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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I've always had a great experience with Eyebuydirect. Will purchase in the future.
I really like the quality of the lenses and frames - I've ordered at least 10 pairs by now and I always recommend
Glasses are expensive, you know this I know this eyebuydirect is the best place to get glasses because you don't haft to pay an arm and a leg for a simple set of glasses so I always recommend it to others when asked
Pleasure to purchase eyeglasses from your firm. 'Great always referring others.
It was easily ordered but still expensive with all your add on. I'm not getting what I want,but getting what I can afford. Oh well at least I will be able to see when the bill get here. 😆 🤣 😂
Everything went great with my first purchase. The glasses arrived quickly and they fit perfectly. I had no trouble seeing out the glasses.
Had all my specs right because of previous orders. Fast, economical no fuss.
Discovering Eye Buy Direct has been a game changer! It's so easy to find trendy and affordable glasses. You can charge up your style often with the price point too!
Very pleased with the quality of the product and the ease of the website
They're not the most durable, but the most affordable. I'm not sure what's up with their anti-scratch coating but my lenses end up getting severely scratched up after a good 6 moths of wear. But like the title says...
Ive bought 8 pairs if glass plus these two new ones and i tell everyone i know wth glasses about this website
Second time ordering and I love that I can get cute glasses, blue light protection and still save money compared to Kaiser.
Really thankful for all the sales.
I didn't like the way my glasses felt, the prescription felt off. The customer service person was very helpful getting me a new pair.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

