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business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,686
value
5,189
shipping
5,189
returns
132
quality
5,292
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245,236 reviews

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Rhode Island
1 review
0 helpful votes
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Did not receive 40% off try to apply the code and it would not seems like a scam

Date of experience: February 8, 2025
Indiana
1 review
0 helpful votes
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Love the discounts!
February 18, 2025

Love the discounts even on big brand names! Price for the lenses is amazing as well.

Date of experience: February 8, 2025
Ohio
1 review
0 helpful votes
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Love
February 18, 2025

I always love my glasses from eyebuydirect. I own at least 10 pairs

Date of experience: February 8, 2025
California
1 review
0 helpful votes
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Snapped nose piece
February 18, 2025

I have only had these frames for 2 weeks and the nose piece snapped in half when I was wiping the lense. I'm incredibly disappointed but I really like the other 7 frames I have already gotten before. My dog likes to chew up my glasses.

Date of experience: February 7, 2025
Arizona
1 review
0 helpful votes
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Exactly what I wanted!
February 18, 2025

My glasses came quickly and were exactly as pictured. I was looking for a bit of a unique frame and found exactly what I was looking for. The measurements were accurate and allowed me to know how the frames would fit once I received them. Very happy with my purchase!

Date of experience: February 7, 2025
Texas
1 review
0 helpful votes
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Love Eyebuydirect
February 18, 2025

Delivery is usually right on time. And the cost and quality are amazing.

Date of experience: February 7, 2025
North Carolina
1 review
0 helpful votes
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Great experience!
February 18, 2025

First order was lost in the mail, I call and requested a replacement due to the first shipment and costumer service was amazing and within day my prescriptions arrived.

Date of experience: August 7, 2023
Texas
1 review
0 helpful votes
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I love this place
February 18, 2025

They have the best variety of frames, plus there are affordable. I plan on always buying from here.

Date of experience: February 7, 2025
Indiana
1 review
0 helpful votes
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These are good quality
February 18, 2025

I got a great pair of glasses for a low price,and I will keep coming back

Date of experience: February 15, 2024
California
1 review
0 helpful votes
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Mom On A Budget
February 18, 2025

Great prices and fast delivery
Definitely trusted will definitely order again and again

Date of experience: February 7, 2025
Ohio
1 review
0 helpful votes
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Can't see close with these glasses. Must move them up to see properly.

Date of experience: February 7, 2025
Alabama
1 review
0 helpful votes
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LOVE IT
February 18, 2025

I love EBD! This is my 4th order and I won't be stopping. Affordable and fashionable glasses quickly delivered. I haven't gotten a bad pair yet!

Date of experience: June 14, 2024
Massachusetts
1 review
0 helpful votes
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Great selections
February 17, 2025

Smooth and easy. Great selections and the prices are very affordable.

Date of experience: January 3, 2025
Oklahoma
1 review
0 helpful votes
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SATISFIED CUSTOMER
February 17, 2025

Everything was exactly as it was supposed to be! Came fast and just right!

Date of experience: February 7, 2025
Pennsylvania
1 review
0 helpful votes
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Idk
February 17, 2025

Isaiah sucks zhxjdnsbdhchd u u u u u u u u u uu u u u u u uu u u u u u uu u u uu u

Date of experience: September 30, 2023
New York
1 review
0 helpful votes
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Great price
February 17, 2025
Updated review

Loved the glasses have ordered several pair but had a couple of the frames to brake.

Date of experience: February 7, 2025

Good glasses for a good price
October 22, 2024
Previous review

I have had good experiences with the glasses and service and would definitely recommend

Date of experience: October 11, 2024
Florida
1 review
0 helpful votes
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Great
February 17, 2025

Love them! I always love using this site for my glasses. Never fails

Date of experience: February 7, 2025
Michigan
1 review
0 helpful votes
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Perfect
February 17, 2025

Great lenses and frames, always reliable and fashionable.

Date of experience: October 7, 2022
Colorado
1 review
0 helpful votes
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Customer service is great
February 17, 2025

I needed to return glasses because the progressive lens was split wrong for my vision. They worked with me until we got it right.

Date of experience: December 2, 2024
California
1 review
0 helpful votes
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First time buyer
February 17, 2025

I was hesitant to order my prescription eye sunglasses online. I was very impressed with the many styles offered, the ease of "trying" them on virtually and pricing. Once I ordered it took about 2 weeks.
In the meantime, I wondered if they will look okay? Will they fit right? Will they be of quality? Will the clarity be good enough? I am so happy and pleased to report that the sunglasses I ordered were better than I expected. Every concerned I had was quickly turned into complete satisfaction. I definitely will buy again when the time comes.

Date of experience: February 27, 2025