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business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,666
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,946 reviews

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New Mexico
5 reviews
3 helpful votes
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Great
November 18, 2024

Super easy and efficient when it comes to buying and trying prescription glasses on!

Date of experience: November 8, 2024
New Jersey
1 review
0 helpful votes
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Still The Best!
November 18, 2024

Eye Buy Direct has never disappointed me. The frames are very stylish and elegant with much variety to choose from.

Date of experience: November 7, 2024
Alabama
1 review
0 helpful votes
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Cool
November 18, 2024

The glasses are beautiful and veey sturdy, just wish the prices were a little lower

Date of experience: November 7, 2024
Tennessee
1 review
0 helpful votes
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Great Selections, Great Prices
November 18, 2024

Absolute love the try on feature and you can't bet the prices.

Date of experience: November 7, 2024
Kentucky
1 review
0 helpful votes
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Fast service and great product
November 18, 2024

Very easy to order using the virtual try on feature. Love it!

Date of experience: November 7, 2024
Indiana
1 review
0 helpful votes
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Perfect Everytime!
November 18, 2024

Fast, easy, great selection and reasonably priced. I have ordered multiple times and have always been extremely pleased.

Date of experience: November 7, 2024
California
1 review
0 helpful votes
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Broken Glasses
November 18, 2024

I bought glasses that arrived on august 30 and broke on October. I did not drop them, they just snapped

Date of experience: November 7, 2024
California
1 review
0 helpful votes
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Great
November 17, 2024

Same as the last, fast, expedient, and multiple ways to pay.

Date of experience: November 7, 2024
Texas
1 review
0 helpful votes
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*****
November 17, 2024

Love shopping with eyebuydirect best glasses ever best service

Date of experience: November 7, 2024
Missouri
1 review
0 helpful votes
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Great prices & Quality
November 17, 2024

Thankful for a great option that is high quality and low cost compared to the eye dr office.

Date of experience: November 7, 2024
Florida
1 review
0 helpful votes
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Love the price and the amazing choices!
November 17, 2024

Affordable pricing allowed me to venture past my same old same old choices. I've ordered multiple colors and loved them all! Many compliments and have recommended eyebuydirect to my friends and family :)

Date of experience: November 7, 2024
Florida
1 review
0 helpful votes
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Great site
November 17, 2024

I love this website! All the frame selections are great! They have a lot of coupons and a lot of great sales/prices!

Date of experience: November 7, 2024
Texas
1 review
0 helpful votes
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They are glasses.
November 17, 2024

For the most part it is great. I have had about a 75/25 experience with my glasses. For the most part is has been great. I have had two pairs come that don't fit and the process to return is not great and to get thru it too much for me to actually complete due to help concerns. However, that is not enough to order again from them. The sales and discounts are worth returning to ordering again.

Date of experience: November 7, 2024
Texas
1 review
0 helpful votes
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A little confusing
November 17, 2024

It seemed easier before but that was three years ago. Not sure about the size. It should be the same as my current frames and you have that record or should have from before. Please help by confirming, Those have this inscribed: CHILLWAS 18-145 C1

Date of experience: November 7, 2024
Illinois
1 review
0 helpful votes
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Awesome
November 17, 2024

From positive past experience that was good and simple period

Date of experience: November 7, 2024
Texas
1 review
0 helpful votes
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Affordable & Cute
November 17, 2024

Really easy to order glasses at an affordable price! I've been shopping with EBD since 2019 and have been satisfied with every order so far.

Date of experience: November 7, 2024
Tennessee
1 review
0 helpful votes
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I just reordered 2 pairs of my favorite EBD frames with my new prescription! The glasses are extremely affordable, they have so many options on lenses, and now they have 2-day delivery! I love it here. If you're a fan of Warby Parker and/or would like a collection of glasses, it's the perfect place.

Date of experience: November 7, 2024
California
1 review
0 helpful votes
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Great
November 17, 2024

Great glasses never have had a problem with my orders or glasses

Date of experience: November 7, 2024
Florida
1 review
0 helpful votes
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Easy good price!
November 17, 2024

Easy to buy!
Good price! H
…………….,,…….,,,,:::::::::::::

Date of experience: November 7, 2024
Texas
1 review
0 helpful votes
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Good
November 17, 2024

Good. Slow on delivery, but all was in order and no damage... do not like having to use your number of characters for my answer.

Date of experience: November 7, 2024