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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I buy all my glasses here! There are multiple options. I even get my sunglasses here.
Glasses are true to the photos, I've purchased two pair and love them both.
Great service and feedback time, took care of my issue when my order was sent to the wrong location
Nice frames, good prices. Highly recommend. I've bought a dozen pairs of glasses from eyebuydirect and have been happy every time.
This is the only place I buy my glasses, both readers and driving rx. Highly recommended.
Got two pairs of glasses for $81 total with shipping cause I had a bogo coupon. I've been ordering from here for years, and I've always been very satisfied with my glasses and lenses. You can't beat the price and quality.
Plastic frames lasted longer than I anticipated. Trying a metal frame this time
Excellent! I have loved all of the glasses I have received so far!
Great experience so easy and uncomplicated. I have ordered multiple times
So many frames to choose from and colors/patterns. Wonderful glasses thank you!
When you try to pick the lenses for your glasses standard lenses are way at the bottom and don't even look like an option. The high price options are all in big boxes with large lettering, it is like they want customers to only buy expensive lenses and that is a deceptive practice.
I love the variety and ease of order. People love the glasses and ask where they came from. I order for myself and my husband. Now our daughter buys from you too. Your glasses are more reasonable in price too.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

