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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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This is the only place where I order my glasses. Great quality and amazing prices
It took a lone time to get my glasses but i do like them very much.
I have found the website extremely helpful and easy to navigate.
Web site is easy to use. READ everything. Love love love my glasses
Love the ease of ordering and fast delivery. Wide selection of frames.
I've always found a pair that fits both mine and my partners style. His first pair of glasses immediately broke when we first got them and customer service was helpful to make things right
I have purchased many frames from EBD and have never been disappointed, tend to go back to Release because of fit and weight
Pretty good glasses, it did not take too long to get it shipped. Shipping is Not included, but it's fine.
Ordered Sunglasses I inadvertently made a mistake on my prescription and Eyebuydirect replaced the order no charge. I was very impressed.
I havetbought several pairs of glasses from Eye BuyDirect over several years, and I have recommended them to many others.
I will never buy my glasses anywhere else. They always arrive fast and fit perfectly every time.
Second time purchasing from eyebuydirect. Happy with the experience.
I can't make changes easily and my payment info is not stored. Just makes it a bit cumbersome.
Great site and user experience. So much to choose from. The selection for lenses is another bonus. The savings is tremendous and discount milestones shows they appreciate your business
I have had a great experience with eyebuydirect. The quality is very good, as well as
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

