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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Have purchased many pairs from EBD. Only one received incorrect...and I put in some incorrect information, so not EBD fault.
I like the business and frames but the search engine stinks. When you go back after youve applied filters it loses the filters applied
I love the prices, but I wish that there was a choice to change the arm length when you find a pair of frames that you like.
The frame I picked did not fit my facial structure and they immediately corrected it.
It was so easy to navigate the cite. Very happy with the quality of glasses.
Every pair of glasses that my family and I have ever purchased from eyebuydirect have been excellent. Keep up the great work! 🙂
I have referred many people to your company. I've only had great customer service, including by phone, great quality, and happy experiences. This week I went to LenseCrafters to compare prices. They wanted more than $1,000 for a comparable product! I really appreciate your prices and the cute styles you keep up to date. Thank you!
Love the available styles and great deals I found. Happy to repeat business.
Got what i wanted, they had exactly what i was looking for. Easy and fast process.
I absolutely love how cheap yet durable the glasses are. Always a go to for glasses
The website is not very clear about how to add to the cart. Your messenger service was good.
I needed to return my glasses and their agent helped me order a better fit
Always great service but it does take a little while to get the glasses. And shipping options for faster shipping aren't great.
It was good. Prices are great since I am retired and on a fixed income.
I've had trouble picking frames at my eye doctor but this website has so many different frames that i like
I have bought 2 pairs of glasses from here and loved each of them. Ordering my third and hope i love them as much
Best value around and very easy to purchase. All of my prescription information is stored.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

