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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Love Eye Buy Direct. So glad to have the freedom to choose affordable glasses and sunglasses online.
Love the styles, delivery on time & pricing great! I just wish the styles stayed in rotation longer.
Very good website for chosen and purchasing new frames and lens
Love these glasses! They are durable and a great price! I get lots of compliments on them.
Always had a great experience and items comes fast and nice.
Fast and accurate, easy to use. I am now adding words to fill spaces.
I love shopping on eye buy direct and get all my glasses here.
I was emailed a coupon code for my birthday that showed buy one get one + 10%. Picked out two pairs. Tried to apply the code and it said not eligible for "my tier". Why send a code that is not eligible?
The website is easy to use and the products are good. I've used EyeBuyDirect to purchase at least four pair of glasses, including sunglasses, and I've always had a good experience.
Super easy great buy, love the large selection. Very pleased with the outcome.
Got prescription glasses for both my husband and myself and couldn't be happier with the selection and ease of ordering. Shipping was fast too.
Exceptional from start "trying on" frames to how easy it was to add my prescription to fast shipping
I always receive my glasses quickly and perfectly, and I always get so many compliments!
Fast shipping + amazing quality of product! Most affordable products with the best quality!
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

