EASE TO NAVIGATE

Date of experience: May 16, 2023
Georgia
2 reviews
0 helpful votes
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Photo gray glasses.
June 6, 2023

They don't actually get dark in the sunlight. Otherwise good.

Date of experience: June 6, 2023
California
1 review
0 helpful votes
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Cute
June 6, 2023

Glasses are super cute. I took advantage of a promotion and it was very convenient ordering process.

Date of experience: June 6, 2023
Tennessee
1 review
0 helpful votes
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Great experience.
June 6, 2023

Everything was as advertised!
Easy website.
Easy to order.
Quick delivery.
GREAT PRODUCT

Date of experience: June 6, 2023
Florida
1 review
0 helpful votes
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Returned product.
July 6, 2023

Had to return product and waiting on new glasses. Wrong prescription.

Date of experience: June 6, 2023
Massachusetts
1 review
0 helpful votes
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Woohoo!
June 6, 2023

I will never buy my glasses any other way. Not only is it affordable, but the turn around time is quick. I've needed glasses pretty much my whole life and have always dreaded when the time came around to get new ones - not anymore. Now I am able to get more than one pair, and feel confident in my decisions. So grateful for EyeBuyDirect!

Date of experience: June 6, 2023
Washington
1 review
0 helpful votes
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Improved reading
June 6, 2023

Glasses were quickly shipped and easily ordered. Prescription was easily accepted and glasses are comfortable.

Date of experience: June 6, 2023
District of Columbia
1 review
0 helpful votes
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Mixed Feelings
July 6, 2023

I ordered the same frame 2yrs ago, after surgery Rx changed in right eye, couldn't reorder previous order (out of stock) this order increased significantly

I have to replace the recent order, unable to focus makes me dizzy

Date of experience: June 6, 2023
California
2 reviews
0 helpful votes
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Good Quality
June 6, 2023

It took a bit to figure out what I wanted, and I entered my prescription incorrectly, but customer service was very supportive and helped to quickly resolve the problem and get the right glasses out to me. I'm an owner of 3 new pair, and couldn't be happier!

Date of experience: June 6, 2023
Minnesota
1 review
0 helpful votes
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Best classes
July 6, 2023

It was great experience. Everything arrived early and I love the glasses

Date of experience: June 5, 2023