Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
See all photos
How would you rate Eyebuydirect?
grey stargrey stargrey stargrey stargrey star

Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,664
value
5,189
shipping
5,189
returns
132
quality
5,292
This company does not typically respond to reviews

Instant Feedback

244,941 reviews

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
Follow Theresa L.
Unfollow Theresa L.
Share Review
Report Review

I LOVE EYEBUY DIRECT!
November 11, 2024
Updated review

I've had nothing but great experience with EYEBUY. First I have these glasses that a day doesn't go by that I don't get a complete. They are called Amplify. They fit fine and look great.

Date of experience: October 31, 2024

Very easy to pick out and buy glasses through eyebuydirect
April 10, 2022
Previous review

Very easy to pick out and buy glasses through eyebuydirect. Can't wait until they come.

Date of experience: April 10, 2022
Texas
1 review
0 helpful votes
Follow Assyria W.
Unfollow Assyria W.
Share Review
Report Review

Broke
November 11, 2024

2/3 glasses I purchased in March of this year are already broken because frames are flimsy

Date of experience: October 31, 2024
Texas
1 review
0 helpful votes
Follow robin W.
Unfollow robin W.
Share Review
Report Review

My rx on a previous pair never seemed right, but I had 2 others as well. Sigh…They became the backup. Plus, I really didn't like the transition because they never got dark enough.

Date of experience: October 31, 2024
Puerto Rico
1 review
0 helpful votes
Follow Mariely P.
Unfollow Mariely P.
Share Review
Report Review

Great product.
November 10, 2024

My third purchase, very happy. Will continue buying more.Hope it get fast.

Date of experience: October 31, 2024
New Jersey
1 review
0 helpful votes
Follow VICTORIA C.
Unfollow VICTORIA C.
Share Review
Report Review

Great glasses
November 10, 2024

Great glasses at a great price, great selection. Probably the 4th time ordering.

Date of experience: October 31, 2024
Montana
1 review
0 helpful votes
Follow Stephanie C.
Unfollow Stephanie C.
Share Review
Report Review

Very good experience so far.
November 10, 2024

Also very good. I was happy with my glasses. They arrived quickly and looked as I expected. Have help up over the last couple of years.

Date of experience: October 31, 2024
Florida
1 review
0 helpful votes
Follow Richard Y.
Unfollow Richard Y.
Share Review
Report Review

Second time
November 10, 2024

Fast shipping great product as advertised will be back great selection

Date of experience: October 31, 2024
Tennessee
1 review
0 helpful votes
Follow jacob K.
Unfollow jacob K.
Share Review
Report Review

Best place to buy glasses.
November 10, 2024

My experience has been wonderful, had a simple issue on my first order which was quickly fixed

Date of experience: October 31, 2024
Maryland
1 review
0 helpful votes
Follow Dan M.
Unfollow Dan M.
Share Review
Report Review

Easy selection
November 10, 2024

The website makes it very easy to manage all the available options. I enjoy looking for glasses on this site and love the product when it arrives.

Date of experience: October 31, 2024
Massachusetts
1 review
0 helpful votes
Follow Lillian Q.
Unfollow Lillian Q.
Share Review
Report Review

Expressing my opinion
November 10, 2024

Eyebuydirect has on time with my glasses. They arrive without any damage and best of all they have great sales; and who doesn't like sales. I recommended to my mom and sisters which they are going to give it a try. Thank you very much for your excellent way of working in my behalf so I can afford glasses that I so much needed. Have a great day.

Date of experience: October 31, 2024
California
1 review
0 helpful votes
Follow DougAshley V.
Unfollow DougAshley V.
Share Review
Report Review

Fast and good.
November 10, 2024

I have ordered about 10 pairs of glasses from Eyebuydirect and have always been happy with them.

Date of experience: October 30, 2024
Colorado
1 review
0 helpful votes
Follow Sandy I.
Unfollow Sandy I.
Share Review
Report Review

Excited
November 10, 2024

Easy to order, and happy with my glasses on how light they are and the look

Date of experience: October 30, 2024
California
1 review
0 helpful votes
Follow Angel K.
Unfollow Angel K.
Share Review
Report Review

Fun to shop
November 10, 2024

Fun to shop but some items aren't able to "try on". Especially those that are pricier

Date of experience: October 30, 2024
Texas
1 review
0 helpful votes
Follow Elizabeth E.
Unfollow Elizabeth E.
Share Review
Report Review

Perfection
November 10, 2024

Great frames at great prices. Only online glasses I buy. They are everything I expected.

Date of experience: October 30, 2024
South Carolina
1 review
0 helpful votes
Follow Bob W.
Unfollow Bob W.
Share Review
Report Review

More Great Glasses
November 10, 2024

Most glasses are great. I've been using this company for years. I use to be hard on them, now they are lasting longer.

Date of experience: October 30, 2024
Virginia
1 review
0 helpful votes
Follow Audrey E.
Unfollow Audrey E.
Share Review
Report Review

Better than expected!
November 9, 2024

Eyebuydirect definitely has more options and benefits for vision than other eyeglass sites I've ordered lenses from. It has helped lessen on the eye strain, especially when you're in front of the computer majority of the day.

Date of experience: October 30, 2024
Colorado
1 review
0 helpful votes
Follow Joni J.
Unfollow Joni J.
Share Review
Report Review

Where are my glasses?
November 9, 2024

I ordered the same glasses 2 weeks ago and have several issues with you guys. First off, you don't see the two day you can get it in two days checkbox when you get to the shipping options it's before you even select the glasses so that's weird. And then I got the notice from you guys that the glasses were complete and they were shipping and it was through USPS, which was supposed to be 3 to 5 business days. But it's been 3 to 5 business days and now I'm told 7 to 10 business days is what I should expect even though you've already shipped it. So I can't wait for two more weeks to get these glasses so I'm ordering them again and I selected the two day option. I guess my daughter will hopefully eventually get at least one of the pair of glasses that I ordered from you guys so that she can see at school. Also, the woman who helped me on the phone was condescending. I wouldn't buy from you guys again if I had any other option of getting the glasses in two days.

Date of experience: October 30, 2024
California
1 review
0 helpful votes
Follow Mayra Q.
Unfollow Mayra Q.
Share Review
Report Review

Best online page to order glasses
November 9, 2024

This is the only place where I order my glasses. Great quality and amazing prices

Date of experience: October 30, 2024
Massachusetts
1 review
0 helpful votes
Follow Kayla G.
Unfollow Kayla G.
Share Review
Report Review

Long wait time
November 9, 2024

It took a lone time to get my glasses but i do like them very much.

Date of experience: October 30, 2024
Georgia
1 review
0 helpful votes
Follow Jan X.
Unfollow Jan X.
Share Review
Report Review

I have found the website extremely helpful and easy to navigate.

Date of experience: October 30, 2024