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business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,661
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,898 reviews

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New York
1 review
0 helpful votes
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Great prices and good customer service
December 10, 2024

Very easy and convenient. I love that I can try on most models and hope they could make all models available to try on.
The glasses I received are nicer than I was expecting and they are comfortable to wear.

Date of experience: January 9, 2025
Pennsylvania
1 review
0 helpful votes
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Easy and Affordable
December 9, 2024

Eyebuydirect is easy to use and has a cute selection of frames. I keep coming back because they always have sales.

Date of experience: November 29, 2024
Nevada
1 review
0 helpful votes
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Thanks
December 9, 2024
Updated review

I always have a perfect experience and am never disappointed!

Date of experience: November 29, 2024

Very easy, no issues!
February 10, 2024
Previous review

Very easy, no issues!

Date of experience: February 10, 2024
Mississippi
1 review
0 helpful votes
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Easy and affordable
December 9, 2024

So many stylish frames to chose from! Easy to order and my prescription was perfection.

Date of experience: November 29, 2024
Florida
1 review
0 helpful votes
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Best site for quality and selection
December 9, 2024

Title says it all and if you have a problem, customer care is a 10

Date of experience: November 29, 2024
Indiana
1 review
0 helpful votes
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Convenience
December 9, 2024

Easy and convenient. Order showed up on time and product works as advertised

Date of experience: November 29, 2024
Florida
1 review
0 helpful votes
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These glasses are not strong
December 9, 2024

I don't know but I'm not happy with the strength of the glasses. I'm not sure but the quality is questionable.

Date of experience: November 29, 2024
Massachusetts
1 review
0 helpful votes
Follow Aneury Z.
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Great price!
December 9, 2024

Everything in the website is so easy to navigate.
I love the fact that the website saves your prescription.

Date of experience: November 29, 2024
Maryland
1 review
0 helpful votes
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My only go to for glasses
December 9, 2024

I have only used for years and anytime I have an issue they fix right away, easy ordering and fast shipping

Date of experience: November 29, 2024
California
1 review
0 helpful votes
Follow Irais P.
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Love y'all
December 9, 2024

I love my lil collection. Every pair has great quality and super affordable :)

Date of experience: November 29, 2024
Nevada
1 review
0 helpful votes
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I can expand my collection
December 9, 2024

Cheap affordable, but looks beyond expensive. I truly love the detail in every frame.

Date of experience: November 28, 2024
Arizona
1 review
0 helpful votes
Follow Eoin V.
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Prices going up and up, getting uncompetitive compared to local options.

Date of experience: November 28, 2024
Texas
1 review
0 helpful votes
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Great glasses
December 9, 2024

I love that it's an easy website to maneuver. Lots of options to choose from.

Date of experience: November 28, 2024
Michigan
1 review
0 helpful votes
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Quick and easy
December 9, 2024

Sometimes in know what I'm looking for, others I need to browse a bit. But whenever I'm ready to check out, EBD is pretty quick and easy!

Date of experience: November 28, 2024
Texas
1 review
0 helpful votes
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Like glasses
December 9, 2024

Like glasses but price varies too much on same price glasses/same prescription. Too weird!

Date of experience: November 28, 2024
Jamaica
1 review
0 helpful votes
Follow Rikki Q.
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Good service. Great Glasses
December 8, 2024

It was relatively simple and easy to find frames and I can say that in my near 40 years of wearing glasses hI have NEVER had a frame that both fit comfortably and was durable.

Date of experience: November 28, 2024
Nevada
1 review
0 helpful votes
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Great service onthanksgiving day
December 8, 2024

Very good service onThanksgiving Day no less :) She was very helpful and stayed with me for the re order.

Date of experience: November 28, 2024
Pennsylvania
2 reviews
0 helpful votes
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Price is right
December 8, 2024

I've always had a great experience with Eyebuydirect. Will purchase in the future.

Date of experience: November 28, 2024
New York
1 review
0 helpful votes
Follow MaryLou V.
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Great quality and great pricing
December 8, 2024

I really like the quality of the lenses and frames - I've ordered at least 10 pairs by now and I always recommend

Date of experience: November 28, 2024
Florida
1 review
0 helpful votes
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Great
December 8, 2024

Good quality, just what i was expecting. The shipping isn't super fast but it's understandable

Date of experience: November 28, 2024