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business logo of Eyebuydirect

Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,661
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,902 reviews

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Ohio
1 review
0 helpful votes
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Good products for a good price
November 16, 2024

I'm happy with the products but I wish they had more rimless options.

Date of experience: November 5, 2024
New York
1 review
0 helpful votes
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I love eyebuydirect.com
November 16, 2024

This is the most easy and best experience ever, I love this website

Date of experience: November 5, 2024
New York
1 review
0 helpful votes
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We're not express
November 15, 2024

These website it much more clear than it used to be. Didn't get them express last time, hopefully this time around everything goes smoothly.

Date of experience: November 5, 2024
North Carolina
1 review
0 helpful votes
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Good choices at resonable prices
November 15, 2024

Customer service was very helpful when I entered my prescription incorrectly.

Date of experience: November 5, 2024
Washington
1 review
0 helpful votes
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Rojo
November 15, 2024

I am a repeat customer. Only 31 more characters to complete your review!

Date of experience: November 5, 2024
California
1 review
0 helpful votes
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Good work
November 15, 2024

Fast reliable service that you can trust. It really come in handy

Date of experience: November 5, 2024
California
1 review
0 helpful votes
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Perfect fit
November 15, 2024

The glasses worked perfectly. The prescription worked well.

Date of experience: November 5, 2024
California
1 review
0 helpful votes
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Great Selection
November 15, 2024

Reasonable prices and awesome selection. Try on function is top notch!

Date of experience: November 5, 2024
New York
1 review
0 helpful votes
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Great prices, great product, great service. Easy to work with.

Date of experience: November 5, 2024
California
1 review
0 helpful votes
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Great customer service
November 15, 2024

When i had concerns about my order, customer service representative was very helpful and answered questions promptly.

Date of experience: November 4, 2024
Florida
1 review
0 helpful votes
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Ok
November 15, 2024

OkI ordered a pair of glasses before and I am satisfied. Pretty and affordable

Date of experience: November 4, 2024
California
1 review
0 helpful votes
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Rating
November 15, 2024

I love this site the only place I shop for my glasses and my prescription is stored I love that so much

Date of experience: November 4, 2024
Oregon
1 review
0 helpful votes
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Inexpensive and fashionable
November 15, 2024
Updated review

They are very light in weight and comfortable, but they are a bit fragile.

Date of experience: November 4, 2024

As easy as it could be, Thank You
November 27, 2023
Previous review

As easy as it could be,
Thank You

Date of experience: November 27, 2023
Texas
1 review
0 helpful votes
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Care & Convenience & Cost
November 15, 2024

Excellent customer care, affordable cost options and convenient online shopping. Thank you!

Date of experience: November 4, 2024
New York
1 review
0 helpful votes
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Great communication during production
November 15, 2024

I have been ordering for years and still find these glasses better than eye doctors glasses. Quality glasses.

Date of experience: November 4, 2024
California
1 review
0 helpful votes
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Easy
November 14, 2024

Love the options! And really easy to input info for prescriptions.

Date of experience: November 4, 2024
Indiana
2 reviews
0 helpful votes
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Best place to buy glassess online
November 14, 2024

Been a customer with Eyesbuydirect for a couple years, they are the best place to purchase Glasses

Date of experience: November 4, 2024
North Carolina
1 review
0 helpful votes
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Good Quality Glasses
November 14, 2024

I have bought several pairs of glasses from Eyebuydirect and the frames and lenses have been very good quality and at a very reasonable price. Compared to the local optometrist that I had been buying my glasses from I saved a ton of money. From now on, I will only buy my glasses from Eyebuydirect.

Date of experience: November 4, 2024
Minnesota
1 review
0 helpful votes
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Great for the price
November 14, 2024

This is the 3rd time I have ordered these frames, the previous 2 broke. However, I have been very happy with them and the price is great! My prescription is strong enough that usually lenses are expensive Eyebuydirect makes it much more affordable while also offering stylish frames!

Date of experience: November 4, 2024
California
1 review
0 helpful votes
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SO EASY & RELIABLE!
November 14, 2024

I have ordered many pairs of glasses through EyeBuyDirect and have always been completely satisfied. I love the styles they offer, and especially the availability of large frames for my large face. So happy with the service and great prices. This latest prescription is either the 3rd or 4th I have on record with them, that's a good history of loyalty to EBD, since each scrip lasts 2 years! Thank you! Brenda

Date of experience: November 4, 2024