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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,666
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,941 reviews

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California
1 review
0 helpful votes
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Best online page to order glasses
November 9, 2024

This is the only place where I order my glasses. Great quality and amazing prices

Date of experience: October 30, 2024
Massachusetts
1 review
0 helpful votes
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Long wait time
November 9, 2024

It took a lone time to get my glasses but i do like them very much.

Date of experience: October 30, 2024
Georgia
1 review
0 helpful votes
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I have found the website extremely helpful and easy to navigate.

Date of experience: October 30, 2024
Rhode Island
3 reviews
0 helpful votes
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Love my glasses
November 9, 2024

Web site is easy to use. READ everything. Love love love my glasses

Date of experience: October 30, 2024
Ohio
1 review
0 helpful votes
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Great prices for great glasses
November 9, 2024

Love the ease of ordering and fast delivery. Wide selection of frames.

Date of experience: October 30, 2024
Iowa
1 review
0 helpful votes
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Helpful and convenient
November 9, 2024

I've always found a pair that fits both mine and my partners style. His first pair of glasses immediately broke when we first got them and customer service was helpful to make things right

Date of experience: October 29, 2024
Florida
1 review
0 helpful votes
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Awesome
November 9, 2024

Great prices and up to a year of prescriptions to meet you budget

Date of experience: October 29, 2024
Illinois
1 review
0 helpful votes
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Helpful
November 9, 2024

Very helpful customer service when I needed to exchange a purchase

Date of experience: October 29, 2024
Kentucky
1 review
0 helpful votes
Follow Marsha W.
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I have purchased many frames from EBD and have never been disappointed, tend to go back to Release because of fit and weight

Date of experience: October 29, 2024
Colorado
1 review
0 helpful votes
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Good glasses
November 9, 2024

Pretty good glasses, it did not take too long to get it shipped. Shipping is Not included, but it's fine.

Date of experience: October 29, 2024
Colorado
1 review
0 helpful votes
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Excellent Customer Service
November 8, 2024

Ordered Sunglasses I inadvertently made a mistake on my prescription and Eyebuydirect replaced the order no charge. I was very impressed.

Date of experience: October 29, 2024
New York
1 review
0 helpful votes
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Great quality and prompt service!
November 8, 2024

I havetbought several pairs of glasses from Eye BuyDirect over several years, and I have recommended them to many others.

Date of experience: October 29, 2024
Texas
1 review
0 helpful votes
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Helpful
November 8, 2024

Very good. I messed up my order and y'all still replaced my glasses.

Date of experience: October 29, 2024
Florida
1 review
0 helpful votes
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Best online company
November 8, 2024

I will never buy my glasses anywhere else. They always arrive fast and fit perfectly every time.

Date of experience: October 28, 2024
Florida
1 review
0 helpful votes
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Second time purchasing from eyebuydirect. Happy with the experience.

Date of experience: October 28, 2024
Mississippi
1 review
0 helpful votes
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Cumbersome to edit
November 8, 2024

I can't make changes easily and my payment info is not stored. Just makes it a bit cumbersome.

Date of experience: October 28, 2024
Kentucky
1 review
0 helpful votes
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Instantly Sold
November 8, 2024

There was a baddie in the comments, I was instantly sold. Omg

Date of experience: October 28, 2024
New York
1 review
0 helpful votes
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Easy Peasy
November 8, 2024

Great site and user experience. So much to choose from. The selection for lenses is another bonus. The savings is tremendous and discount milestones shows they appreciate your business

Date of experience: October 28, 2024
New Jersey
1 review
0 helpful votes
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Great
November 8, 2024

Great great great great great great great great great great

Date of experience: October 28, 2024
Texas
1 review
0 helpful votes
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Great Quality and Service
November 7, 2024

I have had a great experience with eyebuydirect. The quality is very good, as well as

Date of experience: October 28, 2024