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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Eye Buy Direct has never disappointed me. The frames are very stylish and elegant with much variety to choose from.
Absolute love the try on feature and you can't bet the prices.
Very easy to order using the virtual try on feature. Love it!
Fast, easy, great selection and reasonably priced. I have ordered multiple times and have always been extremely pleased.
I bought glasses that arrived on august 30 and broke on October. I did not drop them, they just snapped
Same as the last, fast, expedient, and multiple ways to pay.
Thankful for a great option that is high quality and low cost compared to the eye dr office.
Affordable pricing allowed me to venture past my same old same old choices. I've ordered multiple colors and loved them all! Many compliments and have recommended eyebuydirect to my friends and family :)
I love this website! All the frame selections are great! They have a lot of coupons and a lot of great sales/prices!
For the most part it is great. I have had about a 75/25 experience with my glasses. For the most part is has been great. I have had two pairs come that don't fit and the process to return is not great and to get thru it too much for me to actually complete due to help concerns. However, that is not enough to order again from them. The sales and discounts are worth returning to ordering again.
It seemed easier before but that was three years ago. Not sure about the size. It should be the same as my current frames and you have that record or should have from before. Please help by confirming, Those have this inscribed: CHILLWAS 18-145 C1
Really easy to order glasses at an affordable price! I've been shopping with EBD since 2019 and have been satisfied with every order so far.
I just reordered 2 pairs of my favorite EBD frames with my new prescription! The glasses are extremely affordable, they have so many options on lenses, and now they have 2-day delivery! I love it here. If you're a fan of Warby Parker and/or would like a collection of glasses, it's the perfect place.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

