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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Great styles, great prices, what's not to like? Service is wonderful, my glasses arrived quickly and fit well.
Lots of choices and extremely easy to use, this site is a great service.
Quick and easy to understand and use. Great product.
Super easy to get what I want and need. No problems at any point in the progress.
The process was quick and easy and received in a timely manner.
Perfect all around. Great fit, comfortable frames. Delivered quickly.
Lens coatings due not last and cause distortion otherwise I am happy
Always a pleasure, enjoy the sales, fast and reliable service
I returned glasses before and they were never received by you and so I never received a refund on my purchase
Me gustan sus estilos precios & si algo sale mal te resuelven rapidamente, Gracias an hecho mi ida al oftamologo mas facil llevo mas de 1año pidiendo aqui🏻
Bought 2 different styles for everyday use and driving use. Just sent sunglasses back. Light yellow is really too light for me. But quality is awesome. First time buying glasses online and so far great experience.
Same thing you'll get at a store for 1/4 the price, good service and fast delivery
I had to explain why my prescription is odd. I had a cornea transplant 3 years ago and my eyes are very different now.
Wide selection of quality frames at affordable prices. Shopping tools are useful and the virtual try-on is great (much better than at other websites). Very happy with frames and lenses. Highly recommended!
Confusing coupon codes & can't add military discount together with another code. It makes me feel like the coupon codes are just a gimmick and that I'm probably not getting the best possible deal. Just give me the honest price!
The discounts you get as you go up in loyalty points is worth it; especially if you're like me who is always breaking or losing them.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

