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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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The website was a little glitch-y but I'm buying during the last 8 hours of the black Friday sale so that could have something to do with it. I was able to get glasses for my Husband and I for less than $60 including shipping so that's wonderful!
Love eyebuydirect! Been using them for 10 years! Free shipping too!
The capability to see the prospective glasses on your face really helps deciding which frame to buy. Honestly, if it weren't for this specific feature, I don't think I'd buy any frame online because I'd feel the need to always buy a frame in-person so I know what it looks like on my face.
Easy to use, plenty of options!
I have purchased in the past and always pleased with quality of eyewear.
I have been a customer for four years. This is my favorite site to shop for eyeglasses.
I bought the wrong glasses the first time I ordered and when I contacted them it was no problem. They didn't give me a hard time, they just told me it was fine. I feel comfortable ordering from them again.
It was so easy, I can't believe I didn't do this years ago! Buying my second pair now.
Very pleased with service from last time and hoping for more of the same
I love eyebuydirect. The website is easy to use, the return process is easy, and they have lots of great deals on cute glasses.
Easy, to purchase and easy to find a good pair of frames that I like
The last order did not provide the same level of vision as previous orders
First order last year was the first time I actually had a pair of trifocals that fit and I could see with. As usual I have a new Rx.
Everything was absolutely great! I love this place as I always find something I love!
They are great glasses hold up very well and last for the warranty time
Ive ordered thru this website for the past 4 years and have loved all of my glasses.
All good service in the past. The styles are great and all glasses are quality.
I've used Eyebuydirect for years, and every order I have received is perfect. I've rarely had any issues with the glasses and the problems I had were either user error or wear and tear of my glasses over years of everyday use. Highly recommend buying glasses from here!
This is the only place I've bought frames from. I love it and I'm a returning customer!
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

