EyebuydirectReviews 16,041

I had an issue with my new glasses, and it was addressed to my complete satisfaction immediately

I ordered glasses. Two days later I received an email saying the glasses were not available with 2 day shipping. I was fine with a longer time so I didn't think much of it until the next day when I received a oddly worded email about the purchase that did not make sense. I called customer service and was told the order was canceled and to order a different pair to use the promotional code I had. When ordering a new pair, the code did not work. I called customer service again and was told to wait a week, which I did. It still didn't work so I called customer service again and was told to order the glasses and my charge would be reversed since the promotional code would not work. Many weeks later, the charge has not been reversed. Overall, a disappointing experience.

It was stated that basic lenses included, but later I was charged for this lenses

Not sure ---------- nothing more to add ------------------

Ordered glasses, received glasses, both lenses have markings on outside and inside of lenses and I contacted them about the problem, I sent pics with tape and made arrows pointing to defects on lens showing the marks, they was very good about sending a return label and I sent them back and in the meantime they was having another pair made and I got them in the mail even before they received the returned defective glasses. And the second pair has the identical problem that the first pair had. I tried calling the other day to complain n got someone from the Phillipeans (Maria Francia) which was a waste of time. So I guesss EyeBuyDirect uses a third party to make the lenses ant they can't make them correctly. So as of right now I cannot recommend EyeBuyDirect because I have had a bad experience trying to get a good pair of eyeglasses.

Very easy and convenient. I love that I can try on most models and hope they could make all models available to try on.
The glasses I received are nicer than I was expecting and they are comfortable to wear.

Eyebuydirect is easy to use and has a cute selection of frames. I keep coming back because they always have sales.

I always have a perfect experience and am never disappointed!

So many stylish frames to chose from! Easy to order and my prescription was perfection.

Easy and convenient. Order showed up on time and product works as advertised

I don't know but I'm not happy with the strength of the glasses. I'm not sure but the quality is questionable.

Everything in the website is so easy to navigate.
I love the fact that the website saves your prescription.

I have only used for years and anytime I have an issue they fix right away, easy ordering and fast shipping

I love my lil collection. Every pair has great quality and super affordable :)

Cheap affordable, but looks beyond expensive. I truly love the detail in every frame.

I love that it's an easy website to maneuver. Lots of options to choose from.