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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Best experience of online glasses retailers. Highly recommend!
I ordered prescription sunglasses last summer from EyeBuyDirect and they were comfy, stylish, and lightweight. Loved them!
I recommend them to everyone and have only had good experiences except for my heart glasses which did snap
So much easier than shopping in a store because you can just try them on virtually and take screenshots and then compare them all at the end.
Love the options you get, the low prices, easy access right from home and the quality!
My husband made me buy him a pair of uv+ blue filters immediately
Expertly crafted glasses. Fits my face every time. Will order from eyebuydirect again when needed 👍
The product have been perfect so far. I haven't had any problems with it what so ever
I have ordered so many times, I know where to go for all my glasses needs.
Always a great experience and the customer service has always been great
Offers great options for a lesser price than the optometrist
I always recommend this site to others because it is easy to understand, has a wide variety, and always has a great deal going on. Having afterpay is another huge plus
I love these glasses so freaking much that I had to order me a new pair because I owe the pair of Got broken.
Some items are only available with 2 day shipping. I don't like not having the option, and are then forced to pay 2 day shipping for glasses I like when I have no immediate need for them. Otherwise, we have been ordering from them for years and have had no complaints.
This will be the fourth pair of glasses I will be purchasing.
We've ordered from other online stores in the past with "not great" results. First time ordering from eyebuy and they got it right! No issues with prescription. Everything came out so well, that we are ordering more! Great price, great product!
Highly recommend and have gotten several people to order as well!
I have had these prescriptions lenses check by my eye doctor. He says that they were built exactly to spec. I have been very happy and this is my 6th pair of glasses.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

