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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Love the buying experience with EyeBuyDirect. The glasses are high quality, for a great price and timely shipping.
I had a great experience last time. I had trouble with the frames I got and was able to exchange them easily. I got the new frames quickly and they were perfect!
I bought a pair of glasses for my teenage son in 2018 and they have lasted until now! I accidentally sat on them today and had to order a new pair. Great quality and style.
The rep are super in guiding me through this order, and patient
They're good. I enjoy cheaper glasses as prescriptions change. I like we have flexibility.
Even if they don't fit it so easy to return for new pair and the glasses are of good quality
This is my forth or fifth pair of glasses and each one of them fit great. The selection is wonderful
Easy and fast. Easy and fast. It's very easy and very fast fast.
Always easy, fun, and the glasses are great. I have a high prescription so these are also much better prices than I can get anywhere else
I have purchased eyeglasses and sunglasses from eyebuydirect several times in the past. Good quality, fair prices, great selection. My only issues, not enough small sizes in women's frames and I'd like to see clear lenses offered in the sunglasses frames.
Too many years to remember but I consider it good!I want you to know that God loves you and Jesus Christ died on the cross for all our sins and He was buried and rose again on the 3rd day proving He is the son of God and He guarantees us forgiveness and eternal life with Him if we repent and put our faith in Him and Him only I want you to know that God loves you and Jesus Christ died on the cross for all our sins and He was buried and rose again on the 3rd day proving He is the son of God and He guarantees us forgiveness and eternal life with Him if we repent and put our faith in Him and Him only
Great! It's always easy to place an order with eye buy plus they arrive quickly
Ordering was super easy. Once I received my glasses, I was shocked at the great quality for such a great price in comparison to at the eye clinic.
Muy agradable la forma de pedir y realizar la compra de los lentes
I've bought 5+ pairs and usually love them but the pairs I have with thinner wire frames and screws in them always fall apart. The ones with solid frames are usually great
Vengo comprando 7 pares de lentes y siempre son la mejor calidad.
Try on is nothing like the real glasses make better they look too small on face
Pair of glasses I got fell apart after a couple of wears. Honestly felt really cheap, so I've resorted to only using this site for novelty glasses not something that I need to use often
Too long of a delay needs to be clear shipping time doesn't include weekends or holidays
Buying the glasses was easy and navigating through the process was smooth.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

