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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I'm happy with the products but I wish they had more rimless options.
This is the most easy and best experience ever, I love this website
These website it much more clear than it used to be. Didn't get them express last time, hopefully this time around everything goes smoothly.
Customer service was very helpful when I entered my prescription incorrectly.
I am a repeat customer. Only 31 more characters to complete your review!
The glasses worked perfectly. The prescription worked well.
Reasonable prices and awesome selection. Try on function is top notch!
Great prices, great product, great service. Easy to work with.
When i had concerns about my order, customer service representative was very helpful and answered questions promptly.
OkI ordered a pair of glasses before and I am satisfied. Pretty and affordable
They are very light in weight and comfortable, but they are a bit fragile.
Excellent customer care, affordable cost options and convenient online shopping. Thank you!
I have been ordering for years and still find these glasses better than eye doctors glasses. Quality glasses.
Been a customer with Eyesbuydirect for a couple years, they are the best place to purchase Glasses
I have bought several pairs of glasses from Eyebuydirect and the frames and lenses have been very good quality and at a very reasonable price. Compared to the local optometrist that I had been buying my glasses from I saved a ton of money. From now on, I will only buy my glasses from Eyebuydirect.
This is the 3rd time I have ordered these frames, the previous 2 broke. However, I have been very happy with them and the price is great! My prescription is strong enough that usually lenses are expensive Eyebuydirect makes it much more affordable while also offering stylish frames!
I have ordered many pairs of glasses through EyeBuyDirect and have always been completely satisfied. I love the styles they offer, and especially the availability of large frames for my large face. So happy with the service and great prices. This latest prescription is either the 3rd or 4th I have on record with them, that's a good history of loyalty to EBD, since each scrip lasts 2 years! Thank you! Brenda
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

