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business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,666
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,948 reviews

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Illinois
1 review
0 helpful votes
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Only place I purchase glasses from
December 7, 2024

Ive bought 8 pairs if glass plus these two new ones and i tell everyone i know wth glasses about this website

Date of experience: November 26, 2024
California
1 review
0 helpful votes
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Love this website
December 7, 2024

Second time ordering and I love that I can get cute glasses, blue light protection and still save money compared to Kaiser.
Really thankful for all the sales.

Date of experience: November 26, 2024
New York
1 review
0 helpful votes
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Adjustment was simple
December 6, 2024

I didn't like the way my glasses felt, the prescription felt off. The customer service person was very helpful getting me a new pair.

Date of experience: November 26, 2024
Massachusetts
1 review
0 helpful votes
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ALWAYS EXCELLENT
December 6, 2024

I use EyeBuyDirect often and have never had a problem. Hi quality, easy returns.

Date of experience: November 26, 2024
Michigan
1 review
0 helpful votes
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Eyebuydirect is our favorite online shop for all of our glasses.

Date of experience: November 26, 2024
Virginia
1 review
0 helpful votes
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Love These Glasses
December 6, 2024

I get so many compliments on the glasses I got from here. It was the first time I've ever had prescription sunglasses! And the prices are awesome.

Date of experience: November 26, 2024
Washington
1 review
0 helpful votes
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Nothing to complain about
December 6, 2024

I realized later on that I do not like polycarbonate 1.59 index. They are thinner but less clarity than 1.5 lenses.

Date of experience: November 26, 2024
New Jersey
1 review
0 helpful votes
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Great Service!
December 6, 2024

A+ help and service. Will buy from again. Great savings...

Date of experience: November 26, 2024
New Jersey
1 review
0 helpful votes
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Yall rule
December 6, 2024

Fast, helpful, dependable, quality, 10/10 I am now only typing more to meet the requirements for the amount of characters.

Date of experience: November 26, 2024
Vermont
1 review
0 helpful votes
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Too often codes or sales don't work
December 6, 2024

Stop bugging me so often oh for goodness sakes this is annoying

Date of experience: November 26, 2024
California
1 review
0 helpful votes
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Best service ever!
December 6, 2024

Glasses always arrive in pristine condition. Prescription is always perfect. So many lenses to choose from!

Date of experience: November 26, 2024
Iowa
1 review
0 helpful votes
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Easy, good discounts
December 6, 2024

Pleased with how easy it was to pick out frames and lenses. Simple to find discount codes and apply to the order to save a lot of money.

Date of experience: November 26, 2024
Texas
1 review
0 helpful votes
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Wish could use same old frame
December 6, 2024

It's good for the cost. Future want, send in the old frame waste frame every year even though still look new

Date of experience: November 26, 2024
New Jersey
1 review
0 helpful votes
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Excellent products
December 6, 2024

If you need a glass online, this is the page for it, eyebuydirect is the best!

Date of experience: November 26, 2024
Maryland
1 review
0 helpful votes
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Good quality, fast arrival
December 6, 2024

I've had a really good, simple, well-priced experience. Thank you!

Date of experience: November 26, 2024
New Jersey
2 reviews
0 helpful votes
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Great options
December 6, 2024
Updated review

Really liked my first pair of bifocals. Surprised how nicely they look and functional.

Date of experience: November 26, 2024

Great selection
September 25, 2020
Previous review

Great selection.

Date of experience: September 25, 2020
New Mexico
1 review
0 helpful votes
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Great service!
December 6, 2024

Glasses fit perfect. Great quality. Fast service.Thank you.

Date of experience: November 25, 2024
Nevada
1 review
0 helpful votes
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Purchase info
December 6, 2024

This is the fourth time I have ordered from your company. I have always received my order in a timely manner and have been happy with every order palced.

Date of experience: November 25, 2024
Texas
1 review
0 helpful votes
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This is the second and last chance
December 6, 2024

Kept claiming the scrip was wrong and delaying previous order

Date of experience: November 25, 2024
Pennsylvania
1 review
0 helpful votes
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Easy
December 6, 2024

Selecting a frame and lens was easy and straightforward. Although my prescription did not include a pupil distance, EyeBuy Direct showed me how to take the measurement myself!

Date of experience: November 25, 2024