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business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,667
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,957 reviews

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Illinois
1 review
0 helpful votes
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A little pricey now
November 19, 2024

It's fast and efficient a little pricey tho but i guess it's the economy

Date of experience: November 9, 2024
North Carolina
1 review
0 helpful votes
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Great work glasses
November 19, 2024

Good experience. Again. Have bought multiple pairs previous years

Date of experience: November 9, 2024
Oregon
1 review
0 helpful votes
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Convenient
November 19, 2024

Quick, affordable, easy to filter and find exactly what I needed

Date of experience: November 8, 2024
Virginia
1 review
0 helpful votes
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I've gotten so many pairs of glasses from here I love them and always get compliments.

Date of experience: November 8, 2024
California
1 review
0 helpful votes
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LONG LIVE EYEBUYDIRECT
November 19, 2024

I genuinely love this site. Hands down, one of my all time fave

Date of experience: November 8, 2024
Florida
1 review
0 helpful votes
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Great customer service
November 19, 2024

Was not happy with frames chosen first time and they helped me find a new pair that came out great.

Date of experience: November 8, 2024
New York
1 review
0 helpful votes
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Sizing
November 19, 2024

Virtual try on made prior order glasses seem smaller than when arrived

Date of experience: November 8, 2024
Arkansas
1 review
0 helpful votes
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Wonderful
November 19, 2024

Was great it was raining the day i got my glasses and they were very well protected

Date of experience: November 8, 2024
Colorado
1 review
0 helpful votes
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Great phone support
November 19, 2024

Great phone support with Jessie cleared up a prescription problem

Date of experience: November 8, 2024
Pennsylvania
1 review
0 helpful votes
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Good
November 19, 2024
Updated review

Love this site, i sat on my old pair so i can purchase a new frame and just switch out the lenses 4 stars for service but not offering insurance to fix these frames is frustrating

Date of experience: November 8, 2024

GREAT EXPERIENCE
May 21, 2024
Previous review

GREAT EXPERIENCE

Date of experience: May 11, 2024
New York
1 review
0 helpful votes
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Always great
November 19, 2024

I have purchased my prescription glasses from EBD for many years and am always happy - great affordability and easy to exchange if the fit or style doesn't work out.

Date of experience: November 8, 2024
Alabama
1 review
0 helpful votes
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Amazing Very Satisfied
November 18, 2024

Excellent products, pricing and shipping! Will
Continue to buy all my glasses from here!

Date of experience: November 8, 2024
Georgia
1 review
0 helpful votes
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Decent for awhile but prone to breakage
November 18, 2024

I've purchased several glasses from this company and I like them until they begin to break it seems

Date of experience: November 8, 2024
California
1 review
0 helpful votes
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In and Out
November 18, 2024
Updated review

Found the pair I liked, had a discount, hit checkout, one and done!

Date of experience: November 8, 2024

Quick, easy to navigate, cool styles
February 26, 2024
Previous review

Quick, easy to navigate, cool styles

Date of experience: February 25, 2024
Illinois
1 review
0 helpful votes
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Always get compliments
November 18, 2024

The amount of compliments I get from all the glasses I've purchased from Eyebuydirect! Wow! Love them and super affordable. I love that because they are so affordable, I can vary my styles and looks.

Date of experience: November 8, 2024
Illinois
1 review
0 helpful votes
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Woo
November 18, 2024

It was good except I couldn't get the lenses I wanted for my frames boo

Date of experience: November 8, 2024
Colorado
1 review
0 helpful votes
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Easy to order
November 18, 2024

The glasses were nice quality and the price was good. The fit was also good

Date of experience: November 8, 2024
California
1 review
0 helpful votes
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Shopping Cart Glitches
November 18, 2024

Love Eyebuydirect glasses, BUT their shopping cart frequently changes prescription, items, prices, coupon codes and it requires entering all information over again to fix it. Since I am a frequent user, maybe I have to clear my cache between purchases.

Date of experience: November 8, 2024
New York
1 review
0 helpful votes
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Cheap & arrives quickly
November 18, 2024

Lots of variety in frames. Reasonably priced and glasses arrive quickly. Been using for years!

Date of experience: November 8, 2024
New York
1 review
0 helpful votes
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Great service and good products
November 18, 2024

I've purchased several pairs of eye glasses from this website and have always been impressed with the quality, service and return policies.

Date of experience: November 8, 2024