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business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,666
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,941 reviews

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Massachusetts
1 review
0 helpful votes
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GREAT STYLES
December 6, 2024

Great styles, great prices, what's not to like? Service is wonderful, my glasses arrived quickly and fit well.

Date of experience: November 25, 2024
Texas
1 review
0 helpful votes
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Easy
December 6, 2024

Always an easy experience and good solid glasses for my teen.

Date of experience: November 25, 2024
Wisconsin
1 review
0 helpful votes
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Great experience
December 6, 2024

Got my glasses very quickly, appreciate the customer service.

Date of experience: November 25, 2024
District of Columbia
3 reviews
0 helpful votes
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So easy it doesn't seem possible.
December 5, 2024
Updated review

Lots of choices and extremely easy to use, this site is a great service.

Date of experience: November 25, 2024

Quick and easy to understand and use
August 30, 2024
Previous review

Quick and easy to understand and use. Great product.

Date of experience: August 20, 2024
Arizona
1 review
0 helpful votes
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Easy & Quick
December 5, 2024

Super easy to get what I want and need. No problems at any point in the progress.

Date of experience: November 25, 2024
Alabama
2 reviews
0 helpful votes
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The process was quick and easy and received in a timely manner.

Date of experience: November 25, 2024
Texas
1 review
0 helpful votes
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Perfect all around
December 5, 2024

Perfect all around. Great fit, comfortable frames. Delivered quickly.

Date of experience: November 25, 2024
California
1 review
0 helpful votes
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Lens Coatings
December 5, 2024

Lens coatings due not last and cause distortion otherwise I am happy

Date of experience: November 25, 2024
Maryland
1 review
0 helpful votes
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Sales and coupons are great
December 5, 2024

Always a pleasure, enjoy the sales, fast and reliable service

Date of experience: November 25, 2024
Pennsylvania
1 review
0 helpful votes
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Poor customer service
December 5, 2024

I returned glasses before and they were never received by you and so I never received a refund on my purchase

Date of experience: November 25, 2024
Texas
1 review
0 helpful votes
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Excelente
December 5, 2024

Me gustan sus estilos precios & si algo sale mal te resuelven rapidamente, Gracias an hecho mi ida al oftamologo mas facil llevo mas de 1año pidiendo aqui🏻

Date of experience: November 25, 2024
Ohio
1 review
0 helpful votes
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Easy and good Quality
December 5, 2024

Bought 2 different styles for everyday use and driving use. Just sent sunglasses back. Light yellow is really too light for me. But quality is awesome. First time buying glasses online and so far great experience.

Date of experience: November 25, 2024
North Carolina
2 reviews
0 helpful votes
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Easy
December 5, 2024

Easy, quick, and good customer service. I have bought many pairs and most of them have hit the mark.

Date of experience: November 25, 2024
Georgia
1 review
0 helpful votes
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Good glasses at a good price
December 5, 2024

Same thing you'll get at a store for 1/4 the price, good service and fast delivery

Date of experience: November 25, 2024
District of Columbia
1 review
0 helpful votes
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I like these glasses.
December 5, 2024

I had to explain why my prescription is odd. I had a cornea transplant 3 years ago and my eyes are very different now.

Date of experience: November 25, 2024
North Carolina
1 review
0 helpful votes
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Easy shopping, great glasses
December 5, 2024

Wide selection of quality frames at affordable prices. Shopping tools are useful and the virtual try-on is great (much better than at other websites). Very happy with frames and lenses. Highly recommended!

Date of experience: November 25, 2024
Oklahoma
1 review
0 helpful votes
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Too many coupons
December 5, 2024

Confusing coupon codes & can't add military discount together with another code. It makes me feel like the coupon codes are just a gimmick and that I'm probably not getting the best possible deal. Just give me the honest price!

Date of experience: November 24, 2024
Florida
1 review
0 helpful votes
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Loyalty pays off
December 5, 2024

The discounts you get as you go up in loyalty points is worth it; especially if you're like me who is always breaking or losing them.

Date of experience: November 24, 2024
California
1 review
0 helpful votes
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Easy
December 5, 2024

There are always tons of glasses design options to decide from. Plus multiple colors

Date of experience: November 24, 2024
South Dakota
1 review
0 helpful votes
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Easy To Use
December 5, 2024

Cute styles and easy to order process. I always recommend to friends.

Date of experience: November 24, 2024