On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I found EyeBuyDirect many years ago. Haven't gotten glasses anywhere else since.
The Try on feature has gotten much better over time it's easy fast and dynamic
Awesome customer service and cheap prices. Would recommend to anyone
We ordered a pair of glasses, were very happy with the service. Super efficient would reccomend highly.
Amazing. Process did take long but I understand because they have to make them fit to your needs. I had an issue with one of the glasses and they took care of them right away. I love eye buy I would never buy anywhere else
Great product. Love it love it love it love it love it love it love it love it
So easy to order. So cute. So affordable! I am addicted! Order your glasses here.
My latest order was for a second set glasses (reading and driving), just for back-up. I was fine with the shopping, purchase, and delivery systems... until they e=started pestering the crap out of me to answer their survey.
HAPPY?
On the website feature, it looked perfect. I took a screen shot and ordered. When it arrived, it was big on my face
I have placed several orders with EyeBuy Direct and I haven't had any issues. Returning glasses that didn't fit was easy to do.
Quick delivery and good fit. Would definitely recommend to my friends
Exceptional work, beautiful frames, excellent customer service and very fair pricing! This is my experience with every order since using them on a yearly basis since 2016!
The try on feature helped me sort through all of the different styles. I felt more confident in my purchase after being able to see the frames on myself.
I found frames I couldn't get anywhere else. Reasonably priced and great quality. Uploaded my prescription and a week later had my glasses. Perfect out of the box, little to no adjustment needed. Sturdy and stylish, very happy with my purchase! 😁
Great! Loved wearing your glasses until my prescription changed.
Still waiting for the order to arrive on the reading glasses order
I've purchased several pairs of glasses and they are always quality. They look great! Eyebuydirect direct has good customer service and shipping speed too!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members