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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Did not receive 40% off try to apply the code and it would not seems like a scam
Love the discounts even on big brand names! Price for the lenses is amazing as well.
I always love my glasses from eyebuydirect. I own at least 10 pairs
I have only had these frames for 2 weeks and the nose piece snapped in half when I was wiping the lense. I'm incredibly disappointed but I really like the other 7 frames I have already gotten before. My dog likes to chew up my glasses.
My glasses came quickly and were exactly as pictured. I was looking for a bit of a unique frame and found exactly what I was looking for. The measurements were accurate and allowed me to know how the frames would fit once I received them. Very happy with my purchase!
Delivery is usually right on time. And the cost and quality are amazing.
First order was lost in the mail, I call and requested a replacement due to the first shipment and costumer service was amazing and within day my prescriptions arrived.
They have the best variety of frames, plus there are affordable. I plan on always buying from here.
I got a great pair of glasses for a low price,and I will keep coming back
Great prices and fast delivery
Definitely trusted will definitely order again and again
Can't see close with these glasses. Must move them up to see properly.
I love EBD! This is my 4th order and I won't be stopping. Affordable and fashionable glasses quickly delivered. I haven't gotten a bad pair yet!
Smooth and easy. Great selections and the prices are very affordable.
Everything was exactly as it was supposed to be! Came fast and just right!
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Loved the glasses have ordered several pair but had a couple of the frames to brake.
I have had good experiences with the glasses and service and would definitely recommend
Great lenses and frames, always reliable and fashionable.
I needed to return glasses because the progressive lens was split wrong for my vision. They worked with me until we got it right.
I was hesitant to order my prescription eye sunglasses online. I was very impressed with the many styles offered, the ease of "trying" them on virtually and pricing. Once I ordered it took about 2 weeks.
In the meantime, I wondered if they will look okay? Will they fit right? Will they be of quality? Will the clarity be good enough? I am so happy and pleased to report that the sunglasses I ordered were better than I expected. Every concerned I had was quickly turned into complete satisfaction. I definitely will buy again when the time comes.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

