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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Easy to navigate the site. Wide variety to choose from. Affordable!
A lot of options, easy to manage the website, great prices! The try on link was helpful to see the different frames I was looking at
Glasses selections are great and I've been happy with my orders.
All glasses I've ordered for me and the rest of my family have all fit better than other online sites, prices are good, but shipping could be a little faster though.
You have plenty to pick from and they are all a great deals!
This is my second time buying from EBD and both times have been a very pleasant experience. My son wants red frames this time around and there was very limited options for men, but inputting the prescription and going through the process was fairly painless!
This is my third time ordering from Eye Buy Direct and have always been happy with the experience and the products.
We have always ordered from them and will continue to. Their prices are reasonable and they're very quick to deliver!
So many options. If you know what you are looking for, it's less overwhelming.
I have been using Eyebuydirect for close to 20 years now and all I care about is seeing and not name brands and this is the cheapest place around to do that. My glasses last me until the next year when I need to get a new pair and I don't have to pay through the nose to do that.
Purchased items received are not that bad according to the price paid
The sunglasses I ordered were perfect. They look great and the price is excellent. I am glad to have them!
I ordered couple of pairs thinking because they are low prices and quality maybe less then average. I was so wrong...
Very happy to find this website.
I have ordered several pairs of glasses from EBD and I have never been disappointed. Everything was easy from selecting, ordering and delivery. I highly recommend.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

