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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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It's fast and efficient a little pricey tho but i guess it's the economy
Good experience. Again. Have bought multiple pairs previous years
I've gotten so many pairs of glasses from here I love them and always get compliments.
I genuinely love this site. Hands down, one of my all time fave
Was not happy with frames chosen first time and they helped me find a new pair that came out great.
Great phone support with Jessie cleared up a prescription problem
Love this site, i sat on my old pair so i can purchase a new frame and just switch out the lenses 4 stars for service but not offering insurance to fix these frames is frustrating
I have purchased my prescription glasses from EBD for many years and am always happy - great affordability and easy to exchange if the fit or style doesn't work out.
Excellent products, pricing and shipping! Will
Continue to buy all my glasses from here!
I've purchased several glasses from this company and I like them until they begin to break it seems
Found the pair I liked, had a discount, hit checkout, one and done!
Quick, easy to navigate, cool styles
The amount of compliments I get from all the glasses I've purchased from Eyebuydirect! Wow! Love them and super affordable. I love that because they are so affordable, I can vary my styles and looks.
The glasses were nice quality and the price was good. The fit was also good
Love Eyebuydirect glasses, BUT their shopping cart frequently changes prescription, items, prices, coupon codes and it requires entering all information over again to fix it. Since I am a frequent user, maybe I have to clear my cache between purchases.
Lots of variety in frames. Reasonably priced and glasses arrive quickly. Been using for years!
I've purchased several pairs of eye glasses from this website and have always been impressed with the quality, service and return policies.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

