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business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,664
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,932 reviews

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California
1 review
0 helpful votes
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Best Frames
November 12, 2024

I've had trouble picking frames at my eye doctor but this website has so many different frames that i like

Date of experience: November 2, 2024
Pennsylvania
1 review
0 helpful votes
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Glasses you love
November 12, 2024

I have bought 2 pairs of glasses from here and loved each of them. Ordering my third and hope i love them as much

Date of experience: November 2, 2024
Texas
1 review
0 helpful votes
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Repeat Purchases
November 12, 2024

Best value around and very easy to purchase. All of my prescription information is stored.

Date of experience: November 2, 2024
Texas
2 reviews
0 helpful votes
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Love this company
November 12, 2024

Great prices & super fast service. Looking forward to buying more

Date of experience: November 2, 2024
Connecticut
1 review
0 helpful votes
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So Fun Too SHOP!
November 12, 2024

Had a great time shopping for my boyfriends glasses! Definitely

Date of experience: November 2, 2024
Alabama
1 review
0 helpful votes
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The only place I buy glasses now
November 12, 2024

Seriously. I have glasses for nearly every outfit now! I love the affordability and the customizability

Date of experience: November 2, 2024
Sweden
1 review
0 helpful votes
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Ok
November 12, 2024

Better than this one! I don't like to change my email to a new emails

Date of experience: November 2, 2024
California
1 review
0 helpful votes
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Broken Glasses
November 12, 2024

I once ordered a pair of glasses on my very first eye buy direct account that came broken. When I called for a refund, I was told that I would not be able to return my glasses should this happen again, nor would I get a refund in the future. I stayed away from ordering for years before ordering another pair of glasses on this new account. I don't understand why I, the customer, should be forced to keep merchandise that is broken before my even being able to use it, especially given the price I pay for some of my glasses. I've never bought an expensive frame for this reason, your protection policy is not reliable for me to make a serious purchase.

Date of experience: November 1, 2024
Washington
1 review
0 helpful votes
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Lost of compliments
November 12, 2024

My Laquer model reading glasses were very comfortabla and slylish. Many people gave me compliments.
I'm ordering my second pair with my new prescription.

Date of experience: November 1, 2024
Oregon
1 review
0 helpful votes
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Easy ordering
November 11, 2024

Very easy to order and prices are good. I will probably order again.

Date of experience: November 1, 2024
Texas
1 review
0 helpful votes
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Only place to get glasses
November 11, 2024

Wonderful glasses delivered each time! I've had a pair for over two years that I still wear!

Date of experience: November 1, 2024
Rhode Island
1 review
0 helpful votes
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Wondeful
November 11, 2024

Using this website is easy. The glasses are amazing and affordable.

Date of experience: November 1, 2024
Texas
1 review
0 helpful votes
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I was able to return frames that didn't fit quite right. No problem and refund was quickly handled while I found the right frames for me on their website

Date of experience: November 1, 2024
Ohio
1 review
0 helpful votes
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Upcharge for non prescription?
November 11, 2024

Generally I give 5 stars. This time I just wanted frames to replace to same frame I broke. It wouldn't let me do it without $18.95 lens upcharge. So, now I am getting with a prescription that I don't need bc if I am paying either way... Might as well have two. I'm not okay with this...

Date of experience: November 1, 2024
Illinois
1 review
0 helpful votes
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Great Job!
November 11, 2024

The agent helped me with a promotion, which helped me tremendously. The glasses were of amazing quality.

Date of experience: November 1, 2024
California
1 review
0 helpful votes
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I love my eyedirect
November 11, 2024

Easy, fast and convenient to use website. Good quality and great price

Date of experience: October 31, 2024
Ohio
1 review
0 helpful votes
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I LOVE EYEBUY DIRECT!
November 11, 2024
Updated review

I've had nothing but great experience with EYEBUY. First I have these glasses that a day doesn't go by that I don't get a complete. They are called Amplify. They fit fine and look great.

Date of experience: October 31, 2024

Very easy to pick out and buy glasses through eyebuydirect
April 10, 2022
Previous review

Very easy to pick out and buy glasses through eyebuydirect. Can't wait until they come.

Date of experience: April 10, 2022
Texas
1 review
0 helpful votes
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Broke
November 11, 2024

2/3 glasses I purchased in March of this year are already broken because frames are flimsy

Date of experience: October 31, 2024
Texas
1 review
0 helpful votes
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My rx on a previous pair never seemed right, but I had 2 others as well. Sigh…They became the backup. Plus, I really didn't like the transition because they never got dark enough.

Date of experience: October 31, 2024
Puerto Rico
1 review
0 helpful votes
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Great product.
November 10, 2024

My third purchase, very happy. Will continue buying more.Hope it get fast.

Date of experience: October 31, 2024