EyebuydirectReviews 16,129

Love the virtual try on feature and the prices can't be beat. I generally prefer to buy local but the same glasses at my local eye wear store was 4 times as much, $850 compared to $225 is a no-brainer

Loved my glasses, although after two years of wear they did break

Find my GlassesUSA review. This experience was entirely different. I received my order yesterday. 8 days after my order was placed. The frames were not what I expected. I called eyebuydirect.com and requested a return per their policy. No challenge what so ever! The simple fact that I had a human answer and an immediate resolution made all the difference. By the time I hung-up, I had a prepaid, emailed shipping label without any corporate straight-arm nonsense runaround like my terrible GlassesUSA's experience.

Awesome! Although I'll have to wait until I'm back from college in just over a week to lay eyes on my new glasses, the overwhelmingly positive reviews have me brimming with anticipation. The inclusion of models showcasing the glasses in various displays is a thoughtful touch, providing a clear perspective on how they'll look and fit – a valuable addition to the already helpful reviews. The 'low nose bridge' selection particularly caught my attention, being someone with minimal nose cartilage; I'm accustomed to the constant struggle of glasses slipping down. Looking forward to the snug fit! Thanks for catering to diverse needs

Shout out to Eyebuydirect! I purchased a pair of glasses at the end of October. I loved everything about them - style, quality, prescription, price. A few days ago, I tripped and face-planted on a stone step. In addition to breaking my nose, I broke my glasses. I contacted Eyebuydirect, explained what happened, and wanted to see if I might get a discount or something on a replacement pair. Instead of a discount, they are sending me a replacement pair FOR FREE (minus shipping). If that's not the best customer service, I don't know what is. Their kindness has made this awful situation a bit more bearable.

Was a little irritated when ordering as I picked 10 pairs and at checkout was told I could only order 6 because it was my first order. This caused two shipping charges. Called customer service and they could not help or see my cart due to it being my first order. I usually order from Clearly but like the frames with EyeBuyDirect better at this time. Maybe Clearly in the end will have better service. We'll see.
Prices are good but slightly more than Clearly.
Update: I went to order the glasses over two orders and i had to pay two shipping charges AND it was to cost $40 more for same order.
Not impressed.

I gave EyeBuyDirect a shot and spent $450 on RayBan prescription glasses. Excited, I opened the box and tried them on. They appeared fine for longer distance but when I tried to read my laptop everything became distorted. The left side appeared six inches wider than the right. I wrote customer service asking for a refund, instead they had me take pictures of my head. It took about six iterations before they said they had all they needed. Two weeks later the replacement glasses arrived. The image was still distorted. Overall, a very negative experience and will never buy anything from them again.

This company is a scam and has customer service that lie to customers about the delivery date and speed of their service. Then when this is brought to attention the do nothing to make it right. Avoid...

My order showed that it was shipped on 9/25 but USPS showed it was not in possession of the package. I contacted their chat, who told me that yes, the package had indeed been shipped, told me to wait then cut off the chat. I contacted them again, that person basically told me the same thing, told me wait until 10/2 (for 3-5 day shipping) and also cut off the chat. I contacted them on their contact form, they replied the same as the chat. My glasses weren't actually shipped until the 26th when USPS shows they received the package.

I can't say enough about how pleasantly surprised I was by the quality of my frames & the price is beyond compare to other websites! I got three pairs of frames that I absolutely love, for the cost of 1 on another website & at a local store! I was told 7 to 14 days for shipping and received my glasses in 8 days!

At first I was worried about putting the correct info in the online RX form so I called customer service for help. They were very patient and kind in walking through filling out the online forms. I love the virtual try on of the glasses I wanted. I ended up buying the "Generous" along with the premium progressive package along with "transitions xtractive" gray premium lenses with the 1.67 index with water resistant UV protection. The total came to $388.95 but received a 30% off so total ended up being $296.08. That is a great deal especially when my total at the optometrist office was going to charge me $745 for the same stuff. It took about a week and half to get them. I could not be more happy with my glasses. The minute i go outside, they darken which was important to me. I love the minimal rimless glasses look. The only thing I do not like too much about my new glasses is the silver parts seem to stand out more then i would like on my face. Next time i will go with a pink or rose parts that will stand out less. Over all very happy with these glasses.Love the fact that i can virtually try on the glasses...love it...you made it easy.thank you.

Ordered a new pair of glasses for my husband. He loves them. The only issue we had was the week he had to wait but that wasn't their fault, it was his fault for breaking his other pair.

Beware when you want to return something. Do the full refund, DO NOT do a replacement. If the replacement doesn't fit, or isn't what you wanted, you are stuck with it and get no refund from your first order or the replacement. Horrible customer service, this place is a scam.

My progressive prescription eyeglasses were promptly refunded when I asked because the Segmental Height of my lenses were wrong, which reflects good customer service. For a separate pair of Rx sunglasses, which I liked and was keeping, I tried to post a thorough review of the frames, complete with photos of the frames alone and with me wearing them. I attempted several submissions, but realized that they went to a review process. It wasn't a negative review, but I didn't gloss over either. It was meant to be helpful so I pointed out some negative aspects. Ultimately, my review was never posted. I wonder how many other honest reviews are rejected. You cannot trust the onsite reviews.

I bought these frames a year or two ago. I was just sitting here and the left side of my frames cracked. I chatted with someone, but since it was over a year, I can't return/refund them but they gave me a 30 percent off. That isn't going to help me. There obviously something wrong with them if the frames just crack while sitting on your face.

I have ordered from zenni for years and never once had a problem with them giving me the wrong prescription. I decided to try eyebuydirect based on reviews; mistake. I ordered four pairs of glasses and they were all the wrong script, not to mention the thickness of the cheaper lenses is twice the thickness (which means heavier) of the ones I got from zenni for less cost. They agreed to take them back (thank you very much) in exchange for the correct ones (i'm still waiting to see if they will get it right this time). Then they tell me they are out of one of the frames, so I request money back on that pair, to which they refunded 2 dollars from a 34$ frame and another few dollars for the lenses, arriving at this number based on the revaluing everything I ordered,and coming up with some way of subtracting the various costs and discounts in some way that was not based on the original purchase order. Have found the whole process a major pain and am very disappointed, especially since the glasses come from china in the first place. Back to zenni for me

I had realized the wrong prescription, and attempted to use the chat bot but was disconnected because of bad connection on my end. Every person i spoke with was incredibly helpful and kind. Definitely recommend their services!

Got glasses for my 14-year-old daughter. I was completely skeptical. Was so surprised at how GREAT the glasses looked on her! The process was SO EASY!

I bought a pair of progresses glasses around April of 2023. When the glasses arrived I had some problems with blurry distance vision. I called customer service and they said they would be glad to replace them but asked if I could take them back to the shop where I got the prescription to have them checked. They also asked if I could have my eyes examined again. I did both. The glass were ground correctly to my prescription. My eye exam showed that I had a different prescription from the one I got from the same shop back in March. I don't think my eyes have changed so it must have been a mistake in the prescription provided back in March. Eyebuydirects customer service wrote an order to redo my glasses even though it wasn't their fault. In the process I upgraded to the premium progressive lenses. Great company, great customer service!