Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I find new and exciting styles Everytime I loose my glasses 🤓
Always love their styles and the prices are even better. Highly recommend!
Very fast and many quality selections! Have been very happy with this company
This is my 3rd pair of glasses! I will never go anywhere else! Thanks for the great service, shout out to Mary Glaiza!
Hopefully these ones work. I had good luck for multiple pairs from you until the last ones they just could see out of despite being the same prescription I was replacing in the same frames. Fingers crossed because these are more expensive this time around.
Always helpful and good glasses and if they don't work they will fix them.
Several pairs order over the years, all great. Happy customer.
Terrible promo. Why display a promo code and not let you use it when checking out. Point less and waste of time. Thanks for nothing.
Loved the glasses! The prescription was a little bit off but good quality frames.
I love all of the glasses that I buy here. It takes a little bit for them to come in but it is worth it.
This company has the best Customer service. I have never had a bad experience.
The selection is great and washing able to find the perfect sunglasses.
Great and convenient. New eyeglass wearer so still new to this
The prescription is accurate. The colors, styles, sizes of frames, can't be any better. Never disappointed.
The quality is great and I always get compliments on my different styles — hoping we continue to get offered new styles!
I have ordered a couple pairs from this site. When I tried to do progressive lenses the prescription was slightly off in the position for each portion of the prescription in the lens so it didn't work out. But when I have ordered a standard single prescription lens it was fine.
SECOND TIME ORDERING I LOVED MY FIRST PAIRS, BUT THEY SCRATCHED WITHIN WEEK I ORDERED SCRATCH FREE THIS TIME
Good glasses, trying non bifocal lenses this time. Thank you.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

